"Unified Payment Interface" (UPI) enables a bank account holder to send and receive money in their account using smartphones to any UPI ID without the need to enter bank account information.

Key Features & Benefits

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24*7 Service – Transfer money anywhere, anytime, to anyone 24*7 and 365 days
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Multiple Accounts – Make payments from multiple payment accounts using same UPI app
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Transactional Security – NO credential sharing, only unique UPI PIN and UPI Id is required
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Easy to Use – Transfer money just using your smartphone
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Transfer Instantly – No need to give account details, only UPI Id is required
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Bill and Shopping – Make payments and pay the bills using your UPI app
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Receive Money – Collect feature in UPI allow users to receive money instantly
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Cashless Payment to Merchants – Scan N Pay payments easier than cash payments

Our UPI App

 

We are offering UPI to our customers as well us non-customers through our mobile banking application FedMobile.

Link to Download our UPI App




                     Scan QR code to Install

 

 

List of Third Party App Providers supported by Federal Bank 

 

Sl No

Application Name

Mobile Platforms Supported

UPI Handle

UPI Handle

Contact details

1

Cointab

Android & iOS

@fbl

https://www.cointab.in/contact/

Activation and Payments

  • How To Activate UPI App?
  1. Start using UPI by downloading any UPI app such as FedMobile from Google play/app store (Federal Bank & Non- Federal Bank Customers)
  2. For device bidding and security, an auto SMS will be sent to banks registered mobile number (Standard SMS charges apply)
  3. Create your profile by entering username, email address, 4-digit login password and confirm 4-digit login password section.
  4. Your Virtual Payment Address (eg:- mobilenumber@federal in case of FedMobile) will be displayed at the top of the screen.
  5. Link the bank account number to the virtual Id and set UPI PIN

 

  • How to set UPI PIN?
  1. Login into UPI APP
  2. Select the bank and account number for which you want to set UPI PIN
  3. Enter last 6 digits of Debit Card, Expiry, PIN and OTP details sent by bank to the registered mobile number.
  4. Enter new UPI PIN two times to Set/Reset UPI PIN

 

  • How to Make Payment?
  1. Open your UPI app and login into your account
  2. Enter the UPI Id of the beneficiary/Payee 
  3. Select the account you want to make payment from
  4. Enter the amount to pay & provide UPI PIN
  5. User will get the notification of money debited 

 

  • How to Receive Money?
  1. Open your UPI app and go to Receive Money option
  2. Enter payer UPI Id, amount, and account to be credited (if multiple accounts are linked) 
  3. The payer will get the notification on his app for request money
  4. Payer then decides to accept or decline
  5. In case of accept payment, payer will enter UPI PIN to make the transaction
  6. Payee will receive the notification after receiving the amount
     

UPI Transaction Limit

  • Maximum allowed transaction limit is Rs.1,00,000/- in a 24-hour cycle
  • Maximum number of P2P transactions in 24 hours is 10 per account (within the Rs.1,00,000/- limit)
  • In case of verified merchants, transactions up to Rs 2 Lakh is allowed in 24 hour cycle
  • Transactions up to Rs 5 Lakh is allowed for specific categories (Retail Direct Scheme and UPI based ASBA IPO)
  • For the very first UPI transaction, the maximum allowed amount is capped at Rs 5000. An aggregate transaction limit of Rs 5000 is applicable for next 24 hours after the first transaction
  • For every UPI PIN Set/Reset, aggregate transaction limit of Rs 5000 is applicable for 24 hours

Participants in UPI

  • Payer PSP - Bank which powers the UPI app used by the payer to initiate the transaction
  • Payee PSP- Bank which powers the UPI app used by the payee to receive the payment
  • Remitter/ Issuer Bank - Bank which maintains the account that got debited in a UPI payment transaction  
  • Beneficiary/Acquiring Bank: Bank which maintains the account that got credited in a UPI payment transaction  
  • NPCI- Central entity that switches the transaction between banks. National Payments Corporation of India (NPCI), an umbrella organization for operating retail payments and settlement systems in India
  • Third Party App Provider (TPAP): Entity that has been engaged by PSP bank to provide app to the customers. (Eg:- PhonePe, GPay etc)
     

Block UPI Transactions

Customers can send an SMS with keyword BLOCKUPI to number 9895088888 or 5676762 to block UPI transactions in their federal bank account. Upon receipt of the SMS, bank will block UPI in all eligible accounts linked to the mobile number from which SMS is received. A response message will be sent back to the same mobile number, based on the status (Success or Failure) of the request processed.

