Want to know more about Federal Bank services? Check out our list of Frequently Asked Questions for answers to your queries
Unified Payment Interface (UPI) is a smartphone enabled fund transfer for participating bank customers to pay/ receive money using a unique UPI ID.
UPI ID is an id which is uniquely linked to your bank account and can be used to send or receive payments through UPI. e.g., abc@federal where abc can be your mobile number or any user id of your choice
You can register for UPI by activating any UPI enabled app. Federal Bank is offering UPI services to customers and non-customers via FedMobile (Available on Google Playstore & iOS).
No, UPI ID are linked to your registered mobile no. in the bank account
Virtual Payment Address (VPA) is a unique ID that can be created by the user to send or receive money through UPI. All UPI apps allots a default VPA as part of the activation and the same is based on the mobile number of the user (Eg:- 9999999999@federal)
Download and activate the UPI App again using the registered mobile number. Login using your mobile number and password. After verification your account will be restored.
Deregister the UPI Apps activated using your old mobile number and register afresh using the new mobile number. You will be required to create new UPI IDs, link your account number/s and set UPI PIN afresh.
Yes, Maximum 5 bank accounts can be linked to the same virtual address (VPA)
The maximum limit of UPI transaction is Rs 1 lakh or 10 transactions* per bank account within 24 hours basis.
Please note: For 1st time UPI users, transaction limit is up to Rs 5000 within 24 hours from 1st UPI transaction.
No charge will be applicable.
You need to create a merchant UPI ID and QR via merchant onboarding process.
You need to reactive your UPI Id and reset your UPI PIN after changing the mobile number. It can be done using last 6 digits of your Debit Card, Expiry, Debit Card Pin and OTP.
Do not share your personal details to receive money or to claim rewards of any amount.
It is a 4-6 digit secret code you create/set during first time registration with the UPI app. For Federal Bank UPI PIN is 4 digit and is completely different from that of MPIN used to authenticate FedMobile Transactions.
In case you forget the UPI PIN of an Account, you need to re-generate new PIN under Account Management. Select an account from linked accounts and click on Reset UPI PIN option. Give the details of Debit Card like Card number, Expiry, Issuer bank OTP and create a new PIN using the OTP in the next screen.
You can change your existing UPI PIN using the Change UPIN option. You need to enter your present UPI PIN to change the UPIN. If you don’t remember present UPI PIN, then you can reset UPI PIN using debit card credentials
MPIN is a 4-digit PIN used to login and transact using our mobile banking application “FedMobile”. UPI PIN is also 4- digit, but completely different PIN and is used only to authenticate UPI transactions initiated using third party applications. Both are completely distinct and any change in one will not affect the other.
Funds are instantly credited to the beneficiary's account after successful transactions.
Yes, Most UPI apps offer facility to make payments via IFSC/Account number or MMID/Mobile number of the beneficiary.
Yes, you can use multiple UPI apps in single mobile phone. For using different UPI apps, you need to download these apps and complete registration process of the respective apps. You can also use the same “name” in all VPAs (name@handle), but the handle will always be different for all apps. (Ex: name@federal, name@upi, name@sbi, etc
You can view your past transactions done using an app under the ‘Transaction History’ option available in the app. Only transactions done using an app will be available in that app. However all your UPI transactions in an account will reflect in your bank account statement.
No, As of now you cannot transfer money abroad through this option.
You can send money to users on any payment apps such as FedMobile, BHIM, PhonePe or any other bank’s UPI app.
Please check if you have blocked UPI services in the past, if yes, please approach your bank branch or contact center to unblock UPI facility.
Yes, the beneficiary/receiver must have a bank account for transferring money. Amount is directly credited to the account.
UPI provides for reversal mechanism for technical declines. If the amount does not get credited back to your account in 2 days, you can raise a dispute for the specific transaction through the App from the menu ‘History’.
You can transfer fund using VPA, or Account Number + IFSC
You can go to ‘Transaction History’ and click on ‘Raise Dispute’ option & select the dispute type
UPI Lite is a on-device wallet that allows you to instantly make small value UPI transactions up to 500₹ without entering the UPI PIN.
You can activate UPI Lite from any supporting UPI App. Just look for Activate UPI Lite option in your UPI App, enter amount to be loaded and enter the UPI PIN to create UPI Lite account
UPI Lite payments doesn’t require UPI PIN and are faster than normal UPI payments. UPI Lite support all types of UPI payments except UPI mandates.
• Per transaction limit: Up to max ₹500
• Cumulative usage per day: ₹4,000
• Maximum balance which can be made available in UPI LITE account at any time: ₹2,000
There is no limit on the number of UPI Lite transactions.
Yes, you can create multiple Lite accounts across different UPI Apps. However, a UPI App can only have one Lite account associated with it.
Please contact us immediately to get your UPI Lite balance refunded to your account.
Before changing your device, please close your UPI Lite account from the respective app, and open a new UPI Lite account in your new device from your UPI App.
You can close your UPI Lite account by clicking on the “Disable” button in the respective app where the UPI Lite account was created. Upon disabling, the balance funds available in the UPI Lite account shall be released back to your account.
• A unique UPI Lite account can be created on a given app.
• The same bank account can be used to create multiple UPI Lite accounts on other apps.
• At any given point of time, only one UPI Lite account (offered by one bank) can be enabled on a UPI App.
You will have to first disable the existing LITE account to initiate a refund for the UPI Lite balance which is active on a given app and then enable UPI LITE account using the bank account of your choice.
Yes. NRIs in 11 countries are eligible for UPI.
NRIs in Australia (+61), Canada (+1), Hong Kong (+852), Oman (+968), Qatar (+974), Saudi Arabia- (+966), Singapore (+65), United Arab Emirates (+971), United Kingdom (+44), USA (+1) and Malaysia (+60) can activate UPI in their NRI/NRO accounts.
The process to link NRI/NRO accounts to any supported UPI App is the same as any resident account.
Yes. Most UPI apps provide option for mobile recharge. In FedMobile also the facility to recharge mobile and pay bills is available.
Yes. Most UPI apps provide option for electricity bill payment. Open the UPI app and click on ‘Electricity’. Select your electricity board and enter the bill details. Pay your bill with UPI/Debit cards or credit cards.
Login to the App by giving your app PIN. After login at lower portion of the home screen you will see links for Flight, Bus and Hotel among the various links available. Click on the required service and proceed to complete the online booking instantly and confirm by making payment in easy steps.
Users can login to the App by giving their app PIN. You will see various option like Recharge, Food, Bill Payment, Local Offers, DTH, etc. Click on the required service and proceed to do the shopping or payments in easy steps.
UPI payment is instant and cannot be cancelled or reversed once the UPI PIN has been entered.
Yes. All UPI apps provide option to deregister the service. Users are advised to explicitly de-register from an app when if the service is no longer required. Uninstalling the app doesn’t delete the profile data from service provider and hence can lead to misuse at the later point in time. In FedMobile, customers can Go to the ‘UPI Payments’ option > Click on ‘View Profile’ > Click on ‘De-register’
Please note: Once the UPI ID is de-registered the same UPI ID cannot be retrieved or re-used for a period of 2 years from the de-registration date.
Register and link your Federal Bank account in any of the UPI app that support UPI Mandate (FedMobile supports mandate transaction). Enter your UPI ID in the IPO application form and submit it. You will receive a notification in your UPI app which you need to approve with UPIN to block funds in your account. On allotment of the shares, the money is automatically debited from this blocked amount.
Yes, Federal Bank supports recurring payments in UPI. You may avail this service at any merchant website which supports UPI recurring payments.