Codes & Policies

Policy for resolution of loans of Individuals and Small Businesses
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Policy on Appointment of Statutory Central Auditors
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Integrated Ombudsman Scheme-2021 along with salient features
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Environmental and Social Management system (ESMS) Policy
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Policy on Lending to MSME
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Settlement of Claims
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Policy on Doorstep Banking for Senior Citizens and Differently Abled Person
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Dividend Distribution Policy
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Banking Ombudsman Scheme-2006 (as amended upto July 1, 2017)
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Cheque collection policy
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Citizen Charter
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Citizens charter for Forex Transactions
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Code of Bank's Commitment to Customers
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Code of Bank's Commitment to Micro and Small Enterprises (MSE 2015)
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Collection of Dues and Repossession of Security Policy
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Corporate Social Responsibility Policy
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Customer Compensation Policy
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Customer Grievance Redressal Policy
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Customer Rights Policy
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Fair Practice Code for Lenders
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Model policy on deposits
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Policy on Co-Lending Model (CLM)
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Policy on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transaction (to be read in conjunction with the Customer Compensation policy and Customer Grievance Redressal policy)
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Policy on Customer Service
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Policy on Dormant Accounts and Unclaimed Deposits
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Policy on Preservation of Documents
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Policy on Related Party Transactions
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Protected Disclosure Scheme (PDS) / Whistle Blower policy
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Terms and Conditions of Appointment of Independent Directors
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Timelines for credit decisions for loans above Rs. 2 lakhs
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Terms and Conditions - Debit card Issuance & Operations
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Policy on Credit Cards
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Disclosures

Disclosure documents related to Bank's business are published below.

Analysis of customer complaints for the Financial Year 2020-21
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Business Continuity Management (BCM) Disclosure Statement
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Credit Pricing of Retail loans
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Credit Pricing of Agri loans
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Credit Pricing of SME loans
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List of Housing Projects Financed
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Insurance Commission Disclosure
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