To report unauthorized UPI transactions in your federal bank account,  Click here 

NPCI Dispute redressal portal

Roles and Responsibilities

Roles and Responsibilities of NPCI

  1. NPCI owns and operates the Unified Payments Interface (UPI) platform.
  2. NPCI prescribes rules, regulations, guidelines, and the respective roles, responsibilities and liabilities of the participants, with respect to UPI. This also includes transaction processing and settlement, dispute management and clearing cut-offs for settlement.
  3. NPCI approves the participation of Issuer Banks, PSP Banks, Third Party Application Providers (TPAP) and Prepaid Payment Instrument issuers (PPIs) in UPI.
  4. NPCI provides a safe, secure and efficient UPI system and network.
  5. NPCI provides online transaction routing, processing and settlement services to members participating in UPI.
  6. NPCI can, either directly or through a third party, conduct audit on UPI participants and call for data, information and records, in relation to their participation in UPI.
  7. NPCI provides the banks participating in UPI access to system where they can download reports, raise chargebacks, update the status of UPI transactions etc.

Key Roles and Responsibilities of PSP Bank

  1. PSP Bank is a member of UPI and connects to the UPI platform for availing UPI payment facility and providing the same to the TPAP which in turn enables the end-user customers / merchants to make and accept UPI payments.
  2. PSP Bank, either through its own app or TPAP’s app, on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
  3. PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own app or TPAP’s app.
  4. PSP Bank engages and on-boards the TPAPs to make the TPAP’s UPI app available to the end-user customers.
  5. PSP Bank has to ensure that TPAP and its systems are adequately secure to function on UPI platform.
  6. PSP Bank is responsible to ensure that UPI app and systems of TPAP are audited to safeguard security and integrity of the data and information of the end-user customer including UPI transaction data as well as UPI app security.
  7. PSP Bank has to store all the payments data including UPI Transaction Data collected for the purpose of facilitating UPI transactions, only in India.
  8. PSP Bank is responsible to give all UPI customers an option to choose any bank account from the list of Banks available on UPI platform for linking with the customer’s UPI ID.
  9. PSP Bank is responsible to put in place a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer.

Role and Responsibilities of TPAP

  1. TPAP is a service provider and participates in UPI through PSP Bank. TPAP is responsible to comply with all the requirements prescribed by PSP Bank and NPCI in relation to TPAP’s participation in UPI.
  2. TPAP is responsible to ensure that its systems are adequately secure to function on the UPI platform.
  3. TPAP is responsible to comply with all applicable laws, rules, regulations and guidelines etc. prescribed by any statutory or regulatory authority in relation to UPI and TPAP’s participation on the UPI platform including all circulars and guidelines issued by NPCI in this regard.
  4. TPAP has to store all the payments data including UPI Transaction Data collected by TPAP for the purpose of facilitating UPI transactions, only in India.
  5. TPAP is responsible to facilitate RBI, NPCI and other agencies nominated by RBI/ NPCI, to access the data, information, systems of TPAP related to UPI and carry out audits of TPAP, as and when required by RBI and NPCI.
  6. TPAP shall facilitate the end-user User with an option to raise grievance through the TPAP’s grievance redressal facility made available through TPAP’s UPI app or website and such other channels as may be deemed appropriate by the TPAP like email, messaging platform, IVR etc.

Dispute Redressal Mechanism

  1. Every end-user customer can raise a complaint with respect to a UPI transaction, on the 
  2. PSP app/TPAP apps.
  3. End -user customer can select the relevant transaction and raise a complaint in relation thereto
  4. A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances/complaints of the end-user customers on-boarded by the PSP Bank (if the UPI transaction is made through TPAP app). In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints, as case may be.
  5. The complaint can be raised for both the types of transaction i.e., fund transfer and merchant transactions.
  6. The end-user customer shall be kept communicated by the PSP/TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself.
     
Frequently Asked Questions

Want to know more about Federal Bank services? Check out our list of Frequently Asked Questions for answers to your queries

Unified Payment Interface (UPI) is a smartphone enabled fund transfer for participating bank customers to pay/ receive money using a unique UPI ID.

 

UPI ID is an id which is uniquely linked to your bank account and can be used to send or receive payments through UPI. e.g., abc@federal where abc can be your mobile number or any user id of your choice

You can register for UPI by activating any UPI enabled app. Federal Bank is offering UPI services to customers and non-customers via FedMobile (Available on Google Playstore & iOS).

No, UPI ID are linked to your registered mobile no. in the bank account

Virtual Payment Address (VPA) is a unique ID that can be created by the user to send or receive money through UPI. All UPI apps allots a default VPA as part of the activation and the same is based on the mobile number of the user (Eg:- 9999999999@federal)

Download and activate the UPI App again using the registered mobile number. Login using your mobile number and password. After verification your account will be restored.

