What is "ASBA"?
ASBA means "Application Supported by Blocked Amount". ASBA is an application containing an authorization to block the application money in the bank account, for subscribing to an issue. If an investor is applying through ASBA, his application money shall be debited from the bank account only if his/her application is selected for allotment after the basis of allotment is finalized.
Who can apply through ASBA facility?
SEBI has been specifying the investors who can apply through ASBA. In public issues w.e.f. January 1, 2010 all the investors other than Qualified Institutional Buyers (QIBs) can apply through ASBA. In rights issues, all shareholders of the company as on record date are permitted to use ASBA for making applications provided he/she/it: a. is holding shares in dematerialized form and has applied for entitlements or additional shares in the issue in dematerialised form; b. has not renounced its entitlements in full or in part; c. is not a renouncee; d. who is applying through blocking of funds in a bank account with the Self Certified Syndicate Bank.
What advantage an investor has in applying through ASBA vis a vis applying through an application with a cheque?
Applying through ASBA facility has the following advantages:
(i) The investor need not pay the application money by cheque rather the investor submits ASBA which accompanies an authorization to block the bank account to the extent of the application money.
(ii) The investor does not have to bother about refunds, as in ASBA only that much money to the extent required for allotment of securities, is taken from the bank account when his application is selected for allotment after the basis of allotment is finalized.
(iii) The investor continues to earn interest on the application money as the same remains in the bank account, which is not the case in other modes of payment.
(iv) The application form is simpler.
(v) The investor deals with the known intermediary i.e. its his own bank.
Is it mandatory for investors eligible for ASBA, to apply through ASBA only?
No, it is not mandatory. An investor, who is eligible for ASBA, has the option of making application through ASBA or through the existing facility of applying with cheque.
Can I make application through ASBA facility in all issues?
Yes, you can make application through ASBA facility in all the issues i.e public and rights.
Where should I submit my Application Supported by Blocked Amount (ASBA)? How shall I know which bank and which branch of that bank is the designated branch for accepting ASBA applications?
List of Self Certified Syndicate Banks (SCSBs) and their designed branches i.e. branches where ASBA application form can be submitted, is available on the websites of BSE (www.bseindia.com) and NSE (www.nseindia.com) and on the website of SEBI (www.sebi.gov.in). The list of SCSB would also be given in the ASBA application form.
What is Self certified Syndicate Bank (SCSB)?
SCSB is a bank which is recognized as a bank capable of providing ASBA services to its customers. Names of such banks would appear in the list available on the website of SEBI. [Also see answer to question (6)]
Can I submit ASBA in any of the banks specified in the list of SCSBs?
No, ASBA can be submitted to the SCSB with which the investor is holding the bank account.
How many applications can be made from a bank account?
Five (5) applications can be made from a bank account per issue.
Am I required to submit ASBA only physically?
No, you can either fill up the physical ASBA form available with SCSB and submit the same to the SCSB or apply electronically through the internet banking facility (if provided by your SCSB).
Can I use the existing application form for public issues for applying through ASBA?
Investor is requested to check the form carefully. In case of public issue, the application form for ASBA will be different from the existing application form for public issues. The application forms will be available with designated branches of SCSB. In case of rights issue, there will not be a separate form for ASBA. The investor has to apply by selecting ASBA option in Part A of the Composite Application Form.
Can I withdraw my ASBA bids? If yes, how?
Yes, you can withdraw ASBA bids. During the bidding period you can approach the same bank to which you had submitted the ASBA and request for withdrawal through a duly signed letter citing your application number, TRS number, if any. After the bid closure period, you may send your withdrawal request to the Registrars, who will cancel your bid and instruct SCSB to unblock the application money in the bank account after the finalization of the basis of allotment
Whom should I approach if I find that I had given all correct details in the ASBA form, but application has been rejected stating wrong data?
You have to approach the concerned SCSB for any complaints regarding your ASBA applications. SCSB is required to give reply within 15 days. In case, you are not satisfied, you may write to SEBI thereafter at the following address: Investor Grievance Cell, Office of Investor Assistance and Education, Securities and Exchange Board of India Plot No.C4-A,'G' Block, Bandra Kurla Complex, Bandra(East), Mumbai: 400051 Tel: +91-22-26449000 / 40459000 Fax: +91-22-26449016-20 / 40459016-20
Whether my bank account will be blocked or only the amount to the extent of application money is blocked?
No. the entire bank account will not be blocked. Only the amount to the extent of application money authorized in the ASBA will be blocked in the bank account. The balance money, if any, in the account can still be used for other purposes.
If I withdraw my bid made through ASBA, will the bank account be unblocked immediately?
If the withdrawal is made during the bidding period, the SCSB deletes the bid and unblocks the application money in the bank account. If the withdrawal is made after the bid closure date, the SCSB will unblock the application money only after getting appropriate instruction from the Registrar, which is after the finalization of basis of allotment in the issue.
Do I necessarily need to have a DP account with the SCSB where I intend to submit the ASBA application?
No. Investors need not necessarily have their DP account with the SCSB, where they are submitting the ASBA form.
Can I submit my ASBA to a broker as is being done in the present issue process applying through cheque?
You are required to submit ASBA to the SCSBs only.
Can I apply in an issue through "ASBA" facility and through "normal existing system of payment through cheque" in an issue?
No. An investor can apply either through ASBA or through existing system of payment through cheque. If an applicant applies through both ASBA as well as non ASBA, then both the applications having the same PAN will be treated as multiple applications and hence rejected.
Are the bids submitted through ASBA and uploaded in the electronic bidding system of the stock exchange, in case of public issue through book building, reflect in the demand graphs displayed in the website of stock exchanges?
Yes. The bids received through ASBA mode will also be reflected in the demand graphs displayed in the website of stock exchanges
Who is responsible for errors in the data uploaded in the electronic bidding system in case of public issue?
In case there is an error in the data furnished in the application form submitted by investor, the investor shall be responsible. In case there is an error by SCSB in entering the data in the electronic bidding system of the stock exchanges, the SCSB shall be responsible.
Will I get the acknowledgement of receipt for applications submitted through ASBA from the SCSB?
Yes. The SCSB shall give a counterfoil as an acknowledgement at the time of submission of ASBA and also the order number, generated at the time of uploading the application details, if sought by the investors in case of need.
Will there be any different treatment in allotment for ASBA and Non –ASBA forms?
No. ASBA forms will be treated similar to the non-ASBA forms while finalizing the basis of allotment.
What happens when the issue fails/is withdrawn?
In case the issue fails/withdrawn the SCSB shall unblock the application money from the bank accounts upon receiving instructions from the Registrar.
In case of any complaints regarding ASBA application whom can I approach?
In case of any complaints the investor shall approach the bank, where the application form was submitted or the Registrars to the issue.
What is Contact Centre?
Contact Centre is a single window where customers and prospective customers can call and get information about accounts, products and services of Our Bank round the clock.
How can the customer get in touch with the contact centre?
The customer can call the number 1800 425 1199 from anywhere in India to get the information.
Are there any charges for calling the number 1800 425 1199 or 1800 420 1199 ?
No. The calls to this numbers are free of charge from any land line or mobile in India.
