Features

Federal Bank offers a secure and convenient way of keeping track of your shares. Open a demat account today itself.

 

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A Demat Account offers a secure and convenient way to keep track of shares . 
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It provides the immediate transfer of securities. 
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Reduced cost on share and commodities transactions. 
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Nomination Facility Available. 
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Negligible paperwork involved in transfer of securities 
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Elimination of risks associated with physical certificates such as bad delivery, fake securities, delays, thefts etc. 
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Any change in address recorded with DP gets registered electronically with all companies in which investor holds securities eliminating the need to correspond with each of them separately. 
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Transmission of securities is done by DP eliminating correspondence with companies 
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Automatic credit into demat account of shares, arising out of bonus/split/consolidation/merger etc. 
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Holding investments in equity and debt instruments in a single account . 
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Regular statement of account of your transactions/holdings
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Transaction costs are usually lower than that in the physical segment.

How to apply?

  • All eligible investors can apply for a demat account through online or offline mode.

  • For offline mode account opening, please contact Federal bank branch 

  • For resident individual customers whose mode of holding as single in bank account , for online demat account opening, click here
     

Rates and Charges

Safety to the investor

  • Securities Exchange Board of India (SEBI) has laid down certain rules and regulations for getting registered as a depository participant. With the recommendation of the Depository and SEBI's own independent evaluation a DP will be registered under SEBI. The investors account will be credited/debited by the DP only on the basis of valid instruction from the client.
  • The system driven mandatory reconciliation is done between the DP and NSDL. Periodic inspections of both DP and R&T agent are conducted by NSDL The data interchange between NSDL and its business partners is protected by standard protection measures such as encryption.

Services Offered

  • Demat account opening and maintenance 
  • Dematerialisation 
  • Rematerialisation 
  • Market/Off-market/Inter depository Transfers 
  • Transmission/Nomination 
     

Scores Complaint Filing

In case of any complaints/grievances click here

NSDL IDeAS

NSDL IDeAS (Internet-based Demat Account Statement) is the facility for viewing balances and transactions in the demat account updated on an online basis with a delay of maximum 30 minutes.

Link for NSDL IDeAS (for existing users): https://eservices.nsdl.com/SecureWeb/HomeLogin.jsp?loginpg=1&image=ideas

NSDL’s IDeAS facility offers the following value added services for Investors:

  1. Access to NSDL e-CAS,
  2. Download NSDL e-CAS of last 12 months,
  3. View latest balances of the demat account along with the value based on the previous day closing price,
  4. View transactions of demat account of last 30 days,
  5. Access to NSDL’s E-Voting facility,
  6. Download ‘Form 26AS’.

Note: For fresh NSDL IDeAS registartion, you may visit the link : https://eservices.nsdl.com/SecureWeb/IdeasDirectReg.jsp

CDSL EASI

CDSL EASI (electronic access to securities information) is a convenient, easy to operate internet based facility, which allows registered Beneficial Owners (BOs) & Clearing Members (CMs) to access their demat account through the internet to check the details of their holdings and/or transactions, anytime anywhere, through CDSL’s website www.cdslindia.com.

Link for CDSL EASI: https://web.cdslindia.com/myeasi/home/login

CDSL’s EASI facility offers the following value added services for Investors:

  1. Viewing and printing details of holdings and/or transactions for last 7 days in their account.
  2. Viewing and printing the valuation of holdings in their demat account based on the previous day’s closing price on BSE.
  3. Viewing multiple demat accounts through a single login id.
  4. Monitoring corporate announcements related to the securities, held in their demat account.
  5. Access to CDSL’s E-Voting facility

Investor Charter

Investor Charter

  1. Vision

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

  1. Mission
  • To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
  • To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
  • To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.
  1. Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the links:

NSDL- https://nsdl.co.in/dpsch.php

CDSL- https://www.cdslindia.com/DP/dplist.aspx

  1. Description of services provided by the Depository through Depository Participants (DP) to investors

Sr. no.

