Are you not satisfied with our services / products ?

At Federal Bank, we endeavor to render the top class products and services to make sure that our customers can expect the very best in Industry. However at times, even after the best of efforts things can go wrong. Obviously you are here because something has. We express our sincere regret, if our service or products are not up to the expectations. Please tell us about it and we will do our very best to redress the same.

Are you not satisfied?

If you are not satisfied with our services including outsourced services, please write to our Grievance Redressal Team at:

 or submit your credit card related complaint online through Credit Card Online Portal
img-fluid

Block/ Report transactions not done by you

You can block or report the transactions not done by you through Contact Centre, FedMobile, FedNet, Self Service or Branch.

Know More

COVID-19 Related Stress-Grievance Redressal

In case of grievances related to Covid19 related stress, Scheme for Grant of Ex-gratia Payment or COVID-19 relief package, please write to our Grievance Redressal Team at:

OR

Submit your grievance online at Covid Related Stress-Grievance Redressal Portal.

    How to get help with your Issue

  1. Call our 24 hour customer care on
    1800-425-1199 / 1800-420-1199

    (OR)

    Contact your Branch or submit your
    complaint online.

    (OR)

    Submit your complaint using the Customer Grievance form

  2. If you are still not happy with the resolution, please contact Zonal Nodal Officer

  3. If you think that your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please write to our key functionaries, listed below.

  4. If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Banking Ombudsman only if the complaint is not resolved at the Bank level within a month.

    For the salient features of the Banking Ombudsman Scheme 2006 and addresses of the Banking Ombudsman Offices please see the link given below.

Key Functionaries for Grievance Redressal

Ms. Shalini Warrier

Executive Director

CEO's Secretariat, The Federal Bank Ltd.
Federal Towers, Aluva, Kerala.
Fax:0484-2626366

Get in Touch

Shri. Shyam Srinivasan

MD & CEO

The Federal Bank Ltd.
Corporate Office, Aluva, Kerala.
Fax: 0484-2622672

Get in Touch

Forms and Downloads

Integrated Ombudsman Scheme,2021 along with salient features
(Amended as on July 14,2017)
Complaint Form
List of Zonal Nodal Officers for Grievance Redressal
FAQs - Ombudsman under NPS ana APY
(Operation as on 05/03/2020)