Is it possible for the customer from abroad to contact Bank's contact centre?
Yes .Customer from abroad can access the Contact Centre on 0484 -2360994. Presently this number is not toll free.
Some customers have complained that while calling the number 1800-425- 1199, they are unable to proceed further since the key presses are not recognized by our IVR system. Why is it happening?
There are two dialling modes in the phone, pulse and tone. While dialling to contact centre, the phone should be in the tone dialling mode. Else the customer has to press the à key before dialling to the number
What is 24x7 phone banking?
- account balance
- last five transactions,
- cheque status, deposit &
- loan account details etc. using the phone banking services.
Is 24x7 phone banking available to all customers?
Yes. It is available to all customers. However the customer should register for the phone banking services.
How can the customer register for the Phone banking services?
Does the customer need to have the above set of information whenever he makes a call to 1800 425 1199?
No. The customer need to register only once. Once registered, for any of the phone banking services, the customer need to have only the TPIN and customer ID. To speak to a customer care executive, the customer may require details as mentioned in answer to question 8
What is TPIN?
Similar to any other channel like ATM, FedNet etc, phone banking also has got a PIN called TPIN, which will be used to authenticate the customer. Tele-banking PIN is required to access Phone Banking services like balance inquiry, last 5 transactions etc. This PIN is of length 4 digits
Is it possible to talk to a customer care executive?
Yes. During the call (when in IVR), the customer can choose to talk to the customer care executive by pressing "9"
What are the advantages for the branches with the implementation of Phone banking facility?
A large number of customers call the branch to know account balances, cheque status etc. Branches can educate the customers about the phone banking facility and ask them to call 1800-425- 1199 when needed. This will reduce the work load at branches and these calls are free of charges to the caller. Also Phone Banking is a secured mode through which a customer can get the information of his account, while for a telephone call to the branch, it is difficult to identify the customer unless and other wise the voice is known to the officer.
What are the services offered from our Contact Centre by the executive?
- Account Balance
- Cheque status inquiry
- Transaction details
- Information regarding service charges, interest rates, Branch/ATM locations
- Soft Token generartion for FedNet
- Verification upon registation of ATM cards for online transactions
- Trouble shooting of FedNet & Mobile banking related queries
- Phone Banking Registration
- General queries on Federal Bank product & services
- Handling of customer complaints/suggestions
- Unlocking of FedNet accounts
- Accepting request for re-issue of FedNet passwords
- ATM card status
Can branches make calls to the Contact Centre?
Branches are not supposed to make any calls to the contact centre. However branches may advice the customers to make calls to the Contact Centre for the services mentioned in answer to question 14. Branches should not give an impression to the customers that Contact Centre will be able to solve issues, which the branch is unable to solve, like reversal of service charges, permitting concessions etc.
What are the services that are going to be launched in the near future?
- Fund transfer between own accounts
- Fund transfer to third party accounts
- Cheque Book Acknowledgement
- Cheque Book Request
What are the different service available through phone banking?
The different services offered through phone banking are Account Balance Inquiry, Mini Statement, Cheque Status Inquiry, Fund Transfer, Cheque Book request & Cheque Book Acknowledgement.
What are the different fund transfers supported through phone banking?
Through this channel you can transfer funds to your own linked account or to any other Federal bank account. This is possible upon successful registration of the payee. ( For registration customer has to approach respective branch)
Is it possible to transfer money to other bank account through phone banking?
No, as of now we are supporting fund transfer to your own linked account & other Federal Bank accounts
Is there any limit for transferring the money through phone banking?
The daily limit fixed through this channel is Rs 10000/-. This is bifurcated as Rs 5000/- each for self & third party.
How do I get a FeDelight card?
Initially FeDelight would be available at our select branches, you just need to walk in to one of our select branches, and walk out with a fully loaded FeDelight card.
Do I need to have a Federal Bank account to purchase the FeDelight card?
No, you can purchase a FeDelight card without holding an account with us.
What are the documents to be submitted in order to purchase a FeDelight card?
If you are an existing Federal Bank account holder, then you just need to submit, the FeDelight application form. In case you do not have a Federal Bank account, then along with the application form, you need to submit copy of any one of the following 1) passport 2) voter's id 3) driving license OR any other valid document with photo issued by a government authority confirming your identity and address.
How do I check the balance on my FeDelight gift card?
You can check your balance and transaction details through our website using the link www.federalbank.co.in/giftcard, details of which will be provided in the welcome kit.
What is a welcome kit?
It is an elegantly designed envelope containing the card, a PIN (personal identification number) along with a welcome letter with instructions on how to use the card securely. PIN is used for checking your card balances and transactions details online, and for obtaining your mastercard secure code for making purchases online.
How is the FeDelight card used while making online purchases?
Is there any limit to the amount that can be loaded on the FeDelight card?
FeDelight card can be loaded with any amount in multiples of Rs 50, starting from Rs 500 going on up to Rs 50000.
Can the FeDelight card be reloaded?
As per RBI guidelines, you can neither reload your FeDelight card, nor transfer the balance from one card to another.
How can I ensure the safety of the FeDelight gift card against its unauthorized use?
If the purchaser is intending to use the card himself then on receipt of the card, he should sign on the reverse of the card, if the purchaser of the card is gifting it to someone else, then the beneficiary needs to sign on the reverse of the card, to prevent its unauthorized use.
On expiry of my FeDelight card if some amount remains unutilized in my card, Will I get the refund for the same?
Yes, in this case you (PURCHASER) simply need to handover the card to Federal Bank branch from where it was purchased along with a refund application. An available amount above Rs 100/- (Rupees one hundred only) at the time of expiry of the Card shall be refunded to you after deducting the Bank's cancelation charges, provided a claim for such refund is submitted to the Bank not later than 1 (one) month from the expiry of the Card.
Whom should I contact for help incase I lose my FeDelight card?
In case you lose your FeDelight card, immediately report the same to our 24 x 7 phone banking centre, at 1800 425 1199 or 1800 420 1199. The lost card will be hot listed and the available amount less charges would be paid to the original card purchaser.
Can I use my FeDelight card to withdraw cash from ATM's?
No, FeDelight card cannot be used to withdraw cash from ATM's and can be used only in India.
Is there any specific time frame within which I need to use my FeDelight Card?
Yes. There is a validity period for the FeDelight Card which is marked on the face of the card, you need to utilize your card balances before its expiry.
Can I cancel the FeDelight card if needed?
Yes, you ((PURCHASER) can cancel the FeDelight card from the branch from where it was purchased , if the balance amount is greater than Rs.500/- by paying the cancellation charges and the balance amount can be loaded into a new card.
Are there any fees associated with FeDelight Cards ?
Yes. The fees associated with FeDelight Cards are given below(excluding Service Tax): Joining Fee at the time of issuing the card- Rs.50, Cancellation / Refund Fee- Rs.100 and Transaction Dispute Processing Fee- Rs.50.
How many days it will take to open the a/c?
Federal bank's a/c opening happens centrally. Branch will send your request to HO-CPC. Normally it will take 3 to 4 days to open the a/c.
What is a user Id?
