If you are not satisfied with our services including outsourced services and would like to submit a complaint, please follow the procedure below.
Call our 24 hour customer care on
Contact your Branch or submit your
Submit your complaint using the Customer Grievance form
For grievances related to Credit Cards, you can write to: email@example.com or submit your credit card related complaint online through Credit Card Online Portal
For Complaints related to Credit Cards mis-selling or harassment from recovery agents related to Credit cards please write to firstname.lastname@example.org or call at 0484–6754111.
If you are not happy with the resolution, please contact Zonal Nodal Officer
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer:
Ms. Shalini Warrier
CEO's Secretariat, The Federal Bank Ltd.
If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.