Ask Feddy

 

‘FEDDY’ is an AI powered Virtual Assistant by Federal Bank. It is backed by state-of-the-art machine learning algorithms to help customers with banking related queries 24x7. FEDDY is equipped to answer all your queries on the go.

 

 

To experience Conversational Banking,   Click here

 

FEDDY can provide information related to-

  1. Banking Operations
    • Fund Transfer
    • Bill Payments
    • Mobile Recharge
    • Cheque Book Request
  2. Account Balance Enquiry (WhatsApp)
  3. Account Statement (WhatsApp)
  4. Opening a Bank Account
  5. Generating Account Statements & Interest Certificates
  6. Downloading FedMobile or activating Internet Banking
  7. Updating your KYC 
  8. Different type of loans such as Gold Loan, Home Loan etc
  9. Debit card related queries
  10. Finding out our nearest Branch/ATM or IFSC or SWIFT codes of those branches
  11. Or just any other banking related query

When bored, FEDDY can even cheer you up with a joke. Just ask FEDDY “Hey tell me a joke"

FEDDY can be accessed via Alexa, Google Assistant, corporate website & WhatsApp.

 

Registration Portal

To avail banking functionalities through Feddy, A one time Registration on the Registration Portal is required. This registration is your backstage pass to avail the functionalities and manage the channels and beneficiaries seamlessly & much more.
A new user can follow the below steps for registration:

  1. Click here to access Feddy Registration Portal.
  2. Use Sign Up option to register and follow the steps that include OTP Verification, Card Details Verification and Password Setup.
  3. Now Login using the credentials set by you.
  4. Once Logged in, A User can manage all the channel related settings such as Channel Status, Beneficiary Details, Channel Transaction Limit, Global Transaction Limit etc.
  5. Users can also see the Transactions/ Activity done on FEDDY channels on the portal.
  6. Users can also save the Nominee details that can be used later in relevant functionalities. (NOTE- Saving details here doesn’t registers the Nominee anywhere)

 

Fund Transfer Functionality in FEDDY

Now you can Transfer Funds over a WhatsApp chat with Feddy, To avail this functionality One time Registration of Registration Portal is required and Valid Beneficiary Details should be added in registration portal, as a one time activity. FEDDY will understand the Beneficiaries saved by you in the registration portal.

You can follow these Steps to Transfer Funds using Feddy:

  1. Go to any of the channels you’ve enabled on Registration Portal such as WhatsApp/ Web. (Login using your credentials if it is Web Channel)
  2. Start Chatting with Feddy and ask to transfer funds. (Ex- Transfer 100 Rs to My Mom/ Send 500 Rs to My Sister) or you can simply send Transfer Money and choose beneficiaries from the list.
  3. Enter the OTP received on your mobile number.
  4. And your transaction will be initiated.

 

Bill Payment Functionality in FEDDY

Now FEDDY can pay your bills seamlessly, To avail this functionality One time Registration of Registration Portal is required and biller’s details should be added in registration portal, as a one time activity.

You can follow these Steps to Pay your bills using Feddy:

  1. Go to any of the channels you’ve enabled on Registration Portal such as WhatsApp/ Web. (Login using your credentials if it is Web Channel)
  2. Start Chatting with Feddy and ask to pay your bills. (Ex- Pay my Electricity Bill/ Pay my Water Bill) or you can simply send Pay My Bills and choose the Type of bill and the relevant biller subsequently.
  3. Enter the OTP received on your mobile number.
  4.  And your Bill Payment will be initiated.

 

Mobile Recharge Functionality in FEDDY

Now FEDDY can do Mobile Recharges for you seamlessly, To avail this functionality One time Registration of Registration Portal is required and Mobile Number details should be added in registration portal, as a one-time activity.

You can follow these Steps to Pay your bills using Feddy:

  1. Go to any of the channels you’ve enabled on Registration Portal such as WhatsApp/ Web. (Login using your credentials if it is Web Channel)
  2. Start Chatting with Feddy and ask for a Mobile Recharge. (Ex- Do a Mobile Recharge/ Recharge my Mobile) and choose the desired beneficiary.
  3. Select the desired plan amount for Mobile Recharge.
  4. Enter the OTP received on your mobile number.
  5. And your mobile recharge will be initiated.

 

Cheque Book Request Functionality in FEDDY

Now you can Request for Cheque Books through Feddy, To avail this functionality One time Registration of Registration Portal is required.

You can follow these Steps to request for cheque book using Feddy:

  1. Go to any of the channels you’ve enabled on Registration Portal such as WhatsApp/ Web. (Login using your credentials if it is Web Channel)
  2. Start Chatting with Feddy and ask for a Cheque Book Request. (Ex- I want a cheque book/ Order a cheque book for me)
  3. Select Account No for which you need the cheque book.
  4. Select the no. of cheque leaves required in the cheque book.
  5. Choose a Delivery Point for your cheque book (Communication Address/ Branch)
  6. Enter the OTP received on your Mobile Number
  7. And your request will be submitted.

 

Account Balance Enquiry and Account Statement

You can now get your account balance and account statement over WhatsApp through FEDDY when you follow the below steps:

  1. Send Hi to FEDDY on WhatsApp.

(Go to “FEDDY on WhatsApp” section of this page for information on how to activate FEDDY over WhatsApp.)

  1. Ask FEDDY,” How much money do I have left in my bank account?” or simply “What is my account balance?” or “I need my account statement”; Feddycan recognize them all!
  2. Just a sec!....authorization and authentication will be completed.
  3. Get your account balance or account statement right there on WhatsApp.

 

Live Agent Functionality in FEDDY

You can now chat with a Live Agent through FEDDY on channels such as Website, WhatsApp and Google Maps & Search when you follow the below steps:

  1. FEDDY will connect you to an agent if it is unable to respond to you with the desired accuracy or if sufficient information is not available or simply ask FEDDY “Connect me to an agent”.
  2. Enter your mobile number and the OTP which is sent on the mobile number.
  3. Upon successful verification, you will join the queue.
  4. Once an agent becomes available, you will be connected to that agent.
  5. Get you queries clarified at the tip of your fingers.

 

FEDDY on Google Maps and Google Search

You can access FEDDY on Google Maps and Google Search through your mobile device, when you follow the below steps:

  1. When you search for a Federal Bank branch on Google Maps or Google Search
  2. Click on the card that appears related to the branch and then click on “Message/Chat” option.
  3. Voila! FEDDY will be there to answer all your queries.

 

FEDDY on Alexa

To access FEDDY on Alexa please follow the below steps-

  1. Download Alexa App
  2. Open Alexa App and navigate to “More” at the bottom right and select “Skills and games”
  3. Visit the tab named ‘Categories’ at the top. Under ‘All Categories’ select ‘Business and Finance’
  4. Search ‘Federal Bank’s FEDDY’ or sort the result by Release Date to see Federal Bank’s FEDDY
  5. Click on “Enable to use” button to enable the skill

Now you can say any one of the following to start interacting with FEDDY:

Alexa, Open Federal Bank

Alexa, Ask Federal Bank

Alexa, launch Federal Bank

 

FEDDY on Corporate Website

To access FEDDY, click on FEDDY's image on the bottom right-hand corner of our website. A chat window will pop up, just enter your name and start typing your query. 

 

FEDDY on WhatsApp

To access FEDDY via WhatsApp, Simply send a Hi to Feddy on his WhatsApp @ +91-9633700800, from your registered mobile number. 

Alternatively, all the Resident account holders can  give a missed call on 8095500077 to receive a link to access FEDDY via WhatsApp.