Retirees’ Medical Insurance Scheme 2022–23

As already communicated, Retirees’ Medical Insurance Scheme has been renewed for a period of one year effective from 01^st November, 2022 in association with National Insurance Company and the TPA for servicing the policy shall be Safeway Insurance TPA.

Beneficiaries can access the Web Login of the TPA from the website of Safeway Insurance TPA ( www.safewaytpa.in) through the navigation IBA > FEDERAL BANK LTD - RETIREE > EMPLOYEE LOGIN.

Login Credentials – Web Login

The Mobile App of the TPA (Safeway TPA) can be downloaded either from the website of Safeway Insurance TPA or from Play Store/Apple Store. For first time login, beneficiary need to ‘select your role’ as “Employee” in the App and Sign Up with details as furnished herein below. Thereafter, the Base Policy Number and Employee Code (PF No) may be used for subsequent logins.

Sign up Credentials – Mobile App

E- Card can be downloaded through Web Login (using Employee Login menu) by clicking the “Get Card for Family” button.

E- Card can be downloaded through Mobile App by selecting  E Card and clicking “Get E- Card”.

Hard Copy of the Health Card will also be dispatched to the communication address of the beneficiaries by Safeway TPA. 

The list of Network Hospitals, where cashless facility can be availed of, is available in the website of Safeway Insurance TPA ( https://www.safewaytpa.in/NetworkHospital.aspx ).

Cashless facility can be availed from Network Hospitals of the TPA by producing the Health Card at the Insurance Desk of the Hospital.

In case Cashless Facility is not available, beneficiaries are advised to intimate the details of hospitalisation to the TPA through the E-mail ID - intimation@safewaytpa.in within 48 hours from the time of admission. For claiming reimbursement, beneficiaries are required to submit the duly filled Claim Format along with relevant Documents/Reports, GST Bills/Prescriptions etc. in original to the TPA, in the address as given below.

The Claim Format for reimbursement of hospitalization / Domiciliary expenses and the Guidelines for submitting the claim has been made available in the Bank’s Website – Retirees’ Space.

Mobile App  Claim Format  Guidelines

Single Point of contact (SPOC)

E-Mail IDs for Communication

HR Department

Extended Window Period for Joining the Policy under Retired Employees’ Medical Insurance Scheme 2022-23

Retired Employees’ Medical Insurance Scheme as applicable to the Bank has been renewed for one year effective from 01st November, 2022 in association with National Insurance Company Ltd. Safeway Insurance TPA shall be the new TPA for servicing the policy, replacing Heritage Health Insurance TPA . All types of claims covered under the Retired Employees’ Medical Insurance Policy for the period from 01st November 2022 will be serviced by Safeway TPA.

National Insurance Company has now given an extended window period to the Retired Employees/Family Pensioners /Other Beneficiaries who could not renew the policy for the Year 2022-23 on time, due to various reasons. The key points in this regard are furnished below for the information of all concerned.

• The window period for renewing the policy has been extended till 30.11.2022 for those beneficiaries who could not renew the policy on time, due to various reasons.
• The extended window period facility will be available only for those beneficiaries who were covered under the scheme during the Policy Year 2021-22.
• Those who join the Medical Insurance Policy (for the year 2022-23) as per the extended window period, will be covered under the Policy for the period from 01/12/2022 to 31.10.2023.
• The beneficiaries would be required to pay the premium amount applicable for the full year, after deducting the applicable contribution from the Bank in eligible cases.
• Application Form for renewing the Policy has been made available in Bank’s Website – Retirees’ Space – “Annexure 2 - Format for Renewal/Joining IBA Medical Insurance Scheme for the period 2022-23”
• Those who wish to avail the facility, may submit the duly filled application to HR Department on or before 22.11.2022 through post/courier or through the mail medicare@federalbank.co.in
• Details of premium and other important points have been made available in Bank’s Website- Retirees’ Space- Medical Insurance Scheme.
• Applicable premium will be debited from the account of the beneficiary between 25.11.2022 and 28.11.2022.
• In case of any clarification, please reach us through 0484-2634138/ medicare@federalbank.co.in

Retired Employees’ Medical Insurance Scheme- Policy Period 01.11.2022 to 31.10.2023

Retired Employees’ Medical Insurance Scheme as applicable to the Bank has been renewed for one year effective from 01 ^st November,  2022 in association with National Insurance Company Ltd. Safeway Insurance TPA shall be the new TPA for servicing the policy, replacing Heritage Health Insurance TPA. All types of claims in respect of Retired Employees’ Medical Insurance Policy for the period from 01 ^st November 2022 will be serviced by Safeway TPA.

