There are barriers to accessing financial services emanating from both demand side and supply side factors. From the demand side, the big barriers are the lack of awareness about financial services and products, limited literacy, especially financial literacy of the populace, and social exclusion. Many of the generic financial products are unsuitable for the poor and there is not much of an effort to design products suitable to their needs. The unfriendly and un-empathetic attitude of the banks to the customers also plays an important role in undermining the demand for financial services. On top of that, exorbitant and often non-transparent fees, combined with burdensome terms and conditions attached to the financial products, also dampens the demand.
From the supply side, the main barrier is the transaction costs that the bankers perceive. Because of current low volumes, banks find that extending financial services to the marginalized is not cost effective. Furthermore, lack of communication, lack of infrastructure, and low literacy levels all raise the cost of providing services and inhibit bankers from taking initiative from the supply side.
India is a vast country with its share of unbanked and under banked millions. The ever widening chasm between the haves and have-nots is not something that can be bridged overnight. But digital technology is making inclusive banking and thereby inclusive growth an achievable objective. At Federal Bank too we are harnessing the potential of digital technology to reach out to the underprivileged sections of society. Be it through Banking Correspondents (BC) or through Net/Mobile banking, we're able to bring more and more customers under the banking umbrella.
The financially excluded can be the engine of the next round of global trade and prosperity, and can be a source of innovations. For serving them profitably, the Bank will have to work collaboratively with civil society organizations and local governments.
In Federal Bank we are implementing Financial Inclusion Plan as per the following models:
- Basic Savings Bank Deposit account (BSBDA)
- Providing financial literacy
- Branchless banking through Business Correspondents (BCs)
- FEDJYOTHI - ICT based FI solution
- Financial Inclusion Branches – Grama Jeevan branches
In November 2005, banks were advised by the Reserve Bank of India (RBI) to make available a basic banking ‘no-frills' account with low or nil minimum balance free from charges to expand the outreach of such accounts to vast sections of the population. All the existing "No frills" accounts opened by the banks are now converted into BSBDA in compliance with the guidelines issued on August 22, 2012 by the Reserve Bank of India (RBI).This account does not require maintenance of minimum balance and payment of service charges. We are offering BSBDA accounts through all our branches. The BSBDA accounts are publicized through leaflets and posters through our branches.
Recognizing that lack of awareness is a major factor for financial exclusion, RBI has asked the SLBC convener to set up a credit-counselling center in one district as a pilot and extend it to all other districts in due course. RBI has come out with a Model Scheme on FLCCs and later has advised banks to set up as many FLCCs in order to achieve one centre per block.
Financial literacy programmes intend to provide basic banking knowledge to people across various corners of the life. The financial literacy classes are organized and conducted by the branches. We have conducted.
Financial literacy and education programmes, are held in the 12 villages allotted to us, with special focus on Government schools and aided higher secondary schools. These classes are intended to provide lessons on basic banking concepts to school children.
Conducted workshops at Alappuzha and 60 other centres across Kerala to educate the rural folks on financial services offered by banks and the advantages availing those schemes.
Base level financial literacy training to Kudumbasree groups* were conducted by our Branches (*Kudumbasree Groups are Community Development Societies promoted by the Govt. of Kerala under its Poverty Eradication Scheme)
Branchless banking model of Financial Inclusion is being implemented through individual Business Facilitators/Correspondents (BFs/BCs). The BC/BF agents are responsible for sourcing accounts, servicing such account holders in their jurisdiction, grievance escalation, feedback to nodal Branches etc. Under this model we have conducted the following activities:
- In association with reputed Non- government Organisations (NGOs) like Gandhi Smaraka Grama Seva Kendram, Samanwaya etc., 300 accounts of rural folk belonging to the unorganized and weaker sections of the society were opened by our branches.
- 121 BF/BC agents have been engaged so far for financial inclusion programmes
- Trainings were conducted by us in association with partner NGOs for Business Correspondents/Business Facilitators at identified locations.
- We propose to consider institutional BC model in places where we do not have wide network and under this model we will be concentrating mainly on liability and remittance products. Our Bank will be implementing the projects with a focus on Kerala, Southern Maharashtra & Northern Karnataka where we have a strong presence. In other areas our focus will be on urban centers.
- The service provided by business correspondents is available to the beneficiaries on a 24x7 basis. The target groups such as fishermen, farmers, coolies, construction workers, rickshaw pullers, migrants etc are able to avail the services at their convenience near their homes during morning or evening hours or anytime at their convenience. Thus it avoids the need for visiting the bank branch which will make them lose their earnings for the day.
Our ICT (Information & Communication Technology) product has been christened as "FEDJYOTHI". FEDJYOTHI is a smart card based solution in which customer transactions are facilitated in the field using hand-held terminals, aptly called micro ATMs, by Business Correspondent agents. FEDJYOTHI card issued to each customer is stored with information on the latest balance, last few transactions and customer biometric and demographic information.
Grama Jeevan is the name given to our Financial Inclusion Branches. A Financial Inclusion branch is a full fledged brick-and-mortar banking branch opened as a part of Financial Inclusion programme. The first Grama Jeevan branch of Federal Bank with ATM facility was opened at Thuruthy in Vengoor West village, Ernakulam District on 22.03.2011 which is one of the villages allotted to us by RBI for Financial inclusion. Federal Bank is the first bank to open a Financial inclusion Branch in the state of Kerala and the first ever bank in the private sector to do so in India.The Grama Jeevan branch at Thuruthy Vengoor west was visited by Dr. D Subbarao, hon'ble governor of Reserve Bank of India and appreciated on the inauguration day itself.
