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BSE-NSE-web Portlet

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Policy for resolution of loans of Individuals and Small Businesses 595 KB PDF
Environmental and Social Management system (ESMS) Policy 508 KB PDF
Policy on Lending to MSME 328 KB PDF
Settlement of Claims 525 KB PDF
Policy on Doorstep Banking for Senior Citizens and Differently Abled Person 337 KB PDF
Dividend Distribution Policy 548 KB PDF
Banking Ombudsman Scheme-2006 (as amended upto July 1, 2017) 730 KB PDF
Cheque collection policy 334 KB PDF
Citizen Charter 482 KB PDF
Citizens charter for Forex Transactions 32 KB PDF
Code of Bank's Commitment to Customers 405 KB PDF
Code of Bank's Commitment to Micro and Small Enterprises (MSE 2015) 375 KB PDF
Collection of Dues and Repossession of Security Policy 36 KB PDF
Corporate Social Responsibility Policy 470 KB PDF
Customer Compensation Policy 254 KB PDF
Customer Grievance redressal Policy 212 KB PDF
Customer Rights Policy 266 KB PDF
Fair Practice Code for Lenders 68 KB PDF
Model policy on deposits 461 KB PDF
Policy on Co-Lending Model (CLM) 479 KB PDF
Policy on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transaction (to be read in conjunction with the Customer Compensation policy and Customer Grievance Redressal policy) 255 KB PDF
Policy on Customer Service 218 KB PDF
Policy on Dormant Accounts and Unclaimed Deposits 111 KB PDF
Policy on Preservation of Documents 474 KB PDF
Policy on Related Party Transactions 45 KB PDF
Protected Disclosure Scheme (PDS) / Whistle Blower policy 229 KB PDF
Terms and Conditions of Appointment of Independent Directors 229 KB PDF
Timelines for credit decisions for loans above Rs. 2 lakhs 12 KB PDF
Terms and Conditions - Debit card Issuance & Operations 291 KB PDF

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