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Are you not satisfied with our services / products ?
At Federal Bank, we endeavor to render the top class products and services to make sure that our customers can expect the very best in Industry. However at times, even after the best of efforts things can go wrong. Obviously you are here because something has. We express our sincere regret, if our service or products are not up to the expectations. Please tell us about it and we will do our very best to redress the same.
Call our 24 hour customer care on 1800-425-1199 / 1800-420-1199
(OR)
Contact your Branch or submit your complaint online.
(OR)
Submit your complaint using the Customer Grievance form
If you think that your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please Write to:
Ms. Shalini Warrier, Chief Operating Officer, CEO's Secretariat
Federal Bank Limited,Federal Towers, Bank Junction,Aluva, Kerala -683 101
E-mail: support@federalbank.co.in
Fax: 91 484 2626366
After exhausting all the above machinery/ channels, if you are not satisfied, you may write to:
The Managing Director & CEO,The Federal Bank Ltd.,Corporate Office,
Federal Towers, Aluva, Kerala, India – 683 101
If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Banking Ombudsman only if the complaint is not resolved at the Bank level within a month.
For the salient features of the Banking Ombudsman Scheme 2006 and addresses of the Banking Ombudsman Offices please see the link given below.
| Banking Ombudsman scheme 2006(Amended as on July 14,2017) | (748091) KB |  |
| Complaint Form | (150354) KB | |
| List of Zonal Nodal Officers for Grievance Redressal | (48026) KB | |
| Banking Ombudsman - Address details and Area of Operation as on 29/10/2019 | (134211) KB | |
