Retirees' Space is designed to help and guide the retirees of the Bank. The space provides access to the links which help them with the necessary details and documents they may require.

Retirees' Space

Digital Service Memoir

As a sequel to our digitization journey, we are happy to introduce a new digital platform - Digital Service Memoir. It is an exclusive portal for Pensioners of our Bank, which would serve as a one stop single window and user-friendly interface for their various requirements.

Currently, the following functionalities are enabled in the platform.
 

  • Service Memoir (Digital Pension Book):  Portal to view and download Personal Details, Service Details and Pension Details.  The Pensioner details can be exported in PDF, which would serve as a Pension Book. 
  • Income Tax Portal:  To select Income Tax Regime / Submit Online Investment Declaration, Upload proof for Investments and for viewing and downloading Form- 16.
  • Pension Pass Book: To view and download details of monthly Pension credited and TDS deducted. 

 

 

 

Medical Insurance Scheme

Medical Insurance Scheme in respect of retired employees of the Bank

The Group Mediclaim Policy under IBA Medical Insurance Scheme, in respect of Retired Employees, falls due for renewal on 01.11.2025.  IBA has informed that National Insurance Company Ltd. (NIC) shall continue as the Lead Insurer for servicing the Group Mediclaim Policy in respect of Retired Employees for the period from 01.11.2025 to 31.10.2026. Details of Third-Party Administrator (TPA) will be communicated in due course.

 

Policy Period                                              : 01.11.2025 to 31.10.2026

Last date for submission of Application  : 21.10.2025

Mode of Submitting Application              : Online only

Online Submission Portal                          : Digital Service Memoir (Click here)

Period of Debiting the Premium               : 25.10.2025 to 28.10.2025

The details of the policy 2025-26 are as follows: -

  • Premium details of Base policy (Without domiciliary)

Designation

Sum Insured

Retiree with Spouse (Premium including GST)

Retiree Single Person (Premium including GST)

Award Staff

₹ 3,00,000

₹ 31,861

₹ 28,675

Award Staff

₹ 4,00,000

₹ 36,581

₹ 34,516

Officer (Any Scale)

₹ 5,25,000

₹ 47,473

₹ 43,874

Officer Scale 6 and above

₹ 7,00,000

₹ 70,801

₹ 56,641

  • Family Floater Coverage (2 Lives Insured)

Beneficiaries can avail coverage for Family (Employee and Spouse) by paying the applicable premium.

  • Single Person Coverage (1 Life Insured)- applicable in the following cases:
  1. Retiree without spouse (unmarried, widow, legally separated and divorced)
  2. Surviving spouse (Family Pensioner)
  3. Retirees does not require the insurance cover for the spouse
  4. Retirees who are not covered under the expiring retirees’ Policy pertaining to the period 01.11.2024 to 31.10.2025 can also join the retirees’ Policy for the period 01.11.2025 to 31.10.2026.

Features of IBA Medical Insurance Policy for Retirees (2025-26) are as follows:

  1. The upper cap for Cataract treatment shall be ₹ 40,000/- per eye.
  2. Hormonal therapy for cancer and Immunotherapy for non-cancer are included under daycare.
  3. Expenses on oral chemotherapy for treatment of cancer shall be payable with or without hospitalization.
  4. Robotic surgery shall be considered in cases where the medical condition of the patient warrants such treatment, which needs to be certified by the treating doctor/surgeon.
  5. Mentally/physically challenged Dependent family members can be included by way of add-on. Additional Premium for the same is to be paid by the Retiree.
  6. Definition of Physically and Mentally Challenged/ Disabled dependent family members will be strictly as per The Right of Persons with Disabilities Act, 2016 and The Mental Healthcare Act, 2017 and subsequent modifications / additions to the list in the Act. Disability for the purpose of insurance coverage means a person with not less than 40% of a specified disability as per the Act, where specified disability has not been defined in measurable terms and includes an Insured Person with disability where specified disability has not been defined in measurable terms, as Certified by the Medical Board appointed by the Government for certifying Disability.
  7. Retirees’ who have not subscribed to the 2024-25 IBA Group Health Insurance Policies, will be allowed to join the Policy for the year 2025-26.
  8. No extended window will be allowed for enrolment under Retiree Base and Top-Up Policy 2025-26.
  9. Dependent Addition to be incorporated in the IBA 2025-26 Policy of Retiree is to be notified before the commencement of Policies. Mid-term Addition of dependent during the currency of the Policy will not be allowed.
  • Add-on Facility

Physically /Mentally challenged dependent children can be included in the Base policy by way of add-on facility. Additional Premium for the same is to be paid by the Retired Employee. Definition of Physically and Mentally Challenged/ Disabled dependent children will be strictly as per The Right of Persons with Disabilities Act, 2016 and The Mental Healthcare Act, 2017 and subsequent modifications.

