Customer Complaints

Customer Complaints

Customer Complaints

If you are not satisfied with our services including outsourced services and would like to submit a complaint, please follow the procedure below. 

For reporting/blocking unauthorized transactions, please click here.


Step 1

Call our 24 hour customer care on
1800-425-1199 / 1800-420-1199



Contact your Branch.


Submit your complaint using the Customer Grievance form


For customers abroad, you can write to:

For grievances related to Credit Cards, you can write to:

For Complaints related to Credit Cards mis-selling or harassment from recovery agents related to Credit cards please write to  or call at 0484–6754111


For SGB related queries, kindly contact 1800-425-1199.

Escalation Matrix for SGB

The investor may approach Reserve Bank of India at if the reply is not received from the RO within a period of one month of lodging the complaint or the investor is not satisfied with the response of the RO.


Step 2

If you are not happy with the resolution, please contact Zonal Nodal Officer


Step 3

If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer:


Ms. Shalini Warrier

Executive Director and Principal Nodal Officer

CEO's Secretariat, The Federal Bank Ltd.
Federal Towers, Aluva, Kerala.

 Tel: 0484-2626366



Step 4

If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.

Click Here