User Id is an Identification name which enables the Internet Banking system to recognize you as a FedNet customer and enable FedNet operation over the Internet. It will be unique in the sense that no two or more customers will have the same user Id. FedNet therefore requires you to suggest three alternative names as user Id in the application form, one of which will be selected based on the order of your preference, if it has not been already allotted to anybody else. Should all three be found already allotted, a fresh user Id will be set for you.
What types of accounts are included in FedNet?
FedNet is presently designed to include Savings Bank, Current Account, Term Deposits and Overdraft/Cash Credit accounts. Other accounts will be added to the list shortly.
Can Resident accounts be maintained by NRIs and linked to FedNet along with Non-Resident accounts?
No. Non-Residents are not permitted to maintain resident accounts. Resident accounts maintained by persons before becoming Non-residents shall be converted to Non-Resident Ordinary account (NRO). Once it is converted to NRO accounts, such accounts can be linked to FedNet along with other accounts of the NRIs.
Will FedNet display all my existing or future accounts automatically once I register in FedNet?
No. Normally accounts specifically requested in FedNet application or otherwise added later only will be available in FedNet. All eligible accounts can be included in FedNet if requested by the account holder. In other words, the account holder has to decide and inform the Bank whether to include or not all accounts in FedNet.
In what way is FedNet different from Telephone Banking?
- FedNet is Internet Banking and all the account details can be accessed and transactions can be done through FedNet.
- FedNet allows you to view the transactions on screen at your leisure.
- FedNet lets you save, copy and print statements of account.
- Transfer to third party accounts is possible in FedNet.
I maintain my account with a reputed bank and I get computer print outs of my account at any time and they have ATM facility also. Why should I avail FedNet facility?
- When you bank through FedNet you are doing so in the convenience of your home or office, anywhere in the world. You do not have to go to a branch or an ATM.
- FedNet provides you facility for utility payments, which is not available in ATMs.
- Again, transfer to third party accounts is possible in FedNet.
- With FedNet you can get statements up to 6 months. You can also sort and view/print/save them according to your preferences.
- FedNet allows you to order Cheque Book/Demand Draft/Deposit Opening & Renewal/Revoke Stop Payment requests. Drafts can even be mailed directly by us at your request to third parties.
- FedNet enables you to do online shopping and payment over the Internet. You can also order gift items over the Internet.
- FedNet enables you to view all your accounts across branches at different geographical locations on a single screen and transact on them.
- Archives of your transactions are available online enabling to monitor activity on your account.
What is NEFT?
NEFT means National Electronic Fund Transfer. It is a nationwide fund transfer system for transferring funds from any branch of a bank to any other bank's branch.
How the NEFT transactions happen?
NEFT uses a centralized accounting system, i.e. the instruction to transfer funds is executed at a single point at Mumbai debiting the account of the bank which sends the money and crediting the bank which receives it.
How much time will it take for an NEFT transaction?
Depending on the time of settlement, the beneficiary will get the credit on the same day or on the next day of the transaction.
What is the difference between NEFT and RTGS?
NEFT is an operation where settlement takes place at a particular point of time in a batch. i.e., all transactions that are initiated after the settlement time should wait for the next batch settlement time for processing. Whereas in an RTGS, the settlement takes place in the real time business hours.
What is an IFSC code?
IFSC means Indian Financial System Code. It is a 11digit alpha numeric code with the first 4 characters representing the bank code and the fifth being the control character and the rest of the 6 characters are reserved for the branch code.
Is it necessary that both the beneficiary and the originator of the NEFT transactions should have a bank account?
NEFT being a fund transfer process, can be processed only with two accounts. So, definitely both parties should have a bank account.
Will it be possible to make foreign remittance through NEFT?
What are the vital details required to carry out an NEFT transaction?
Amount, debit account number, beneficiary details, beneficiary account number, name of the beneficiary bank and IFSC code of the beneficiary branch.
Will I be able to transfer funds to anywhere in the country?
No. Funds can be transferred only to the NEFT enabled branches of Banks.
From where will I get details of the NEFT enabled branches of a bank?
A list of all the branches of a bank of a particular city that are NEFT enabled will be displayed when you select Get Branch in the 'Make a Payment' screen. And if you want to get the complete details of all the NEFT enabled branches of all the banks in the country, click on www.rbi.org.in/scripts/neft.aspx
Will I be able to stop an NEFT payment as in the case of a stop payment of cheque?
Only for a scheduled payment mode, you have the facility to stop the payment.
Will I be able to track my transaction?
Yes, you can track your payments using the screens, Pending Payments and Payments made.
How will I get my password?
Once we receive your application, we will process it and our computer will generate the temporary password for you. You will receive the user id and temporary password by courier/post in a secured PIN mailer. You have to change your password at the first visit itself for accessing FedNet.
Will anybody in the bank know my password?
With our stringent security system, no one in the bank or outside except you will know the password.
If I doubt somebody knows my password, what course of action must I take?
You must immediately change your password. When you change your password, please remember to avoid re-using any previous passwords.
If I forget my password what should I do?
Please contact FedNet Division immediately for assistance. Your current password will be deactivated and a new password will be issued to you.
I have more than one account with the bank at different branches. Can I keep one FedNet account for all the accounts?
Yes. You can get all your accounts at any branch of the bank in one FedNet account.
I have more than one account in the same branch with the bank. Can I keep separate FedNet account with separate password for the accounts?
Yes, by registering the account separately under another User Id.
How often must I change my password?
Since there is no restriction on the number of times you can change your password, it is up to you to decide when to change the password. We suggest that you must change your password as frequently as possible or whenever you feel that the password has been compromised. However, if you do not change your passwords at least once in 180 days, in the interest of maintaining security, the system will prompt you to change your passwords at the expiry of 180th day. In this case you will be permitted access to your account only after changing the password.
Why should I change my password when I access FedNet for the first time?
This is made mandatory for security reasons. Moreover this gives you an option to select a password of your own choice that you will be comfortable with.
Can I get access to my accounts through FedNet immediately on receipt of password?
Upon receipt of your acknowledgement of having received User id and password and once we are satisfied that the password has been safely delivered to you, we will activate your account for which communication will be sent to you through e-mail. After getting the communication, you can access FedNet.
How will the bank know that somebody else has not received the password?
The User ID and temporary password generated by computer is sent in a high security PIN mailer directly addressed to you. We are crosschecking your signature on the acknowledgement with the specimen signature available with us.
Can I authorize someone else to receive the password on my behalf?
No. For security reasons we do not recommend third party authorization.
I am always on the move. Can you deliver the password to my nearest Federal Bank branch?
Yes - on your specific written request. The branch will keep it safe for you and you can collect your password at your convenience during office hours.
How to register for FedNet?
If the customer is already maintaining an account with us, he can register for FedNet as online or offline.
For online FedNet registration, please visit the website and click on the Online FedNet registration link provided in the home page.
For offline registration, you need to submit an application form for FedNet at your branch. The application form can be obtained from branch or can be downloaded from our website. Duly filled application shall be submitted at branch where the customer is having account.
If the customer is not maintaining an account with us, then he needs to take the print out of the Account Opening Form which is available in our website. Submit the duly filled form to the branch where he would like to open the account.
Who is eligible for FedNet Banking facility?
All Federal Bank account holders can access their account through FedNet.
Is FedNet facility extended to all branches of Federal Bank?
What do you mean that the transactions are "Real-Time online"?
We have designed the FedNet Banking service in such a way that it takes your requests and acts on them immediately. All transactions are done automatically by the system.
Is there any charge for this service?
No. Currently, we offer FedNet free with all accounts. However, all minimum balance/deposit amount requirements of the relevant accounts will need to be honoured.
Can the customer have all his deposit accounts FedNet enabled under a single User Id?
Yes, all the accounts irrespective of the branch can be linked under a single user Id thus enabling customers to view all these accounts and do transactions on them over the Internet
What is to be done if the customer has accounts in different branches of Federal Bank?
No problem at all. The customer can have them all enabled under one user Id and view and do transactions in the account through a single screen.
How will I know that my transaction has been completed?
How about Loan accounts ?
Loan accounts can also be FedNet enabled thus enabling to view these accounts along with other deposit accounts.
Can Corporates avail FedNet facility?
Yes.Companies/Partnership Firms/Trusts etc can avail FedNet facility. However, access to account/s will be permitted only to one authorised signatory.
What kind of hardware and software are recommended for using FedNet Banking more efficiently?
Can FedNet be enabled with account view facility only without enabling transactions in the account through FedNet?
Yes, if the account holder specifically requests us to do so.
What is the best screen resolution recommended for FedNet?
While it is not mandatory, FedNet screens are best when viewed with 1024 x 768 pixels screen resolution.
If the customer is using Netscape navigator, can he access FedNet?
Yes. He can use any browser, which support 128-bit encryption. FedNet is best viewed in Internet Explorer 5.0 and above.
If the customer is using Internet Explorer version below 5.0, can he Access FedNet ?
No.Internet Explorer 5.0 and above is needed to access accounts through FedNet. If he use any other browser, it should support 128 bit encryption.
Is there any charge at the time of FedNet registration?
There are no charges for availing FedNet facility.
How soon can the processes of enabling FedNet operations completed?
On receipt of the FedNet application, FedNet Division will send a PIN -mailer containing user Id and passwords. Accounts will be enabled as soon as the tear off acknowledgement slip is received back duly signed. This is required as a security feature to ensure that the passwords have not been intercepted in transit and that only the customer has received the passwords.
What does the PIN mailer contain?
There are two parts in the PIN mailer. One part contains the User Id and two sets of passwords- the first password to access the account and the other password for transaction as a second level of security that will be required when any transactions are done on the account through FedNet. The second part is the PIN acknowledgement portion which should be sent back by the account holder duly signed to the address printed overleaf.
Is e-mail address compulsory in the application?
Though it is not compulsory to give e-mail address in the FedNet application, it is very much desirable, as all future correspondence/intimation will be addressed to the FedNet subscribers to their e-mail address only. Moreover it is very fast and economical too. The customer will also receive certain e-mail notifications as a security feature and as such it is highly desirable to have the email address.
Will the account be charged for transactions effected through FedNet?
Currently transfer of funds through FedNet from SB accounts is free of charge for beneficiaries maintaining accounts with Federal Bank branches irrespective of whether the transfer is to own account or third party account and whether it is to an account at the same branch or a different branch. However purchase of demand draft and such other transactions, which are normally chargeable, are subject to such normal charges if not exempted specifically. In the case of Current Accounts/OD/CC, transfer of funds will be charged.
Should the customer keep any minimum balance in his/her account/s to avail this facility?
There is no stipulated separate minimum balance for maintaining FedNet accounts.
What will happen if the customer does not use FedNet for a long time after enabling this facility?
FedNet will deny access to the accounts through Internet unless the account is accessed at least once in 90 days. This is an in-built security measure to take care of unattended accounts in Internet. However, the FedNet account can be re enabled on taking up the matter with Relationship Manager at FedNet Division.
What is RTGS?
RTGS means Real Time Gross Settlement.This funds transfer system works by transferring money from one bank to another on a 'real time' and on 'gross' basis. Being the fastest mode of money transfer facility through the banking channel at present, all transactions done via RTGS are settled at once when they are processed
How much time will it take for an RTGS transaction?
Usually,the beneficiary bank branches will receive the funds in real time at once the funds are transferred from the remitting bank. The normal time schedule given by RBI to the beneficiary bank is within two hours once the fund transfer message is received. However, the beneficiary will get the amount only when the beneficiary bank credits the amount to his/her account
Is it necessary that both the beneficiary and the originator of the RTGS transactions should have a bank account?
RTGS being a fund transfer process, can be processed only with two accounts. So, definitely both parties should have a bank account
What are the vital information required for an RTGS transaction?
If an RTGS transaction is not credited to a beneficiary account, will I get back the money?
Yes.If it is unable to credit the remittance to the account of the beneficiary for any reason, the beneficiary's bank will return the money to the remitting bank within 2 hours. Once this amount is received back by the remitting bank, the amount will be credited to remitting customer's account by the remitting bank branch.
Will it be possible to make foreign remittance through RTGS?
No. It is applicable only within the country.
What to do if a customer does not know the IFSC Code?
In FedNet, the customer need not remember the IFSC Code. We have provided an easy facility to the customer. The IFSC will be automatically populated once the customer selects the remitting bank branch while adding a payee.
Will I be able to stop an RTGS payment as in the case of a stop payment of cheque?
Will I be able to transfer funds to any bank in the country?
No. Funds can be transferred only to the RTGS enabled branches of Banks.
From where will I get details of the RTGS enabled branches of a bank?
A list of all the branches of a bank of a particular city that are RTGS enabled will be displayed when you select Get Branch in the 'Make a Payment' screen. And if you want to get the complete details of all the RTGS enabled branches of all the banks in the country, click on www.rbi.org.in/Scripts/Bs_viewRTGS.aspx.
Can I make an NEFT or an RTGS transaction to an NRE account?
Yes. You can make an NEFT or an RTGS transaction to an NRE account provided the debit account is an NRE account.
Will I be able to track my transaction?
Yes, you can track your payments using the screens, Pending Payments and Payments made.
Is VbV easy to use?
Yes. It is very easy to use. When you shop at an online store or try to pay your utility bill, enter your debit card no and the online store will connect with Federal Bank to check whether your card is secured with VbV. Bank will initiate a VbV pop-up window on your computer screen that includes your personal message. Please enter the VbV password and submit to complete your transaction.
- Log on to the service by typing in the URL in the address bar. Make sure that the page opening up is from the genuine service provider.
- Enter your user-id and password only in the space provided for in Federal Bank internet banking site login screen. Any changes from normal make sure there is no attempt to steal your personal information before providing it.
- Never share your passwords. Do not divulge your password to any one. Keep it a secret.
- Do not store passwords in a file on ANY computer system (including mobile or similar devices) without encryption.
- Never write down a password. Someone may discover the password. Make the password difficult for others to guess or crack but easy for you to memorize and remember. Make your own acronym.
- Do not let your computer remember your password. Never accept auto complete option provided by your computer/ browser.
