Frequently Asked Questions - Enhanced Card Control
How can I enable/disable my Domestic & International transactions?
Login to Fedmobile>Credit Card>Manage Card>Manage your Card > Enable/ Disable just by tapping on the button for your Domestic and International transactions.
I have received my Federal Bank Credit Card, will I need to enable online, contactless and International transaction on my card for using credit card for these transactions?
Yes, due to security reasons, this facility is disabled at the time of card issuance.
How do I manage my Credit card limits for online, Contactless and International transaction?
Please follow the path: Fedmobile>Credit Card>Manage Card>Manage Transaction Limits> move the slider to set the limit within the overall card limit > Click on Apply Changes and confirm Yes on the pop up that appears.
Where can I access the RBI circular on this topic?
You may alternatively refer below circular on RBI website: RBI/2019-20/142 DPSS.CO.PD No.1343/02.14.003/2019-20- Enhancing Security of Card Transactions.
Will I receive an SMS for transactions declined due to Online/ Contactless/International transaction functionality not enabled?
Why is my Online/Contactless/International usage feature disabled?
In line with RBI circular, RBI/2019-20/142 DPSS.CO.PD No.1343/02.14.003/2019-20 dated 15th January 2020 on enhancing security of card transactions, all credit cards that have not been used for online/ contactless/ international usage are to be disabled for the respective usage service, as a security measure.
Also, all new cards or existing cards renewed or reissued or upgraded or replaced would have their online/ contactless/ international usage service disabled.
Can I use my credit card without enabling online/ contactless/ international usage facility?
Yes, you can still use your credit card for shopping at stores/ ATMs/ Domestic online shopping. Sample scenarios are given below:
- Online Usage Disabled
You can continue using your Card for purchases at stores near you & ATMs.
- Contactless Usage Disabled
You can continue using your Card at online stores, ATMs & for purchases at stores in contact (swipe/dip and pin) mode, i.e authenticating the transaction by entering the 4-digit PIN.
- International Usage Disabled
You can continue using your Card at Domestic online sites, ATMs & for purchases at stores near you.
How long does it take to enable Online/Contactless/International usage feature?
These features will be enabled instantly.
What would be the charges for enabling/ disabling this facility?
This facility is free of cost.
How many times can I Enable/Disable Online/Contactless/International usage?
You may enable/disable online/contactless/international usage feature as many times as you wish.
I recently got my new credit card, but my new card is not working at Online sites; I am not able to do Contactless/Tap to Pay transactions; My new card is not working at International stores/ International online sites. What should I do?
If you got a new card or got your existing card renewed or reissued or upgraded recently, then your Online/ Contactless/ International usage service would be disabled by default. However, you can enable this instantly by using Fedmobile.