Add-on Premium details for each Physically/Mentally challenged dependent children (to be incorporated in the corresponding Base Premium : -

Sum Insured

₹ 3,00,000

₹ 4,00,000

₹ 5,25,000

₹ 7,00,000

Officer/Award Staff

(Premium including GST)

₹ 11,801

₹ 14,751

₹ 17,701

₹ 41,301

*There will not be any additional Sum Insured for add-on facility.

  • Amount to be remitted to subscribe the Policy for the period from 01.11.2025 to 31.10.2026

As a gesture of goodwill, the Bank shall bear a portion of premium applicable under base Policy (without considering premium of add-on policy) in respect of all retired employees as mentioned below: -

Cadre

Sum Insured

Retiree with Spouse (Premium including GST)

Bank’s Contribution

(Retiree with Spouse)

Balance premium to be remitted by the beneficiary

(Retiree with Spouse)

Retiree Single Person (Premium including GST)

Bank’s Contribution

(Retiree Single Person)

Balance premium to be remitted by the beneficiary

(Retiree Single Person)

Award Staff

₹ 3,00,000

₹ 31,861

₹ 19,100

₹ 12,761

₹ 28,675

₹ 17,200

₹ 11,475

Award Staff

₹ 4,00,000

₹ 36,581

₹ 21,900

₹ 14,681

₹ 34,516

₹ 20,700

₹ 13,816

Officer (Any Scale)

₹ 5,25,000

₹ 47,473

₹ 28,400

₹ 19,073

₹ 43,874

₹ 26,300

₹ 17,574

Officer Scale 6 and above

₹ 7,00,000

₹ 70,801

₹ 42,400

₹ 28,401

₹ 56,641

₹ 34,000

₹ 22,641

  Accordingly, the details of premium to be remitted by a Retired Employee in connection with renewal/joining of the Policy are attached as (Annexure1)

  • Top - Up Policy

In addition to the Base Policy as mentioned hereinabove, NIC has also proposed Top - Up Policies (Without Domiciliary Coverage) beyond the regular sum insured on payment of extra premium. Top up is available for all retirees where the sum insured available in Top up is Rs.1 Lakh, 2 Lakhs, 3 Lakhs & 4 Lakhs.

Retirees Top-Up Policy Premium Rates:

The available SI for Top-Up Policies for Retired-Award staff and Retired-Officers are: Rs.1 Lakh, 2 Lakhs, 3 Lakhs & 4 Lakhs. Retirees can opt for any one of the SI under Top-up Policies: -

Cadre

Sum Insured

Retiree With Spouse (Top Up) (Premium including GST)

Retiree Single Person (Top Up) (Premium including GST)

Officer/Award Staff

₹ 1,00,000

₹ 14,751

₹ 12,533

Officer/Award Staff

₹ 2,00,000

₹ 23,601

₹ 20,061

Officer/Award Staff

₹ 3,00,000

₹ 34,575

₹ 29,383

Officer/Award Staff

₹ 4,00,000

₹ 46,021

₹ 36,817

Add-on Premium details for each Physically/Mentally challenged dependent children (to be incorporated in the corresponding Top-Up Premium : - 

Sum Insured

₹ 1,00,000

₹ 2,00,000

₹ 3,00,000

₹ 4,00,000

Officer/ Award Staff (Premium including GST)

₹ 5,901

₹ 11,801

₹ 23,601

₹ 35,401

 

