If you are not satisfied with our services including outsourced services and would like to submit a complaint, please follow the procedure below.
Step 1Call our 24 hour customer care on Email: contact@federalbank.co.in (OR) Contact your Branch or submit your (OR) Submit your complaint using the Customer Grievance form |
For customers abroad, you can write to: nrisupport@federalbank.co.in For grievances related to Credit Cards, you can write to: creditcards@federalbank.co.in or submit your credit card related complaint online through Credit Card Online Portal For Complaints related to Credit Cards mis-selling or harassment from recovery agents related to Credit cards please write to ccsalessupport@federalbank.co.in or call at 0484–6754111. |
Step 2If you are not happy with the resolution, please contact Zonal Nodal Officer |
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Step 3If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer:
Ms. Shalini Warrier Executive Director and Principal Nodal Officer CEO's Secretariat, The Federal Bank Ltd.
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Step 4If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
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