- Change passwords at least once every 90 (ninety) days.
- Do not provide user-id and passwords on any page that appears when you click on a hyperlink received through email.
- A strong password must have
- At least five different characters. Repeated characters are easy to crack
- At least three different character types – digits, lowercase, uppercase, punctuation, etc.
- No long alphabetic or numeric sequence
- No forbidden characters such as delete
- No dictionary words, names of person, place , thing, birth date, phone number, vehicle registration number, etc
- Never access the internet banking from an un-trusted system.
- Change the password on the first occasion you access the service.
- Latest version of browsers should be used to connect to the Internet as they afford higher level of security.
- Operating System (OS) of the computer system should be upgraded promptly. Newer version of the operating system would help you make your system more secure.
- Install the latest Antivirus software) on your computer system. This will reduce the risk of virus attacks. Continuous updation of these antivirus software) will offer more resistance to newer viruses.
- Install personal firewall on your computer system will provide added level of security.
- Use spyware/adware removal software to eliminate the potential risk caused through pop-up windows by removing any spyware or adware installed on your computer.
- Downloads from unfamiliar sources may contain hidden programs or viruses that can compromise your computer's security.
- Install a screen saver with password protection.
- When not in use, disconnect your computer system from the Internet to avoid unwanted access to the information on your system. Even if you have a firewall installed, this is a step you can take to help protect yourself.
- Be sure the URL you are accessing has ‘https://'. The s indicates secured and the site uses encryption.
- Always logout completely , using the following steps:
What is KYC? Why is it required?
KYC means "Know Your Customer". It is a process by which banks obtain information about the identity and address of the customers. This process helps to ensure that banks' services are not misused. The KYC procedure is to be completed by the banks while opening accounts and also periodically update the same.
What are the KYC requirements for opening a bank account?
To open a bank account, one needs to submit a ‘proof of identity and proof of address' together with a recent photograph.
What are the documents to be given as ‘proof of identity' and ‘proof of address'?
The Government of India has notified six documents as ‘Officially Valid Documents (OVDs) for the purpose of producing proof of identity. These six documents are Passport, Driving Licence, Voters' Identity Card, PAN Card, Aadhaar Card issued by UIDAI and NREGA Card. You need to submit any one of these documents as proof of identity. If these documents also contain your address details, then it would be accepted as ‘proof of address'. If the document submitted by you for proof of identity does not contain address details, then you will have to submit another officially valid document which contains address details.
If I do not have any of the documents listed above to show my ‘proof of identity', can I still open a bank account?
Yes. You can still open a bank account known as ‘Small Account' by submitting your recent photograph and putting your signature or thumb impression in the presence of the bank official.
Is there any difference between such ‘small accounts' and other accounts ?
Yes. The ‘Small Accounts' have certain limitations such as:
· balance in such accounts at any point of time should not exceed Rs.50,000
· total credits in one year should not exceed Rs.1,00,000
· total withdrawal and transfers should not exceed Rs.10,000 in a month.
· Foreign remittances cannot be credited to such accounts.
Such accounts remain operational initially for a period of twelve months and thereafter, for a further period of twelve months, if the holder of such an account provides evidence to the bank of having applied for any of the officially valid documents within twelve months of the opening of such account.
Would it be possible, if I do not have any of the officially valid documents, to have a bank account, which is not subjected to any limitations as in the case of ‘small accounts'?
A normal account can be opened for a low risk category customer by submitting a copy of any one of the following documents as ID proof:
(i) Identity card with person's photograph issued by Central/State Government Departments, Statutory/Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, and Public Financial Institutions;
(ii) Letter issued by a gazetted officer, with a duly attested photograph of the person.
Are banks required to categorise their customers based on risk assessment?
Yes, banks are required to classify the customers into ‘low', ‘medium' and ‘high' categories depending on their AML risk assessment.
Do banks inform customers about this risk categorisation?
If I refuse to provide requested documents for KYC to my bank for opening an account, what may be the result?
If you do not provide the required documents for KYC, the bank may not be able to open your account.
Can I open a bank account with only an Aadhaar card?
Yes, Aadhaar card is now accepted as a proof of both, identity and address.
What is e-KYC? How does e-KYC work?
e-KYC refers to electronic KYC. e-KYC is possible only for those who have Aadhaar numbers. While using e-KYC service, you have to authorise the Unique Identification Authority of India (UIDAI), by explicit consent, to release your identity/address through biometric authentication to the bank branches/business correspondent (BC). The UIDAI then transfers your data comprising name, age, gender, and photograph of the individual, electronically to the bank/BC. Information thus provided through e-KYC process is permitted to be treated as an ‘Officially Valid Document' under PML Rules and is a valid process for KYC verification.
Is introduction necessary while opening a bank account?
No, introduction is not required.
If I am staying in Chennai but if my address proof shows my address of New Delhi, can I still open an account in Chennai?
Yes. You can open a bank account in Chennai even if your permanent address is in New Delhi and you do not have a proof of address for your Chennai. In that case, you can submit an officially valid document (proof of address document) of your New Delhi address together with a declaration about your Chennai address, for communication purposes.
Can I transfer my existing bank account from one place to another? Do I need to undergo full KYC again?
Yes, it is possible to transfer an account from one branch to another branch of the same bank. There is no need for KYC exercise again to transfer a bank account from one branch to another branch of the same bank. However, if there is a change of address, then you would have to submit a declaration about the current address. If the address in the ‘officially valid documents'/ ‘proof of address' is neither permanent nor current address, a new proof of address would be required within six months. In case of opening an account in another bank, however, you would have to undergo KYC exercise afresh.
Do I have to furnish KYC documents for each account I open in the bank even though I have furnished the documents of proof of identity and address?
No, if you have opened an account with a bank, which is KYC compliant, then for opening another account with the same bank, furnishing of documents is not necessary.
For which banking transactions do I need to quote my PAN number?
PAN number needs to be quoted for transactions, such as, account opening, transactions above Rs.50,000 (whether in cash or non-cash), etc. A full list of transaction where PAN number needs to be quoted can be accessed from website of Income Tax Department
Whether KYC is applicable for Credit/Debit/Smart/Gift cards?
Yes. Full KYC exercise is necessary for Credit/Debit/Smart/for purchaser of Gift Cards and also in respect of add-on/ supplementary cards.
I do not have a bank account. But I need to make a remittance. Is KYC applicable to me?
Yes. KYC exercise needs to be done for all those who want to make domestic remittances of Rs. 50,000 and above and all foreign remittances.
Can I purchase a Demand Draft/Payment Order/Travellers Cheque against cash without KYC?
Demand Draft/Payment Order/Travellers Cheques for Rs.50,000/- and above can be issued only by way of debiting the customer's account or against cheques.
Do I need to submit KYC documents to the bank while purchasing third party products (like insurance or mutual fund products) from banks?
Yes, all customers who do not have accounts with the banks (known as walk-in customers) have to produce proof of identity and address while purchasing third party products from banks if the transaction is for Rs.50,000 and above. KYC exercise may not be necessary for bank's own customers for purchasing third party products. However, instructions to make payment by debit to customers' accounts or against cheques for remittance of funds/issue of travellers' cheques, sale of gold/silver/platinum and the requirement of quoting PAN number for transactions of Rs.50,000 and above would be applicable to purchase of third party products from banks by bank's customers as also to walk-in customers.
My KYC was completed when I opened the account. Why does the bank insist on doing KYC again?
Banks are required to periodically update KYC records. This is a part of the ongoing due diligence on bank accounts. The periodicity of such updation would vary from account to account or categories of accounts depending on the bank's perception of risk (2/8/10 years). Periodical updation of records also helps prevent frauds in customer accounts.
What are the rules regarding periodical updation of KYC?
How is partial freezing imposed?
Partial freezing is imposed in the following ways:
- While imposing ‘partial freezing', banks have to give due notice of three months initially to the customers before exercising the option of ‘partial freezing'.
- After that a reminder for further period of three months would be issued.
- Thereafter, banks may impose ‘partial freezing' by allowing all credits and disallowing all debits with the freedom to close the accounts.
- If the accounts are still KYC non-compliant after six months of imposing initial ‘partial freezing' banks may disallow all debits and credits from/to the accounts, rendering them inoperative.
- Thus, one year after the account is due for updation, if you do not provide the necessary documents/information, your account would become fully inoperative i.e, neither credits nor debits would be allowed in the account.
Meanwhile, the account holders can revive accounts by submitting the KYC documents.
How can I avail the facility of LIC Premium Payments though FedNet?
You can register your LIC policies online by logging into FedNet and clicking on the LIC Premia button from the PayBills menu.You need not submit any documents for registration.
Am I eligible to avail Federal Bank's LIC Premium Payment Facility?
All customers of Federal Bank who have a valid FedNet Registration, and at least one currently operative LIC Policy with Quarterly, Half Yearly or Yearly Premium payment can register for LIC Premium Payments through FedNet. However, policies with modes of payments such as single premium, ordinary monthly (Mly) and salary savings scheme (SSS) are not accomodated under this facility.
What are the details to be provided to register my policy?
- Policy Number- This is a 9 digit numeric code (without alphabets or spaces) which is printed on your LIC policy. This will be printed on the payment notice sent to you by LIC also.
- Premium Amount–Premium amount should be exactly given in the registration form, including paise.
- Email ID of the customer
How many policies can be added to my account? Or How can I add a policy to my account?
How long will it take to get my LIC Policy registered?
How do I get the registration status?
The policy registration status can be viewed online at any time. Information received from LIC will be updated within 24 hours. In addition LIC may send e-mail regarding the status of the registration.
How am I informed about the payments due?
When LIC sends the details of premium payment due, like installment amount, number of installments, interest, payment due date, gross amount etc, the details will be made available to the user through the FedNet LIC option within 24 hours. This normally happens a few days prior to the actual due date for the payment of premia. But you will get 30 days grace period FROM THE DUE DATE to make the payment without any late fees.The user can login and view the details, and also effect payment from the site at the time of registration.
How do I make the payment?
When will LIC receive my payment?
LIC will be credited normally within 24 hours of debiting your account.
How do I get a receipt for my payments?
LIC will send premium receipts in electronic form to the registered mail ids of customers. Physical Receipts will also be sent.
My premium payment through FedNet was rejected by LIC due to some reasons. Will I get the amount credited to my FedNet linked account?
Yes. Your FedNet account will be credited with the amount of the attempted payment. But this may take some time as the details are to be returned by LIC , if it is due to an issue with the Policy.
What will happen if I fail to make payments by due date?
All care is advised to the customer to ensure payment within the stipulated time.The bank will not be liable for any loss or eventualities if the payment is not done in time.
I have registered for LIC Payment. Will my premium payments be executed by the bank automatically every time the premium payment falls due?
No. The customer has to make payment every time over FedNet.
I have registered for LIC Payment and I am making payments on line. Can I directly remit a future Premium at any LIC branch or other ways?
Of course, you can.
Will my account be charged for transactions effected through LIC Premium Payments over FedNet?
No. The Facility of LIC Premium Payments through FedNet is offered free to the bank's customers.
How do I make the payment?
- LIC premium link is currently available under "Pay Bills" menu option
- User may make payment by logging into LIC sit www.licindia.com also
Who can open NRE Current account?
Individuals qualified for NRI/PIO status can open NRE CA account.
What are the KYC Documents required for opening the NRE Current account ?
Copy of valid passport, Copy of Visa and Recent passport size photograph (as per existing KYC norms)
What is the minimum amount to open an NRE Current account ?
Average Quarterly Balance [AQB]: INR 5000. Zero Balance for 1st Year (Opening quarter + 3 more quarters.) AQB reckoned from 5th quarter onwards. Non-maintenance of AQB: INR 300 will be levied per quarter as service charge after 1st year.
What are the major advantages of NRE Current Account?
AT PAR cheque book with anywhere daily cash withdrawal limit of INR 1,00,000 and International VISA Debit GOLD card with withdrawal limit of INR 75,000. Balance held in current account is fully repatriable and as per the present guide lines there is no income tax applicable to funds held in NRE Current accounts.
Can I transfer funds between NRE Current Accounts?
Yes. Transfer of funds between Current Accounts is allowed for bonafide personal purposes such as personal expenses, education of children, and gifts.
What is Online Trading ?
It is an internet based facility for online trading in shares offered to the clients of Federal Bank through a 3-in-1 account which integrates your banking, demat and trading accounts. While the banking and demat accounts shall be with Federal bank, the trading is done through M/S Geojit Financial Services Ltd (Geojit). You can trade on NSE and BSE
What are the advantages of Online Trading?
What are the products available in Online Trading ?
- Cash Trading : When your intention is to take delivery of the shares /funds you resort to Cash Trading. The shares/funds will normally be credited to your demat/Bank account on the day settlement takes place in the stock exchange.
- Margin Trading: Intra Day trades. You can trade upto a specified multiple of the funds allocated.The transactions will have to be squared off,before an appointed time, on the same day.
- Buy Today Sell Tomorrow (BTST ):What you bought today can be sold tomorrow, even before they are credited to your demat account, on T+2
- Call&Trade:Just in case you are in a place where you can not access a computer,you can call a toll free number and place an order with a customer service executive of Geojit.
- IPO:You can invest in Initial Public Offers online. No need to go through cumbersome paperwork.
- Mutual Funds:Investing in Mutual Funds has never been easier. And a variety of funds to choose from. Without any paper work at all.
How does Online Trading operate ?
What if I make a mistake in price/quantity/scrip etc while placing an order ?
The system will display the details of your order before sending the order to the exchange. You can check the details once more. Only after your confirmation will the order be executed. You can view the status of the order online. You can also modify/cancel the order before it is executed.
Whom do I contact for opening an online trading account?
This facility is offered through all branches of Federal Bank; however DP application can be routed through 164 designated branches only (take me there)
What documents do I need to provide while opening an online trading account ?
- Passport size photograph of applicant(s)
- Proof of Address (original, with a photocopy of any one of the following) - Ration Card/Passport/Voter's ID Card/Driving Licence
- Proof of Identity (original, with a photocopy) - PAN Card/Driving Licence/Passport/Voter's ID (originals will be returned to you after verification)
- Passport size photograph of self and nominee
- Proof of Address - ( copy of any one of the following) ( original, with a photocopy of any one of the following)
- Proof of Identity - (copy of)
- Cancelled cheque leaf (proof of MICR number and bank account details.)
