Digital Banking Unit (DBU)

Federal Bank’s Digital Banking Unit (DBU) is part of a nationwide initiative launched by the Government of India and RBI to promote digital financial inclusion and enhance access to banking services across the country. DBUs are brick-and-mortar outlets equipped with advanced digital infrastructure, designed to deliver a wide range of banking services in a paperless, secure, and cost-effective environment.

DBUs represent a next-gen banking model, combining physical presence with digital convenience. They reduce dependency on traditional branches, optimize operational costs, and empower customers with secure, real-time banking solutions. This initiative aligns with Federal Bank’s vision of “Digital at the Fore, Human at the Core”, ensuring technology-driven banking with personalized service.

Purpose

The primary objective of DBUs is to ensure that the benefits of digital banking reach every corner of India, including semi-urban and rural areas. They aim to:

• Provide 24x7 access to banking services in self-service and assisted modes.
• Promote digital financial literacy and cyber security awareness.
• Support financial inclusion by bridging the gap between traditional banking and digital platforms.