Brief about the Activity / Service

Expected Timelines for processing by the DP after receipt of proper documents

1

Dematerialization of securities

7 days

2

Rematerialization of securities

7 days

3

Mutual Fund Conversion / Destatementization

5 days

4

Re-conversion /
Restatementisation of Mutual
fund units

7 days

5

Transmission of securities

7 days

6

Registering pledge request

15 days

7

Closure of demat account

30 days

8

Settlement Instruction

Depositories to accept physical DIS for pay-in of securities up to 4 p.m. and DIS in electronic form up to 6 p.m. on T+1 day

(2) Depositories provide special services like pledge, hypothecation, and internet based services etc. in addition to their core services and these include

Sr. no.

Type of Activity /Service

Brief about the Activity / Service

1.

Value Added Services

Depositories also provide value added services such as

Basic Services Demat Account(BSDA)

Transposition cum dematerialization

 Linkages with Clearing System

 Distribution of cash and non-cash

 Corporate benefits (Bonus, Rights, IPOs etc.)

2.

Consolidated Account statement (CAS)

CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).

3.

Digitalization of services provided by the depositories

Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:

E-account opening

 Online instructions for execution

 e-DIS / Demat Gateway

 e-CAS facility

 Miscellaneous services

  1. Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

1

Investor Complaint/ Grievances

Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
a. Electronic mode –


(i) SCORES (a web based centralized grievance redressal system of SEBI) [https://www.scores.gov.in/scores/Welcome.html]
(ii) Respective Depository’s web portal dedicated for the filing of compliant

NSDL-https://www.epass.nsdl.com/complaints/websitecomplaints.aspx

CDSL-https://www.cdslindia.com/Footer/grievances.aspx


(iii) Emails to designated email IDs of Depository

NSDL-relations@nsdl.co.in

CDSL-complaints@cdslindia.com
The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.

2

Investor Grievance Redressal Committee of Depository

If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents.

3

Arbitration proceedings

The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).

(2) For the Multi-level complaint resolution mechanism available at the Depositories

  1. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No.

Type of special circumstances

Timelines for the Activity/ Service

1

i) Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.

ii) Participant surrenders the participation by its own wish.

Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

  1. Dos and Don’ts for Investors
  2. Rights of investors
  3. Responsibilities of Investors

Investor Complaints Data

Data for every month ending August 2022

SN

Received from

Pending at the end of the last month

Received during the month

Resolved during the month

Total Pending at the end of month 

Complaints Pending > 1 month

Average Resolution time (in days)

1

Directly from Investors

0

0

0

0

0

_

2

SEBI (SCORES)

0

0

0

0

0

3

Stock Exchanges (if relevant)

0

0

0

0

0

4

Other Sources (if any)

0

0

0

0

0

 _

Grand Total

0

0

0

0

0

 _

Trend of Monthly disposal of complaints for the Financial Year

SN

Month

Carried forward from previous month

Received during the month

Resolved during the month

Pending at the end of the month

1

Apr-22

0

0

0

0

2 May-22 0 0 0 0
3 June-22 0 0 0 0
3 July-22 0 0 0 0
3 August-22 0 0 0 0

Grand Total

0

0

0

0

Trend of annual disposal of complaints

SN

Year

Carried forward from previous year

Received during the year

Resolved during the year

Pending at the end of the year

1

2017-18

0

1

1

0

2

2018-19

0

1

1

0

3

2019-20

0

1

1

0

4

2020-21

0

1

1

0

5

2021-22

0

4

4

0

6

2022-23

0

0

0

0

Grand Total

0

8

8

0

 

INFORMATION CONTAINED IN LINKS TO THE INVESTOR CHARTER

 

Basic Services Demat Account (BSDA)

The facility of BSDA with limited services for eligible individuals was introduced with the objective of achieving wider financial inclusion and to encourage holding of demat accounts. No Annual Maintenance Charges (AMC) shall be levied, if the value of securities holding is upto Rs. 50,000. For value of holdings between Rs 50,001- 2,00,000, AMC not exceeding Rs 100 is chargeable. In case of debt securities, there are no AMC charges for holding value upto Rs 1,00,000 and a maximum of Rs 100 as AMC is chargeable for value of holdings between Rs 1,00,001 and Rs 2,00,000.

 

Transposition cum dematerialization

In case of transposition-cum- dematerialisation, client can get securities dematerialised in the same account if the names appearing on the certificates match with the names in which the account has been opened but are in a different order. The same may be done by submitting the security certificates along with the Transposition Form and Demat Request Form.

