Key Fact Statement – OneCard Credit Card issued by Federal Bank 


December, 2023


Sr. A

Fees and Charges

Unit Fees


Joining Fee for Primary or Add on cardholder



Annual Membership Fee for Primary or Add on Cardholder



Issuance Fee (Addon cardholder)

· Plastic Card



· Metal card

Rs. 3,000


Card Cancellation Fee

*If cancelled within 6 months of virtual card being activated

Primary Cardholder

  • Metal Card Rs. 3000
  • Plastic Card Rs. 500

Add-on Cardholder

  • Metal Card Nil
  • Plastic Card Rs. 500


Cash Advance Fee/ ATM withdrawal fee

2.5% of amount withdrawn (Min Rs.300)


Service charges levied for transactions:

· Rewards redemption Fee



· Forex Markup Fee


· Over Limit Fee

2.5% of over limit amount (Min Rs. 400)

Rent/wallet Loading Transaction Fee

(w.e.f 20th Feb 23)

· Third- Party Merchants




· OneCard In-App rent payment


OneCard in-app Rent convenience Fee

Up to 2%

Fuel Surcharge waiver Cap

(w.e.f 20th Feb 23)

Rs.400 per month per account


Card reissuance Fee

Plastic Card


2nd replacement

Rs. 145

3nd replacement onwards

Rs. 500

Metal Card

Rs. 3000


Interest Free period**

Up to 48 days


Annualised Interest Rate

3.49% per month

41.88% per annum


Late Payment Fee

Total Amount Due (TAD)


Rs. 0 - 99 

Rs. 0

Rs. 100 – 1000

Rs. 100

Rs. 1001 – 5000

Rs. 250

Rs. 5001 – 10000

Rs. 750

Rs. 10001- 50000

Rs. 1000

Rs. 50001 and above

Rs. 1200


Minimum Amount Date (MAD)***

5% of Total amount due (Min Rs. 100)


Drawal Limits


Credit Limit

*On the offer screen at the time of onboarding

*Post onboarding on the Onecard Profile section


Available Credit Limit


Cash Withdrawal Limit


Goods and Service Tax is applicable on all fees, interest and other charges.

**Illustration on Interest Free (grace) period
Interest free period will not be available if you have not paid the previous month’s outstanding amount in entirety. Interest free period from the start of the billing cycle date shall not exceed 48 Days. Payment Due Date on your Card is 18 days after the Statement Date (Please check your statement for your exact Payment Due Date). Therefore free credit period can range from 18-48 days depending on your Payment Due Date.

Illustrative Example for Interest Free Period Calculation:
For a statement for the period 14th April to 13th May, the payment due date is 1st June. Assuming you have paid Your previous month’s dues in full, the interest free period would be: For the purchase dated 14th April, interest free grace period is from 14th April to 31st May = 48 days and for the purchase dated 2nd May, interest free grace period is from 2nd May to 31st May = 30 days.

Billing Statement: Your billing statement will be generated every month (currently on 14th). It will contain a break-up of all purchases, repayments, fees, interest charges, refunds and taxes. In case the card was not used in a month, the statement will mention there were no spends in that month.

Mode of sending statement: The billing statement will be shared over email, on a monthly basis to you, and will also be available on your OneCard app.

***Minimum Amount Due: When you get your OneCard statement, you can choose to pay the full amount (Total Amount Due) or pay just 5% of the Total Amount Due. This is known as Minimum Amount Due (MAD), and at least this amount must be paid before the Payment Due Date (currently on 1st or 2nd). The remaining balance can be carried forward to subsequent months. This Minimum Amount Due will be:
i) 5% of the outstanding amount or Rs.100 (whichever is greater) PLUS ii) Total sum of any card fee, overdue minimum payment iii) Any amount exceeding the credit limit iv) Entire amount of any instalments (EMI) due (if/as applicable)
You can also pay the Total Amount Due or an amount between the Minimum Amount Due and Total Amount Due.

Method of payment
You can pay the outstanding dues from the App itself, through the following modes: Debit Card b) Netbanking c) UPI d) IMPS/NEFT to unique OneCard account number provided in app.

Billing Disputes Resolution: In case of any query or a dispute on any transaction, you must inform us within 30 days of receipt of the statement, by using any of the contact particulars stated below. We will assist you by providing information in relation to charges to the card account. A temporary suspension would be applied on the disputed transaction while under investigation. This would be resolved within a maximum of 60 days.

Complete Postal Address of card issuer: The Federal Bank Ltd, 2nd Floor, Parackal Towers, Federal Bank, Operations Department, Parur Junction, Aluva, Ernakulam, Kerala, India, 683 102

Grievance Resolution
Helpline Number: 1800-210-9111
Email id:

If you are not satisfied with the response from regular channels, you can escalate the issue by sending an email to

For any escalation beyond this level, you can contact the Nodal Officer at
Contact details of Grievance Redressal Official: