‘FEDDY’ is an AI powered Virtual Assistant by Federal Bank. It is backed by state-of-the-art machine learning algorithms to help customers with banking related queries 24x7. FEDDY is equipped to answer all your queries on the go.

FEDDY can provide information related to-

  1. Opening a Bank Account
  2. Generating Account Statements & Interest Certificates
  3. Downloading FedMobile or activating Internet Banking
  4. Updating your KYC 
  5. Different type of loans  such as Gold Loan, Home Loan etc
  6. Debit card related queries
  7. Finding out our nearest Branch/ATM or IFSC or SWIFT codes of those branches
  8. Or just any other banking related query

When bored, Feddy can even cheer you up with a joke. Just ask FEDDY “Hey tell me a joke"

FEDDY can be accessed via Alexa, Google Assistant, corporate website & WhatsApp.

Feddy on Google Maps and Google Search

You can access Feddy on Google Maps and Google Search through your mobile device, when you follow the below steps:

1. When you search for a Federal Bank branch on Google Maps or Google Search

2. Click on the card that appears related to the branch and then click on “Message/Chat” option.

3. Voila! Feddy will be there to answer all your queries.

Feddy on Alexa

To access Feddy on Alexa please follow the below steps-

1. Download Alexa App

2. Open Alexa App and navigate to “More” at the bottom right and select “Skills and games”

3. Visit the tab named ‘Categories’ at the top. Under ‘All Categories’ select ‘Business and Finance’

4. Search ‘Federal Bank’s Feddy’ or sort the result by Release Date to see Federal Bank’s Feddy

5. Click on “Enable to use” button to enable the skill

Now you can say any one of the following to start interacting with Feddy:

Alexa, Open Federal Bank

Alexa, Ask Federal Bank

Alexa, launch Federal Bank

Feddy on Google Assistant

To access Feddy on Google Assistant, open the Assistant & say “ Talk to Federal Bank”.

FEDDY can be accessed via our corporate website & WhatsApp.

FEDDY on Corporate Website

To access FEDDY, click on Feddy's image on the bottom right-hand corner of our website. A chat window will pop up, just enter your name and start typing your query. 

FEDDY on WhatsApp

To access FEDDY via WhatsApp, SMS FEDDY to 8108030845 from your registered mobile number. You will receive an SMS with a link to access FEDDY via WhatsApp. Click on the link & you will be redirected to WhatsApp with a chat window named as ‘Federal Bank Ltd’. Start typing your query in the same window to chat with FEDDY.

Alternatively, all the Resident account holders can  give a missed call on 8095500077 to receive a link to access FEDDY via WhatsApp.

Developed by RIAFY Technologies