 

Linkages with Clearing System

 for actual delivery of securities to the clearing system from the selling brokers and delivery of securities from the clearing system to the buying broker.

 

E-account opening

Account opening through digital mode, popularly known as “On-line Account opening”, wherein investor intending to open the demat account can visit DP website, fill in the required information, submit the required documents, conduct video IPV and demat account gets opened without visiting DPs office.

 

Online instructions for execution

internet-enabled services like Speed-e (NSDL) & Easiest (CDSL) empower a demat account holder in managing his/her securities ‘anytime-anywhere’ in an efficient and convenient manner and submit instructions online without the need to use paper. These facilities allows Beneficial Owner (BO) to submit transfer instructions and pledge instructions including margin pledge from their demat account. The instruction facilities are also available on mobile applications through android, windows and IOS platforms.

 

e-DIS / Demat Gateway

Investors can give instructions for transfer of securities through e-DIS apart from physical DIS. Here, for on-market transfer of securities, investors need to provide settlement number along with the ISIN and quantity of securities being authorized for transfer. Client shall be required to authorize each e-DIS valid for a single settlement number / settlement date, by way of OTP and PIN/password, both generated at Depositories end. Depositories are adopting necessary risk containment measures in this regard.

 

e-CAS facility

Consolidated Account Statements are available online and could also be accessed through mobile app to facilitate the investors to view their holdings in demat form.

 

Miscellaneous services

Transaction alerts through SMS, e-locker facilities, chat bots for instantaneously responding to investor queries etc. have also been developed.

Complaint Resolution process at Depositories:

 

Dos and Don’ts for Investor

 

Sl No.

Guidance

1.

Always deal with a SEBI registered Depository Participant for opening a demat account.

2.

Read all the documents carefully before signing them.

3.

Before granting Power of attorney to operate your demat account to an intermediary like Stock Broker, Portfolio Management Services (PMS) etc., carefully examine the scope and implications of powers being granted.

4.

Always make payments to registered intermediary using banking channels.

No payment should be made in name of employee of intermediary.

5.

Accept the Delivery Instruction Slip (DIS) book from your DP only (pre- printed with a serial number along with your Client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS slips.

Always mention the details like ISIN, number of securities accurately. In case of any queries, please contact your DP or broker and it should be signed by all demat account holders.

Strike out any blank space on the slip and Cancellations or corrections on the DIS should be initialed or signed by all the account holder(s).

Do not leave your instruction slip book with anyone else.

Do not sign blank DIS as it is equivalent to a bearer cheque.

6.

Inform any change in your Personal Information (for example address or Bank Account details, email ID, Mobile number) linked to your demat account in the prescribed format and obtain confirmation of updation in

system

7.

Mention your Mobile Number and email ID in account opening form to receive SMS alerts and regular updates directly from depository.

8.

Always ensure that the mobile number and email ID linked to your demat account are the same as provided at the time of account opening/updation.

9.

Do not share password of your online trading and demat account with anyone.

10.

Do not share One Time Password (OTP) received from banks, brokers, etc.

These are meant to be used by you only.

11.

Do not share login credentials of e-facilities provided by the depositories such as e-DIS/demat gateway, SPEED-e/easiest etc. with anyone else.

12.

Demat is mandatory for any transfer of securities of Listed public limited companies with few exceptions.

13.

If you have any grievance in respect of your demat account, please write to

designated email IDs of depositories or you may lodge the same with SEBI online at https://scores.gov.in/scores/Welcome.html

14.

Keep a record of documents signed, DIS issued and account statements received.

15.

As Investors, you are required to verify the transaction statement carefully for all debits and credits in your account. In case of any unauthorized debit or credit, inform the DP or your respective Depository.

16.

Appoint a nominee to facilitate your heirs in obtaining the securities in your demat account, on completion of the necessary procedures.

17.

Register for Depository's internet based facility or download mobile app of the depository to monitor your holdings.

18.

Ensure that, both, your holding and transaction statements are received

Periodically as instructed to your DP. You are entitled to receive a transaction statement every month if you have any transactions.

19.

Do not follow herd mentality for investments. Seek expert and professional advice for your investments

20.