- The ICT model accounts which are operated using Biometric Smart Cards and Micro ATM turned out to be an effective tool in the process of implementation of Financial Inclusion programme. We have christened our financial inclusion product as "FEDJYOTHI". In this model we have conducted mass publicity campaigns which was presided by Sri P P Thankchan, Former minister of Kerala with the support of Panchayath functionaries and SHG groups functioning in the village. During these publicity campaigns, BC agent Shri K P baby was introduced to the public. The publicity meetings conducted in this regard along with the public announcements, banners, brochures and posters displayed in the village helped to create awareness in the minds of villagers which was substantiated by the acceptability of FedJyothi accounts in the village. As on today we have created 1014 accounts and smart cards are issued to them. Customers are also actively transacting with their cards.
- We are extending the banking services to the weaker sections of the village by helping them to open bank accounts as Basic Savings Bank Deposit account (BSBDA) which do not requires to maintain minimum balance or pay service charges. The account holders are provided with ATM cards and the customers under this scheme are benefitted by our ATM machine attached to the Grama Jeevan branch.
- The Grama Jeevan branch is extending help to the Self Help Groups functioning in the village to open bank account to do their daily transactions. The branch is providing guidance to the SHGs by taking up projects and getting them recognized by the concerned authorities. SHGs who have availed credit from Federal Bank are engaged in activities such as agriculture, dairy farming, running restaurants, flour mill, manufacturing of soap powder, preparation and packing of pickles etc.
- On his visit to Vengoor West village to attend the Outreach program conducted by RBI on 22.03.10, Dr D Subbarao has expressed his happiness over the reach of banking into the villagers and he remarked the need of bringing about meaningful financial Inclusion in the village by providing more banking products. To accomplish this mission Federal Bank has conducted a basic household survey in the village to identify those households who are denied of having a bank account, credit or insurance coverage. The survey result was analysed and steps have been taken to bring the financially excluded community into the formal banking mainstream. As a prelude to this venture the branch has been engaging the employees of Milk Society to contact the villagers who are excluded from the banking services and helping them to open an account with the bank.
- ‘Grama Jeevan' branch aims at providing formal banking services to the entire village in a meaningful way. The branch serves the entire population of the village with all kinds of banking services. To achieve meaningful financial inclusion through Grama Jeevan branches we have adopted a two pronged strategy to increase rural income. These strategies help the poor people to add to the present income and also to enter into engagements over and above their present employment.The short medium term strategy envisages extending credit for productive purposes such as setting up dairy units, poultry units for short term income generation whereas the long term strategy has been devised for extending credit for activities which would yield perennial income.The branch has conducted advance oriented programs with the help of various Societies to create awareness among the public about the availability of various credit facilities. These meetings are attended by Agriculture officers, Veterinary doctors and Panchayath officials also. They aim at providing information on the subsidies available from governments, RBI and other boards. These programs result in making customers willing to start new ventures by availing the subsidy.The branch is also ensuring the availability of credit to agriculture and allied activities under available schemes including advance against securities such as gold. The branch is looking forward to induce the habit of savings in the villagers and enable them to start new ventures and ensure meaningful financial inclusion of the village.
- National Bank for Agriculture and Rural Development (NABARD) encourages banks to promote Farmers' Clubs in rural areas under the Farmers' Club Programme, earlier known as "Vikas Volunteer Vahini (VVV) Programme". Farmers' Clubs are grassroot level informal forums of farmers. Such Clubs are organised by our rural and semi-urban branches of banks with the support and financial assistance of NABARD for the benefit of the village farming community/rural people. The Grama Jeevan branch has formed a farmers club which includes farmers from the village who are engaged in dairy farming, poultry farming, vegetable farming, rubber growing etc.
National Bank for Agriculture and Rural Development (NABARD) encourages banks to promote Farmers' Clubs in rural areas under the Farmers' Club Programme, earlier known as "Vikas Volunteer Vahini (VVV) Programme". Farmers' Clubs are grassroot level informal forums of farmers. Such Clubs are organised by our rural and semi-urban branches of banks with the support and financial assistance of NABARD for the benefit of the village farming community/rural people. The Grama Jeevan branch has formed a farmers club which includes farmers from the village who are engaged in dairy farming, poultry farming, vegetable farming, rubber growing etc.
We have engaged CSC e- Governance Services India Limited (CSC), a special purpose vehicle formed by the central government under the national e-Governance plan as the National Business Correspondent (BC) in Sub Service Areas (SSAs) allotted to the bank. CSC has entered into a back to back arrangement with Service Centre Agencies (SCA) appointed by the State Government designated agencies (SDA) in each state. The common service centres established across the country are manned by Village Level Entrepreneurs (VLEs). The VLEs function as the last mile BCs; aka Bank Mitras of the bank.
In Kerala, these common service centres are known by the name Akshaya, a project under the Kerala Government IT Mission. Aadhaar enabled branchless banking services under the Information Communication technology (ICT) model, has been implemented by Federal Bank through these Akshaya centres in March 2014 in 164 sub service areas in Kerala. This is with a mission to provide hassle free door step banking services for every 2000 households.
Click here for the details of Bank Mitras of Federal Bank.