Soft Activation

Soft activation of Transaction facility was introduced as a convenience to our customers, for getting their FedNet facility activated faster. Soft activation can be resorted to, if our system has registered some mandatory personal details in our database. The steps involved are as follows.

  • You will receive one e-mail bearing a Soft Token.
  • Login to FedNet using your User ID and Login Password
  • To enable transaction, please visit Customer Service > New Service Request > Enable Transaction Request 
  • Please provide the Soft Token which you have received through E-mail in the first field.
  • Enter any three of the following details to match your records- PAN, Passport Number, Date of Birth, Mother's maiden name, ATM card number OR Voter ID. 
  • If you have provided the data correctly, your Transaction facility will be activated within 24 hours.
  • After activation you can transfer funds using your transaction password

Two Factor Authentication

In order to perform transactions, you are also required to activate Two Factor Authentication (2FA), in addition to above step.

Two-factor authentication (2 FA) is a security process in which the user provides two means of identification, one of which is typically a physical token, such as a card, and the other of which is typically something memorized, such as a password. It ensures that only authorized individuals' access their sensitive information or does online transaction. It provides substantially better security and makes it much more difficult for an attacker to impersonate the User and access his account. Once your transaction password is enabled, you will be registered for 2FA.

Two factor authentication can be done in any of the three modes given below:

1. Using Hard token device

2. Using Mobile based OTP

3. Using SMS OTP

To know more about Two factor authentication, please get in touch with our contact centre.

Reactivation

  • If your account got locked by any chance or if you forgot your password, kindly send a request by email to fednetinfo@federalbank.co.in from the email id you have registered with us.
  • If there was any change in communication address in between, make sure it was registered with the bank or else the new PIN Mailer will go to the old address. 
  • You can contact your branch to get it modified in our records.

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