Beware of assured/fixed returns.

 

Rights of investors

  • Receive a copy of KYC, copy of account opening documents.
  • No minimum balance is required to be maintained in a demat account.
  • No charges are payable for opening of demat accounts.
  • If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. You have the right to revoke any authorization given at any time.
  • You can open more than one demat account in the same name with single DP/ multiple DPs.
  • Receive statement of accounts periodically. In case of any discrepancies in statements, take up the same with the DP immediately. If the DP does not respond, take up the matter with the Depositories.
  • Pledge and /or any other interest or encumbrance can be created on demat holdings.
  • Right to give standing instructions with regard to the crediting of securities in demat account.
  • Investor can exercise its right to freeze/defreeze his/her demat account or specific securities / specific quantity of securities in the account, maintained with the DP.
  • In case of any grievances, Investor has right to approach Participant or Depository or SEBI for getting the same resolved within prescribed timelines.
  • Every eligible investor shareholder has a right to cast its vote on various resolutions proposed by the companies for which Depositories have developed an internet based ‘e-Voting’ platform.
  • Receive information about charges and fees. Any charges/tariff agreed upon shall not increase unless a notice in writing of not less than thirty days is given to the Investor.

 

Responsibilities of Investors

  • Deal with a SEBI registered DP for opening demat account, KYC and Depository activities.
  • Provide complete documents for account opening and KYC (Know Your Client). Fill all the required details in Account Opening Form / KYC form in own handwriting and cancel out the blanks.
  • Read all documents and conditions being agreed before signing the account opening form.
  • Accept the Delivery Instruction Slip (DIS) book from DP only (preprinted with a serial number along with client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS.
  • Always mention the details like ISIN, number of securities accurately.
  • Inform any change in information linked to demat account and obtain confirmation of updation in the system.
  • Regularly verify balances, demat statement, and reconcile with trades / transactions.
  • Appoint nominee(s) to facilitate heirs in obtaining the securities in their demat account.
  • Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.

Demat closure

Click Here for more details.

 

Contact Us

DP  (CDSL) - Escalation Matrix

Details of

Contact Person

Address

Contact No

Email ID

Client Servicing

LEENA GEORGE

THE FEDERAL BANK LTD, DEPOSITORY SERVICES DIVISION, OPERATIONS DEPARTMENT,3rd FLOOR, PARAKKAL TOWERS,PARUR JUNCTION, U C COLLEGE (P O) , ALUVA, KERALA - 683 102

0484 - 2752252

dpsa@federalbank.co.in

Head of Client Servicing

SOBHA M

THE FEDERAL BANK LTD, FEDERAL TOWERS, ALUVA, KERALA.

0484 - 2626366

support@federalbank.co.in

Compliance Officer

DHANYA DOMINIC

THE FEDERAL BANK LTD, DEPOSITORY SERVICES DIVISION, OPERATIONS DEPARTMENT,3rd FLOOR, PARAKKAL TOWERS,PARUR JUNCTION, U C COLLEGE (P O) , ALUVA, KERALA - 683 102

0484 - 2752251

dhanyad@federalbank.co.in

CEO

SHYAM SRINIVASAN

THE FEDERAL BANK LTD, FEDERAL TOWERS, ALUVA, KERALA.

 0484-2622672

shyamsrinivasan@federalbank.co.in

 
In absence of response/ complaint not addressed to your satisfaction, you may lodge a complaint with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.gov.in/scores/Welcome.html or with. Please quote your Complaint Ref No. while raising your complaint at SEBI SCORES/ Depository portal.

 

 

DP  (NSDL) - Escalation Matrix

Details of

Contact Person

Address

Contact No

Email ID

Customer care

LEENA GEORGE

THE FEDERAL BANK LTD, DEPOSITORY SERVICES DIVISION, OPERATIONS DEPARTMENT,3rd FLOOR, PARAKKAL TOWERS,PARUR JUNCTION, U C COLLEGE (P O) , ALUVA, KERALA - 683 102

0484 - 2752252

dpsa@federalbank.co.in

Head of Customer care

SOBHA M

THE FEDERAL BANK LTD, FEDERAL TOWERS, ALUVA, KERALA.