- Passport size photograph
- Proof of Identity – Copy of PAN Card/passport/Voter's ID Card/Driving Licence
- Proof of Address ( copy of any one of the following)
If I am already an account holder of Federal Bank, do I need to open a new savings account for Online Trading ?
Not necessary. You can link your existing savings account to Online Trading. However, you need to have a savings bank account and demat account with Federal Bank and a trading account with Geojit.
If I have a joint bank/demat account with Federal Bank, can I designate these accounts for Online Trading ?
Yes; However, Trading account shall be opened in the name of the first holder of the demat account. He should be having the authority to operate the Bank account also.
After I open the account, how do I access the same and start trading ?
Who can trade online?
Presently, Fed-e-Trade is available to those clients whose bank/demat accounts are in Resident status.
When will I get the account number?
We will send you a welcome kit in the address furnished in the AOF which will contain your account number. The Kit will contain your Chq book also.
Is there any method to get my a/c no on the same day?
Yes. Federal Bank gives that facility also. Tell your urgency to our branch officials. They will give you a pre opened kit containing account number, Non personalized ATM card, cheque book etc immediately. You can start remitting funds in the account on the same. For withdrawals, you have to wait for a few days.
What do you mean by Photo-ID proof?
Any of the Documents like Voters' card, PAN card, driving license coming with your photo is a valid ID proof
What are the valid address proofs?
To name a few - BSNL Telephone bill, Voters' card, driving license, other bank's account statement, ration card
What is the procedure to open a Savings Bank a/c with Federal Bank?
- Visit nearest federal Bank Branch
- Fill up Account-opening form (AOF) and handover the same to the Bank's official
- Attachments required - (1) Your Passport size photo (2) Photo-ID proof (3) Address proof
What is Portfolio Investment Scheme (PIS) for NRIs?
RBI has allowed NRIs to invest in shares/ convertible debentures of listed Indian companies in recognized stock exchanges under Portfolio Investment Scheme ( PIS) through Authorised Dealer Category I banks.
Can NRIs invest both on repatriation and non repatriation basis and how?
Investments can be made on repatriation or non-repatriation basis. For investments under repatriation basis, a separate NRE SB PIS account is opened by remittance from overseas/NRE/FCNR account. If the investments are on non repatriation basis, a separate NRO SB PIS account is to be opened by remittance from overseas/NRE/FCNR/NRO account/Local sources.
In case the NRI is already having NRE/NRO account, is it necessary to open another NRE / NRO account for PIS?
A separate NRE SB PIS for repatriable investments and NRO SB PIS for non repatriable investments have to be opened exclusively for the PIS transactions. No cheque books are issued in the account. Separate request for withdrawal/transfer/closure of the account is to be given.
What are the formalities for opening PIS account for investments?
NRIs have to open NRE SB PIS for repatriable and NRO SB PIS for non repatriable investments.
A Trading Account with a recognized broker has to be opened. DP account with the bank or broker shall be opened. Separate DP accounts have to be opened for repatriable and non repatriable investments.
Documents required for opening NRE/NRO SB PIS with Bank
· Photo signed across
· Copy of Passport, VISA and PAN Card
· Proof of Address abroad (Any of these- Driving Licence, Utility Bill, Residence Permit issued by Govt., Credit Card Bills, Rent Receipt, Bank Statement)
· Self attested Copies of documents should be attested by Indian Embassy.Notary Public or submit originals to bank staff who will attest the same. .
Documents required for opening DP
· Photo signed across
· Self attested copy of Local address proof
· Self attested copy of Passport, VISA and PAN Card
· Self attested Proof of Address abroad (Any of these- Driving Licence, Utility Bill, Residence Permit issued by Govt., Credit Card Bills, Rent Receipt, and Bank Statement)
· Cancelled cheque leaf of NRE/NRO account
· FEMA declaration
· (DP can be with Bank/Broker)
Documents required for opening Trading Accounts with Broker
· Photo signed across
· Self attested copy of Address proof
· Self attested copy of Passport, VISA and PAN Card
· Bank statement showing applicants name
· Client Master List from DP
Is it permitted for an NRI to have more than one bank as a designated bank for his PIS transactions?
No. NRIs have to deal with one bank only for PIS
Can NRIs do day trading?
No. NRIs have to take delivery of the shares and give delivery of the shares. No short selling is allowed.
Can NRIs undertake futures/options traded in Exchanges?
Yes. NRIs can execute futures/options etc. which are traded in the Stock Exchanges on non repatriation basis (through NRO SB PIS A/c.) only subject to SEBI approved limits.
Is there any limit for investments?
Investments on repatriation /non repatriation shall be upto 5 % of the paid up capital of the company for a single NRI. Aggregate Investments by all NRIs can not exceed 10 % of the paid up capital of the company. The aggregate Investments can be upto 24 % if the general body of the Indian company passes a special resolution to that effect. This limit is monitored by RBI on a daily basis and advises Banks if the limit is reached so that further investments shall not be allowed.
When a resident Indian becomes a non-resident, is it required to change the status of holding from Resident to Non-Resident?
As per section 6(5) of FEMA, NRI can continue to hold the securities which he/she had purchased as a resident Indian, even after he/she has become a non resident Indian, on a non-repatriable basis
When a non-resident Indian becomes a resident in India, is it required to change the status of holding from Non-Resident to Resident?
Yes. NRI has to inform the change of status to the designated authorised dealer branch, through which the investor had made the investments in Portfolio Investment Scheme and the DP with whom he/she has opened the demat account. Subsequently, a new demat account in the resident status will have to be opened, securities should be transferred from the NRI demat account to resident account and then close the NRI demat account.
Does the NRI require permission to purchase securities by subscribing to public issue?
NRI/NRO can purchase shares under IPO if the issuing company is issuing shares to NRI on the basis of specific or general permission from GoI/RBI. Therefore, individual NRI need not obtain any permission.
If the NRI acquire shares in Primary market both on repatriation and non-repatriation basis, should the sale proceeds of such holdings have to be routed through PIS account with the Designated Bank?
No. The shares/convertible debentures purchased in Primary Market under IPO need not be routed through the Designated Bank Branch since this does not come under PIS.
What is the current arrangement Federal Bank has with broking firms?
Federal Bank has tied up with reputed broking firms M/s.Geojit BNP Paribas Financial Services Ltd and Doha Brokerage & Financial Services Ltd (DBFS) for offering PIS to NRIs. Geojit and DBFS have presence in GCC countries through its branches/Associate Companies. NRIs can place orders with broking firms which will be executed by them. Payments for Puchase and receipts for sales will be undertaken by Federal Bank. The DP account will be operated by bank /broking firm under Power of Attorney issued by NRI. As such, NRIs need to place orders only which will be executed by the broking firm and all other procedures are undertaken by the Bank.
What are the tax implications of investments now?