Cashless and Reimbursement Facilities

Cashless facility can be availed by the beneficiaries from the Hospitals coming under the network of Safeway TPA. The list of Network Hospitals, where cashless facility can be availed of, is available in the Website of Safeway Insurance TPA (www.safewaytpa.in). The link for downloading e-card , escalation matrix of the TPA and the login credentials for Mobile App/Web Login etc. will be communicated in due course. In the meantime , for availing cashless facility, beneficiaries may provide the Employee Number and other details at the Insurance Desk of the Hospital and seek their assistance to forward the request to Safeway TPA, for availing cashless facility.

In case Cashless facility is not available, beneficiaries are advised to intimate the details of hospitalisation to the TPA through the e-mail ID - federal@safewaytpa.in / intimation@safewaytpa.in within 48 hours from the time of admission. For claiming reimbursement, employees shall submit the duly filled Claim Format along with relevant Documents/Reports, GST Bills/Prescription etc. in original and forward the same to the TPA in the address as given below. Beneficiaries may retain a copy of the claim documents for future reference.

Safeway Insurance TPA,

3rd Floor ,

Govardhan Building,

Chittoor Road,

Ernakulam -682035,

Ph. No. 0484-4869980

Medical Insurance Scheme in respect of Retired Employees of the Bank

The Group Mediclaim Policy under IBA Medical Insurance Scheme, in respect of Retired Employees, falls due for renewal on 01/11/2022. IBA has informed that M/s. National Insurance CompanyLtd.(NIC) shall continue as the Lead Insurer for servicing the Group Mediclaim Policy in respect of Retired Employees for the period from 01/11/2022 to 31/10/2023. Details of Third Party Administrator (TPA) will be communicated in due course.

As informed by the Insurance Company, the following features shall be available in connection with renewal of the current year Policy :-

1. Family Floater Coverage

   Beneficiaries can avail coverage for Family (Employee and Spouse) by paying the applicable premium.

2. Single Person Coverage

   Beneficiaries can avail coverage as applicable for a Single Person (only in the case of a Retiree whose Spouse is not alive/divorced or Surviving Spouse of the deceased Employee/Retiree), by paying premium at reduced rates.

3. Graded Sum Insured

   Beneficiaries can opt suitable coverage (Sum Insured) as per their choice under Base Policy, ranging from Rs.1 L to Rs.4 L for Retired Officers and Rs.1 L to Rs.3 L for Retired members of Award Staff.

4. Retirees who are not covered under the expiring Retirees’ Policy pertaining to the period 01.11.2021 to 31.10.2022 can also join the Retirees’ Policy for the period 01.11.2022 to 31.10.2023.

The following options are available in connection with renewal of the Policy in respect of Retired Employees for the period from 01/11/2022 to 31/10/2023.

• Option I - Without Domiciliary Coverage

Under this Option, expenses incurred in connection with hospitalization alone are envisaged in the scope of the Policy and expenses incurred for domiciliary treatments are not covered.

• Option II - With Domiciliary Coverage

Under this Option, expenses incurred for domiciliary treatments are also covered for a list of diseases, in addition to the hospitalization expenses. However, the coverage for expenses incurred in connection with domiciliary treatments shall be capped at a maximum of 10% of the Sum Insured (Example : Domiciliary Coverage for Rs.4 L Sum Insured Policy shall be Rs.40,000/- and that for Rs.3 L Sum Insured Policy shall be Rs.30,000/-)

Available Policies under Option I and Option II

Policies with a range of graded Basic Sum Insured (Rs.1 L to Rs.4 L for Retired Officers and Rs.1 L to Rs.3 L for Retired members of Award Staff) are available under both Option I and Option II. The beneficiaries, after analyzing, may opt for suitable Policy, matching their requirements. NIC has also proposed to extend Single Person Coverage, so as to take care of the requirements of those retirees whose spouse is not alive/divorced or surviving spouses of deceased employees/ retirees, under both the options, by paying premium at reduced rates. Beneficiaries can opt for either Option I (Without Domiciliary) Or Option II (With Domiciliary) Policy of their choice, irrespective of the Option that they have currently subscribed.

Details of available Coverage and Options (With and Without Domiciliary) applicable to Retired Officers and Retired members of Award Staff and the corresponding premium to be paid in connection with renewal/joining of Policy are as given below.

1. Officers (Retired)

2. Award Staff (Retired)

Note : Maximum Sum Insured under Base Policy for members of Award Staff (Retired) shall be Rs.3 L

Amount to be remitted to subscribe the Policy for the period from 01.11.2022 to 31.10.2023

As a gesture of goodwill, the Bank shall bear a portion of premium applicable under Option I - Without Domiciliary Coverage in respect of all Retired Employees, subject to a maximum of Rs.34,700/- for Retired Officers and Rs.24,800/- for Retired members of Award Staff [at a differential rate on the basis of the type of coverage (family/single) and the Basic Sum Insured slab opted by the beneficiary]. Accordingly, the details of premium to be remitted by a Retired Employee in connection with renewal/joining of the Policy under each category as per Option I and Option II are attached as Annexure 1 .

