Customer Complaints - Credit Cards
Customer Complaints
ORGANIC CREDIT CARDS
Step 1Call our 24 hour customer care on (OR) Contact your Branch. (OR) Customer can submit complaint using the Customer Grievance form |
Step 2If you are not happy with the resolution, please contact Nodal Officer. Nikhil A |
Step 3If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer: Minimole Liz Thomas |
Step 4If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below. (https://cms.rbi.org.in/)
OR Write to CRPC in the below address: Reserve Bank of India, 4th floor, |
SCAPIA FEDERAL CREDIT CARDS
Step 1Call our 24 hour customer care on
(OR) Customer can submit complaint using the Customer Grievance form |
Step 2If you are not happy with the resolution, please contact Nodal Officer. Nikhil A |
Step 3If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to our Principal Nodal Officer: Minimole Liz Thomas |
Step 4If you are still not satisfied with the resolution of your complaint you can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below. OR Write to CRPC in the below address: Reserve Bank of India, 4th floor, |