Currently there is no long term capital gain for sale of shares through stock exchanges, if the holding period is more than one year. If sold within one year of purchase, short term capital gains will be deducted from the sale proceeds. TDS certificate will be issued by the bank to the NRI for the tax deducted.
Can joint accounts be opened under NRE/NRO SB PIS?
How does it work?
Which type of application form to use?
What are the details to be provided?
What will happen if the remitter is unable to specify the ‘Federal Bank's correspondent bank' (intermediary bank) in the application form?
Correspondent bank/ Intermediary Bank
In the context of International Money Transfers, the foreign bank with which Federal Bank maintains a foreign currency account is called correspondent bank/ intermediary bank. For instance, Federal Bank maintains a Euro account with Deutsche Bank, Frankfurt. Here, Deutsche Bank, Frankfurt is the correspondent bank of Federal Bank for Euro remittances.
Funds transferring bank
CHIPS Participant Number (USA)
Fed Wire ABA number (USA)
International Bank Account Number (IBAN) (European Union and Switzerland)
Routing Code (any country)
What is Verified By Visa (VbV) ?
VbV is a service offered by Federal Bank to its customers in partnership with VISA. It helps customers to shop online with their existing VISA Debit cards securely.
Will I need to apply for a new card to get this facility?
No. You can register this facility even with your existing VISA Card, provided the card has CVV number and has not expired.
What is CVV Number?
It is a 3 digit number inscribed on the back of the card, at the right hand side of signature panel.
What should I do if there is no CVV number on my card or if my card is expired?
You should apply for a new VISA card, immediately.
Shall I pay anything for getting this facility?
No. Bank is offering this service free of cost to its customers.
Do I need any special equipment or software on my computer?
All you need is an Internet connection and Internet explorer 5.0 and above. To find out if your browser is compatible, go to the "Help" menu in the upper right of your browser and select the "About" option. It should tell you what version is installed on your computer.
Which is Federal Bank VbV site?
The Federal Bank VbV site is VbV Site available in Federal Bank website www.federalbank.co.in.
How can I register for VbV?
You can register your card through the Federal Bank website (on line registration) . Click on the VbV link "Verified by Visa" provided in Federal Bank site www.federalbank.co.in . You have to enter your Debit Card Number, Expiry date printed on Debit Card and ATM PIN. Further you have to enter your name, email id and mobile number. You have also to create a Personal Assurance Message (PAM) which gives you an assurance that you are in bank site whenever you transact with your card. Then you can create the VbV password, which should be of 8 to 15 characters. If you are not already registered and you are using the card for shopping, you will be prompted for an "on the fly" registration process which will ask for your card details, perform the ATM PIN validation and create the VbV password.
How will I know that my registration is complete?
A message showing "Registration Successful" will appear. You will also receive sms and email alerts showing the status of the registration – success / failure. You will also be contacted immediately by our Contact Center to ascertain that the VbV registration is done by the genuine customer of Federal Bank. The Registration will be complete only after successful verification by the Contact Centre.
Can I register more than one card for VbV?
Yes. You can register all your Federal Bank VISA cards.
How long will I have to wait for my card to become VbV active, after registration?
The registration process is online. So you can start shopping securely straightaway.
The Personal Assurance Message on the receipt is not mine. What should I do?
If a Personal Message other than yours appears on the screen, please do not enter the password. Immediately contact bank's contact centre by phone at 1800-425-1199 / 1800 420 1199 (India-Toll Free), 0484-2630994/0484-2630995 (For outside India) or by email at firstname.lastname@example.org. Always look for your Personal Message before making the payment.
How can I update my profile?
You can access the VbV site and update your profile any time.
How can I change my mobile no & email id?
You can access the VbV site and update your mobile no & email id.
What should I do if I forget my password?
You can reset your password by providing Debit card no, ATM PIN and Expiry Date in the VbV link provided at Federal Bank website.
What happens if I forget my ATM PIN?
Since you need the ATM PIN for registering your card for VbV or for doing normal ATM transactions, you have to request for a duplicate pin. The Re-PIN request shall be placed with the bank.
What happens if I try to register my card with wrong PIN?
Repeated ATM PIN retries will block your card. The card will be unblocked only after 24 hours.
If my account is dormant, can I register for VbV?
If your account is dormant, you cannot register your card for VbV. In that case, for getting this facility you should activate your account by contacting your branch.
If my card is blocked for VbV registration/transaction, will it affect my other card transactions like ATM & POS?
If it is blocked due to ATM PIN retries, then the card will be blocked for ATM/POS transactions also. If it is blocked due to invalid VbV password retries, then the card will be blocked only for E-commerce transactions.
I have lost my card and I reported it to Federal Bank, Can anybody do ECom transactions with that card?
No. When you report that your card is lost, we will hotmark the card immediately. Once a card gets hotmarked, the card cannot be used in ATMs, POS & for E-Com. Now you should apply for a new card and continue enjoying the facilities. Please report loss immediately.
How can I ensure that my VbV password is not misused?
The card will get blocked automatically, when 3 attempts are made with wrong password. The card will be unblocked only after 24 hours . If the same card is unblocked 3 times in a span of 3 months, it would be hard blocked which can only be unblocked by officials of the bank after proper verification.
Can I cancel my VbV registration?
Yes. You can contact Federal Bank Contact Centre by phone at 1800-425-1199 / 1800 420 1199 (India-Toll Free), 0484-2630994/0484-2630995 (For outside India) or by email at email@example.com. We will cancel your VbV registration for card. You can continue using the card in ATM & POS.
Will I get an alert, when I register my card for VbV?
Yes. You will get sms alert on your registered mobile and email alert in your registered email id when an attempt is made to perform a VbV Registration.
Will I get an alert whenever there is a online transaction done with my card?
Yes. You will get sms alert on your mobile and email alert in your email id whenever there is a successful online transaction.
If I have any queries with regard to VbV what should I do?
For any queries, please contact Federal Bank contact centre by phone at 1800-425-1199 / 1800 420 1199 (India-Toll Free), 0484-2630994/0484-2630995 (For outside India) or by email at firstname.lastname@example.org.
How I ensure that my information is kept secure?
Federal Bank recognizes its obligation to keep the details of its valuable customers secure and confidential.
I have an add-on-card, Should I have to register that card also?
Yes. You have to register the add on card separately for VbV.
Why do you require mobile no. and email id, during registration?
Whenever there is Registration, Authentication and Transaction an alert will be sent to your registered mobile no/email id. For that we require your mobile no & email id. Please ensure that the details provided are matching with the details already given in Account opening Form. If there are any changes, please contact your branch with relevant documents and ensure that the latest details are updated in your profile kept with branch.
Where can I shop with Verified By Visa?
Please look for the Verified By Visa mark on participating online stores, if the mark is there enjoy the freedom of E-com transactions secured by VbV.
If I suspect that someone has stolen my VbV password and use it for fraudulent transactions, whom should I contact?
Please contact Federal Bank' contact centre by phone at 1800-425-1199 / 1800 420 1199 (India-Toll Free), 0484-2630994/0484-2630995 (For outside India) or by email at email@example.com.
Can I shop in a non-VbV site?
No. You cannot successfully complete shopping in a non-VbV site.