Federal Bank Cookie Policy


This policy may be amended from time to time and the latest policy will be posted on our corporate website

By using our websites and webpages, you agree that we can place cookies on your device. Please be aware that some of our services will not function if your browser or device does not accept our cookies.

Please note that where we have another type of presence on a site owned by a third party, such as a page or handle on a social media site, that third party’s privacy policy and terms of use, rather than this Policy, will govern, unless specifically stated otherwise.

What are cookies?

Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites — or visit other websites that use the same cookies — they recognise these cookies and therefore your browsing device.

Cookies do lots of different jobs, like helping us understand how our website/webpages are being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing as the information you see online is more relevant to you and your interests.

You can learn about the cookies we use and know how to manage them by referring the terms below.

What type of cookies Bank use?

The type of cookies used on most websites can generally be put into 1 of 4 categories: Strictly Necessary, Performance, Functionality and Targeting.

Strictly Necessary Cookies

These cookies are essential, as they enable you to move around our website/webpages and use its features, such as accessing secure areas. Without these cookies, services you've asked for can't be provided. These cookies don’t gather information about you that is used for marketing or remembering where you've been on the internet.

Performance Cookies

These cookies collect information about how you use our website/webpage, for example which pages you go to most often and if you get error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how our website/webpage works.

These cookies are not used to target you with online marketing. Without these cookies we can't learn how our website/webpage is performing and make relevant improvements that could better your browsing experience.

Functionality Cookies

These cookies allow our website/webpage to remember choices you make (such as your user name, language or the region you're in) and tailor the website/webpage to provide enhanced features and content for you.

Without these cookies, our website/webpage cannot remember choices you've previously made or personalise your browsing experience.

Targeting Cookies

These cookies are used for providing tailor made marketing experience to you based on your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited our website/webpage and this information may be shared with other organisations such as advertisers. Although these cookies can track your visits to other websites/webpages, they don’t usually know who you are.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

What happens if cookies are disables?

If cookies are disabled on your computer, tablet or mobile your experience on our website/webpage may be limited. For example, you may not be able to browse freely or use specific functions or features.

How do I disable/enable cookies?

To disable or enable cookies you will need to change some settings on your Internet browser.

We have provided step-by-step guides for the major desktop browsers below. 

For information on how to manage cookies on your tablet or mobile please go through online help section of your browser/app.

Google Chrome

In the settings menu, select 'show advanced settings' at the bottom of the page

Select the 'content settings' button in the privacy section

In the page that appears tells you can manage and/or clear stored cookies.


In the menu, select 'options'

Select the privacy tab in the options box

From the dropdown choose, 'use custom settings for history'. This will present the options for cookies and you can choose to enable or disable cookies.

Internet Explorer 6+

In the tools menu, select 'Internet options'

Click the privacy tab

You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.


In the settings menu, select the 'preferences' option

Open the privacy tab

Select the option you want from the 'block cookies' section

Any other browser

For information on how to manage cookies via other desktop browsers please go through online help files of your browser.

What happens to cookies that have been downloaded in the past?

If you've disabled through your browser we may still use information collected from existing cookies, but we'll stop using the disabled cookies to gather any further information. 

Where is the information collected through Cookies stored?

Information collected through the Cookies will be stored in the Bank’s servers or in the servers of the Service Providers engaged by the Bank for specific services. While the Bank’s servers are located within the territory of India, the servers of Service Providers engaged by the Bank might be located within or outside the territory of India. Reasonable safeguards, security practices and compliance with applicable laws will be ensured by the Bank as well as the Service Providers engaged by the Bank in the collection, storage and transmission of information collected using the Cookies.

What information is collected by the Bank using the Cookies?

Depending on the nature of the services and cookies used, the following are some forms of information that will be collected by the Bank using the Cookies

  1. IP Address
  2. Browser Details
  3. Device Details
  4. Operating system details
  5. Media player(Browser) details
  6. ISP Details
    1. Geographical Data viz. City, Country, Latitude, Longitude, ZIP Code State/Region etc.
  7. ISP details
  8. Date & Time Zone Details
  9. Browsing Session Details
  10. Window Size Details
  11. Plugins Details
  12. User language
  13. Cookies Details
  14. Traffic Sources- Referring Page URL

The above list is not exhaustive and is only illustrative in nature.