Customer Complaints
Customer Complaints
If you are not satisfied with our services including outsourced services and would like to submit a complaint, please follow the procedure below.
Step 1Call our 24 hour customer care on Email: contact@federalbank.co.in (OR) Contact your Branch. (OR) Submit your complaint using the Customer Grievance form |
For customers abroad, you can write to: nrisupport@federalbank.co.in For grievances related to Credit Cards, you can write to: creditcards@federalbank.co.in. For Complaints related to Credit Cards mis-selling or harassment from recovery agents related to Credit cards please write to ccsalessupport@federalbank.co.in or call at 0484–6754111.
For SGB related queries, kindly contact 1800-425-1199. The investor may approach Reserve Bank of India at sgb@rbi.org.in if the reply is not received from the RO within a period of one month of lodging the complaint or the investor is not satisfied with the response of the RO.
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Step 2If you are not happy with the resolution, please contact Zonal Nodal Officer |
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Step 3If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer:
Ms. Shalini Warrier Executive Director and Principal Nodal Officer CEO's Secretariat, The Federal Bank Ltd.
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Step 4If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
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