The salient features of Top-Up Policy are as given below: -

  • Top-Up Policy can be availed, only with the same coverage status of either Single or Family, as opted in the case of Base Policy (i.e. In case, the Retiree opts to avail Base Policy for Family, TopUp Policy cannot be availed for Single Person)
  • Premium for Top - Up Policy shall be remitted along with the premium for Base Policy.
  • Physically/Mentally challenged dependent children (as per the definition quoted above) can be included in Top- Up policy by way of add-on facility. Additional Premium for the same is to be paid by the Retired Employee.
  • If Physically/Mentally challenged children have been added in the base policy, it shall be mandatory for retirees who have opted for the top up policy to extend the top up coverage to them as well.
  • Entire premium applicable for the Top-Up Policy shall be borne by the Retired Employee.
  • Nature of Policy shall be Top - Up without Domiciliary Coverage.
  • Retired Employee and spouse (as applicable in the base policy), physically/mentally challenged children (as applicable to the add on base policy) are eligible to be covered under the Top - Up Policy if opted otherwise.
  • Top - Up Policy will be invoked only when the Sum Insured under the Basic Policy gets exhausted.
  • Cashless / Reimbursement facility shall be available in connection with Hospitalization.
  • Retirees who have not availed Top-Up Policy for the Policy period 2024-25 are also permitted to avail Top-Up Policy under the current renewal.
  • The Top up Policy commences w.e.f 01.11.2025 and the period will be identical to the main policy period i.e. expiry date will be 31.10.2026.

 

Procedure to be followed in connection with renewal/joining of Policy (Online Submission of Application)

  • In order to renew/join the Policy covering the period from 01.11.2025 to 31.10.2026, all beneficiaries, irrespective of their Category (Single or Family/ Top – Up ) , are required to submit the application online, through Digital Service Memoir Portal (Click here) available in Retirees’ Space (Click here), latest by 21st October 2025. After the successful submission of application, the beneficiary will receive a confirmation mail in their registered email ID.
  • In order to promote paperless environment beneficiaries are requested to use DSM portal for submitting the application. (Hardcopy applications will not be accepted)
  • Please note that Family Pensioners who do not have DSM access, can send the application (which has been shared via post/email) to HR Department latest by 21st October 2025.
  • If at all the application for renewal/joining the Scheme is not received from the beneficiary within the prescribed timeline, the coverage will not be renewed/extended under any Option/Category for the period 01.11.2025 to 31.10.2026 (Note: Membership in the Scheme is a one-time option, and once employees choose to opt out / decline to join, they may not be allowed to enroll in the scheme at a later stage).

 

Upon exercising the option for availing the coverage under the Scheme, as applicable to Retired Employees, the proportionate amount of premium payable will be appropriated from the Pension (Savings Bank) Account.  Please note that remittance of premium is a pre-requisite for availing the Policy benefits under the Scheme; hence beneficiaries are advised to maintain sufficient balance in their respective Bank Account.  Beneficiaries are therefore advised to ensure that the required premium has been debited to their Account latest by 28th October 2025 so as to confirm coverage under the proposed Mediclaim Policy covering the period 01.11.2025 to 31.10.2026.  On renewal, the Policy/Scheme details will be made available for Retired Employees in Bank’s website www.federalbank.co.in under Retiree’s Space.

 

For any clarifications, please contact via; e-mail ID: medicare@federalbank.co.in or in TelePhone No. 0484– 2634138

HR Department

 

 

Medical Insurance Scheme in respect of retired employees of the Bank 2024-25

 

The group mediclaim policy under the IBA Medical Insurance Scheme in respect of retired employees has been renewed for a further period of one year, w.e.f. 01.11.2024.

Policy Period

01.11.2024 to 31.10.2025

Insurance Company

National Insurance Company Ltd.

Third Party Administrator

Health Insurance TPA of India Ltd. [HITPA]

New Health ID Cards will be provided by HITPA to all beneficiaries in due course. In the meantime, for availing cashless facility in network Hospitals, retired employees can inform Hospital Insurance desk to forward the cashless claim details to Health Insurance TPA of India Ltd by mentioning the Employee ID (PF No). Employees may contact HITPA Executive on (+91 7303768637) to get any immediate cashless assistance.