Deregister the UPI Apps activated using your old mobile number and register afresh using the new mobile number. You will be required to create new UPI IDs, link your account number/s and set UPI PIN afresh.

Yes, Maximum 5 bank accounts can be linked to the same virtual address (VPA)

The maximum limit of UPI transaction is Rs 1 lakh or 10 transactions* per bank account within 24 hours basis.

Please note: For 1st time UPI users, transaction limit is up to Rs 5000 within 24 hours from 1st UPI transaction.

You need to create a merchant UPI ID and QR via merchant onboarding process.

You need to reactive your UPI Id and reset your UPI PIN after changing the mobile number. It can be done using last 6 digits of your Debit Card, Expiry, Debit Card Pin and OTP.

Do not share your personal details to receive money or to claim rewards of any amount.

It is a 4-6 digit secret code you create/set during first time registration with the UPI app. For Federal Bank UPI PIN is 4 digit and is completely different from that of MPIN used to authenticate FedMobile Transactions. 

In case you forget the UPI PIN of an Account, you need to re-generate new PIN under Account Management. Select an account from linked accounts and click on Reset UPI PIN option. Give the details of Debit Card like Card number, Expiry, Issuer bank OTP and create a new PIN using the OTP in the next screen.

You can change your existing UPI PIN using the Change UPIN option. You need to enter your present UPI PIN to change the UPIN. If you don’t remember present UPI PIN, then you can reset UPI PIN using debit card credentials

MPIN is a 4-digit PIN used to login and transact using our mobile banking application “FedMobile”. UPI PIN is also 4- digit, but completely different PIN and is used only to authenticate UPI transactions initiated using third party applications. Both are completely distinct and any change in one will not affect the other.

Funds are instantly credited to the beneficiary's account after successful transactions.

Yes, Most UPI apps offer facility to make payments via IFSC/Account number or MMID/Mobile number of the beneficiary.

Yes, you can use multiple UPI apps in single mobile phone. For using different UPI apps, you need to download these apps and complete registration process of the respective apps. You can also use the same “name” in all VPAs (name@handle), but the handle will always be different for all apps. (Ex: name@federal, name@upi, name@sbi, etc 

You can view your past transactions done using an app under the ‘Transaction History’ option available in the app. Only transactions done using an app will be available in that app. However all your UPI transactions in an account will reflect in your bank account statement.

No, As of now you cannot transfer money abroad through this option.

You can send money to users on any payment apps such as FedMobile, BHIM, PhonePe or any other bank’s UPI app.

Please check if you have blocked UPI services in the past, if yes, please approach your bank branch or contact center to unblock UPI facility. 

Yes, the beneficiary/receiver must have a bank account for transferring money. Amount is directly credited to the account.

UPI provides for reversal mechanism for technical declines. If the amount does not get credited back to your account in 2 days, you can raise a dispute for the specific transaction through the App from the menu ‘History’.

You can transfer fund using VPA, or Account Number + IFSC

You can go to ‘Transaction History’ and click on ‘Raise Dispute’ option & select the dispute type

Yes. Most UPI apps provide option for mobile recharge. In FedMobile also the facility to recharge mobile and pay bills is available. 

Yes. Most UPI apps provide option for electricity bill payment. Open the UPI app and click on ‘Electricity’. Select your electricity board and enter the bill details. Pay your bill with UPI/Debit cards or credit cards.

Login to the App by giving your app PIN. After login at lower portion of the home screen you will see links for Flight, Bus and Hotel among the various links available. Click on the required service and proceed to complete the online booking instantly and confirm by making payment in easy steps.

Users can login to the App by giving their app PIN. You will see various option like Recharge, Food, Bill Payment, Local Offers, DTH, etc. Click on the required service and proceed to do the shopping or payments in easy steps. 

UPI payment is instant and cannot be cancelled or reversed once the UPI PIN has been entered.

Yes. All UPI apps provide option to deregister the service. Users are advised to explicitly de-register from  an app when if the service is no longer required. Uninstalling the app doesn’t delete the profile data from service provider and  hence can lead to misuse at the later point in  time. In FedMobile, customers can Go to the ‘UPI Payments’ option > Click on ‘View Profile’ > Click on ‘De-register’
Please note: Once the UPI ID is de-registered the same UPI ID cannot be retrieved or re-used for a period of 2 years from the de-registration date.

Register and link your Federal Bank account in any of the UPI app that support UPI Mandate (FedMobile supports mandate transaction). Enter your UPI ID in the IPO application form and submit it. You will receive a notification in your UPI app which you need to approve with UPIN to block funds in your account. On allotment of the shares, the money is automatically debited from this blocked amount.

Yes, Federal Bank supports recurring payments in UPI. You may avail this service at any merchant website which supports UPI recurring payments.