0484 - 2626366

support@federalbank.co.in

Compliance Officer

DHANYA DOMINIC

THE FEDERAL BANK LTD, DEPOSITORY SERVICES DIVISION, OPERATIONS DEPARTMENT,3rd FLOOR, PARAKKAL TOWERS,PARUR JUNCTION, U C COLLEGE (P O) , ALUVA, KERALA - 683 102

0484 - 2752251

dhanyad@federalbank.co.in

CEO

SHYAM SRINIVASAN

THE FEDERAL BANK LTD, FEDERAL TOWERS, ALUVA, KERALA.

 0484-2622672

shyamsrinivasan@federalbank.co.in

 

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at https://www.epass.nsdl.com/complaints/websitecomplaints.aspx or SEBI at https://scores.gov.in/scores/Welcome.html. Please quote your Complaint Ref No. while raising your complaint at Depository/ SEBI SCORES portal.

Update KYC Attributes

Online Nomination Updation

Rights and Obligations of Beneficial Owner & DP as prescribed by SEBI and Depositories

R & O of BO & DP as prescribed by SEBI & Depositories — Click here

SEBI circular on 'Cyber Security and Cyber Resilience framework for Stock Brokers/Depository Participants — Click here

Attention Investors

  • No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account. Click here for more details

 

  • Prevent unauthorized transactions in your demat account, kindly update your Mobile Number with your Depository Participant. Receive alerts on your Registered Mobile for all debit and other important transactions in your demat account directly from NSDL on the same day. Issued in the interest of investors.

 

  • KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

 

6 KYC attributes shall be mandatory for all new demat accounts opened with effect from August 01, 2021

As per the guidelines issued by depositories (NSDL/CDSL), the following 6-KYC attributes are mandatory for existing demat account w.e.f from 01st July 2022

a. Name 

b. Address 

c. Valid PAN (PAN seeded with AADHAAR)

d. Valid mobile number 

e. Valid email-id 

f. Income range 

Thereafter, the non-compliant demat accounts will be made inactive and restrictions will be imposed on transactions w.e.f 01st July 2022

In case PAN is not seeded with AADHAAR before the date specified by the Government, it will not be considered as a valid PAN for demat account opening. Also, those demat accounts which are not having valid PAN will be classified as non-compliant and will be inoperative w.e.f 1st July 2022. If the same mobile number / email ID is captured in more than 1 demat account in any of the Depository (NSDL/CDSL) and family flag is also not updated, those accounts will be classified as non-compliant and treated as inactive.

Kindly visit your branch for updating the KYC attributes mentioned above in the demat account

 

Advisory – KYC Compliance

  • All investors are requested to take note that 6 KYC attributes i.e. Name, PAN, Address, Mobile Number, Email id and Income Range have been made mandatory. Investors availing custodian services will be additionally required to update the custodian details.
  • Investors may contact their respective stockbrokers / depository participants for updation of details in their trading / demat account.
  • The last date to update KYC is June 30, 2022.
  • Thereafter non-compliant trading accounts will be blocked for trading by the Exchange.
  • The non-compliant demat accounts will be frozen for debits by Depository Participant or Depository.
  • On submission of the necessary information to the stockbroker and updation of the same by the stockbroker in the Exchange systems and approval by the Exchange, the blocked trading accounts shall be unblocked by the Exchange on T+1 trading day.
  • The demat account shall be unfreezed once the investor submits the deficient KYC details and the same is captured by the depository participant in the depository system.
  • To ensure smooth settlement, investors are requested to ensure that both the trading and demat accounts are compliant with respect to the KYC requirement.
  • Investors are hereby requested to comply with the regulatory guidelines issued by Exchanges and Depositories from time to time with regard to KYC compliance and related requirements.

 

Opening Demat Accounts

Federal Bank offers Depository Services to its clients through 183 designated branches to cater to their demat requirements through NSDL. We also provide the Speed-e facility to demat account holders to submit their delivery instructions through Internet. We also provide IDEAS facility for viewing the statement of transactions for last one month.

Address of Depository Services Division

Depository Services Division

The Federal Bank Ltd
Operations Department
III Floor, Parackal Towers,
Parur Junction, Thottakkattukara, 
UC College P O, Aluva, Kerala – 683102

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