Relationship Matrix of HITPA

Level

Name

Contact Number

E-mail Id

1

Salima- Executive

8448983321, 0484-2634308

federalretiree@hitpa.co.in

2

Anshad - Sr Executive

7303768637

anshad.ktemp@hitpa.co.in

3

Nideesh -TL

7428297164

nideesh.mrtemp@hitpa.co.in

4

Smitha Sajan- Manager

8448183894

smitha.sajan@hitpa.co.in

 

Address of HITPA

Health Insurance TPA of India Ltd. (HITPA)

Cochin Branch Office- 1st Floor,

Rukiya Bagh,M.G. Road Ravipuram, Cochin -682016 (Kerala)

Ph. 8448983317

 

Fed-e-Life

 

Fed-e-Life: Digital Life Certificate for Pensioners/Family Pensioners of the Bank

Pension and Family Pension beneficiaries of the Bank are required to submit Life Certificate to the Trustees of The Federal Bank (Employees’) Pension Fund, every year, to ascertain their life status so as to ensure uninterrupted receipt of Pension/Family Pension.   Hitherto, hard copy of the Life Certificate (in the prescribed format), was required to be submitted to HR Department, through any of our Branches/Offices, after duly certified by Officials of the Bank. 

As an endeavor to migrate fully to digital/paperless model, a new platform i.e.  Fed-e-Life has been introduced in order to facilitate our Pension/Family Pension beneficiaries to submit their Life Certificate digitally, without visiting Branch/Office.  Any changes in Address, Mobile Number, e-mail ID etc., can also be updated while submitting the Digital Life Certificate. 

Click here to view the detailed operational guidelines 
 

 

Digital Life Certificate is based on AADHAAR validation and hence, only those beneficiaries having valid AADHAAR can submit the Life Certificate digitally. In the case of other beneficiaries (not having valid AADHAAR), the existing practice i.e. submitting hard copy of the Life Certificate through any of our Branches/Offices shall be continued. 

Please call us at 0484-2634263 or e-mail to trust@federalbank.co.in for any queries or clarifications.

Special Personal Loan Scheme to Pensioners of the Bank

Special Personal Loan Scheme to Pensioners of the Bank

A Special Personal Loan Scheme has been introduced by the Bank in April 2015 in respect of Employees who have retired from the services of the Bank on attaining the age of superannuation and those who have retired at the age of 55 or above under VRS/VSS.

Various refinements have been brought in the scheme from time to time. The refined Personal Loan Scheme, extended to all Ex- Federals who are currently pensioners of our Bank, is reproduced below for the information of all concerned.

Eligibility

  1. Applicant shall be a Pensioner of the Bank
  2. Employees who retired from the services of the Bank on attaining the age of superannuation and employees who retired at the age of 55 or above under VRS/VSS shall be eligible for the Loan
  3. Minimum take home pension/ income after meeting all commitments towards loans including the proposed one should be Rs. 7500/-

Type of Facility

Term Loan

Loan Amount

10 times of monthly pension or Rs.3.00 L, whichever is less.

Repayment

EMI

  1. By way of auto recovery from the SB account to which the Pension is credited, based on the irrevocable Letter of Authority.

Tenure

  1. 5 years or tenure upto the date on which the retiree applicant attains the age of 70 years, whichever is shorter.

Rate of Interest

Repo Rate + 3.40% (spread)

Late Payment Fee

2% p. m. in case of default

Processing Fee

Nil

Co-obligancy

  1. Co-obligancy of Spouse
  2. In case of widow/widower, co-obligancy of any earning family member

Security

Nil

Three undated crossed blank cheques in favour of Federal Bank

FOIR

  1. Maximum 65% irrespective of income level
  2. No relaxation permitted

Internal Credit Rating & CIBIL

  1. CIBIL Score as per Retail Loan norms
  2. CIR from CIBIL to be taken
  3. Charges pertaining to CIBIL report to be borne by the Pensioner

Sanctioning Authority

CRCH

Disbursal Branch

Loan to be disbursed only through the Branch where the Pensioner is maintaining the Pension Account

Other Terms & Conditions

All other terms & conditions of Federal Personal Loans (as applicable to general public)

 

Retiree Handbook

Retiree Handbook

Golden Years Guide, a comprehensive Retiree Handbook has been issued for our esteemed retirees, which is a valuable reference manual containing essential information and guidance for those transitioning into retirement. It covers various aspects, including post-retirement benefits, healthcare, and other useful information that can be beneficial not only to retirees but also to those planning for their future. Click the link below to access the handbook.

Download

 

Application for Commercial Employment

Application for Commercial Employment

All pension opted Retiree Officers of the Bank who wish to accept / engage in any commercial employment / practice for any gainful employment within two years from the date of their retirement shall obtain prior permission from the Bank. The format for application can be downloaded from here.
 

ESOS

ESOS Online – Disabling the ‘Exercise Now’ Menu

As part of the maintenance activity in the ESOS Online Application, the ‘Exercise Now’ Menu will not be available from 13/03/2025 to 31/03/2025.

During the period, Exercise of ESOS Options will be restricted. However, Option Holders can logon to the ESOS Online Application to view the details.

All concerned may take note of the matter.

 

ESOS Online site can be accessed by clicking the link below.

ESOS Online

Grievance Redressal

Retired employees can address their grievances to bank. Please Click here for more details.

Retiree Offers

Identity Cards to Retired Employees

We are pleased to inform that the Bank has decided to issue ID Cards to all the employees, who have retired from the services of the Bank on superannuation. In order to make arrangements to issue the ID Card, employees retired from the services of the Bank on superannuation are requested to submit the application as per the format can be downloaded from here. Kindly forward the application, duly attested by the Principal Officer of the nearest Branch/Office, to HR Employee Relations & Operations.

Download

 

Relaxations in the norms of Staff Loans in respect of employees retired from the Bank 

At present, employees are permitted to continue Vehicle Loan, Housing Loan and Federal Vidya Loan / Federal Career Solutions Loan even after their retirement. On a review, it is decided by the Bank to extend the relaxations to those who have retired from the services of the Bank on superannuation subject to certain conditions. 
 

Downloads


ESOS-2010 Scheme Document
Download
ESOS-2017 Scheme Document
Download
ESOS-2023 Scheme Document
Download
ESIS-2023 Scheme Document
Download
Ex-gratia to Pensioners/ Family Pensioners
Download
IBA Retirees Topup Without Domiciliary policy wordings 2024-25
Download
Retirees Base Without Domiciliary Policy 2024-25
Download
Retirees Combo Base Without Domiciliary Policy 2023-24
Download
Retirees Combo Base With Domiciliary Policy 2023-24
Download
Retirees Base With Domiciliary Policy 2023-24
Download
Policy Number_251100502310000308_Base With Domiciliary
Download
Policy Number_251100502310000310_Base Without Domiciliary
Download
Policy Number_251100502310000311_Combo Base With Domiciliary
Download
Policy Number_251100502310000313_Combo Base Without Domiciliary
Download
Policy Number_251100502310000316_Top Up With Domiciliary
Download
Policy Number_251100502310000319_Top Up Without Domiciliary
Download
Retirees Top-up Without Domiciliary Policy 2023-24
Download
Retirees Base Policy Without Domiciliary 2023-24
Download
IBA Medical Insurance Policy -Retirees- With Domiciliary 2022-23
Download
IBA Medical Insurance Policy- Retirees- Super Top Up 2022-23
Download
Annexure 2022-23 One Month Renewal
Download
IBA Medical Insurance Policy-Retirees-Without Domiciliary 2022-23
Download
Claim form for Reimbursement - HITPA
Download
Policy Schedule Super Top Up 2022-23
Download
Policy Schedule with Domiciliary 2022-23
Download
Policy Schedule without Domiciliary 2022-23
Download
Guidelines for availing Cashless and Reimbursement Facilities
Download
Life Certificate Format - Family Pensioners
Download
Mandatory Requirement of Linking PAN with Aadhaar
Download
Implementation of Auto Debit in ESOS Online and the related process changes
Download
ESOS Online – Disabling the ‘Exercise Now’ Menu
Download
PF Case update
Download
Instructions for submitting the application online
Download
Fed-e-Life: Digital Life Certificate for Pensioners/Family Pensioners of the Bank
Download
Policy Schedule - Without Domiciliary 2021-22
Download
Retirees Policy Without Domiciliary
Download
Retirees Policy Super Top Up
Download
Employee Stock Option Scheme 2010 - Lapse of Options
Download
Format of Life Certificate
Download
Application for Identity Card to Retired Employees
Download
Application for Commercial Employment
Download
ESOS Online - User Manual
Download
ESOS -2010 Bonus Issue
Download
Extension of Vesting dates - ESOS 2010
Download