3. Super Top - Up Policy

In addition to the Base Policies as mentioned hereinabove, NIC has also proposed Super Top - Up Policies (Without Domiciliary Coverage) for Retired Employees. The salient features of Super Top-Up Policy are as given below.

• Super Top-Up Policy can be availed, only by those Retired Officers who subscribe Base Policy with Sum Insured of Rs.4 L and by the Retired Award Staff who subscribe Base Policy of Rs.3 L.  
• Super Top-Up Policy can be availed, only with the same coverage status of either Single or Family, as opted in the case of Base Policy (i.e. In case, the Retiree opts to avail Base Policy for Family, Super Top-Up Policy cannot be availed for Single Person)
• Sum Insured and Premium applicable for Super Top - Up Policy are as follows : 

• Entire premium applicable for the Super Top-Up Policy shall be borne by the Retired Employee.
• Premium for Top - Up Policy shall be remitted along with the premium for Basic Policy.
• Nature of Policy shall be Top - Up without Domiciliary Coverage.
• Retired Employee and spouse (as applicable in the base policy) are eligible to be covered under the Top - Up Policy.
• Top - Up Policy will be invoked only when the Sum Insured under the Basic Policy gets exhausted.
• Other terms and conditions of the Top - Up Policy shall be the same as in the case of Base Policy. 
• Cashless / Reimbursement facility shall be available in connection with Hospitalization. 
• Retirees who have not availed Super Top-Up Policy for the Policy period 2021-22 are also permitted to avail Super Top-Up Policy under the current renewal.
• Policy period: 01.11.2022 - 31.10.2023

Procedure to be followed in connection with renewal/joining of Policy (Online Submission of Application)

1) In order to renew/join the Policy covering the period from 01.11.2022 to 31.10.2023, all beneficiaries, irrespective of their Option/Category (Single or Family/with or without Domiciliary/Super Top – Up/Sum Insured ), are required to submit the application online, through Digital Service Memoir Portal available in www.federalbank.co.in (Retirees’ Space), latest by 21st  October 2022.  All Retired Employees are requested to use the platform so as to promote paperless environment.

After the successful submission of application, the beneficiary will receive a confirmation mail in their registered email ID. In case the online application is found successfully submitted, there is no need for submitting hardcopy of the application to HR Department.

Please note that Family Pensioners/CPF Optees/ Other Beneficiaries have to invariably send the hardcopy of the application to HR Department as DSM portal will not be accessible to them. In such cases, hardcopy of the application (in the format as per Annexure 2 attached below) shall be submitted to HR Department, latest by 21^st October, 2022.

2) If at all the application for renewal/joining the Scheme is not received from the beneficiary within the prescribed timeline, the coverage will not be renewed/extended under any Option/Category for the period 01.11.2022 to 31.10.2023. (Note : Membership in the Scheme is an onetime option; employees once opt out/do not join/do not renew the Policy, may not be allowed to join the Scheme on a later stage)

Upon exercising the option for availing the coverage under the Scheme, as applicable to Retired Employees, the proportionate amount of premium payable will be appropriated from the Pension (Savings Bank) Account. Please note that remittance of premium is a pre-requisite for availing the Policy benefits under the Scheme; hence beneficiaries are advised to maintain sufficient balance in their respective Bank Account. Beneficiaries are therefore advised to ensure that the required premium has been debited to their Account latest by 28^th October 2022 so as to confirm coverage under the proposed Mediclaim Policy covering the period 01.11.2022 to 31.10.2023. On renewal, the Policy/Scheme details will be made available in the dedicated link for Retired Employees in Bank’s Website (www.federalbank.co.in under Retiree’s Space).

For any clarifications; e-mail ID: medicare@federalbank.co.in or in TelePhone No. 0484– 2634138/2634017/2634062

Special Personal Loan Scheme to Pensioners of the Bank

A Special Personal Loan Scheme has been introduced by the Bank in April 2015 in respect of Employees who have retired from the services of the Bank on attaining the age of superannuation and those who have retired at the age of 55 or above under VRS/VSS.

Various refinements have been brought in the scheme from time to time. The refined Personal Loan Scheme, extended to all Ex- Federals who are currently pensioners of our Bank, is reproduced below for the information of all concerned.

Retired employees can address their grievances to bank. Please Click here for more details.