Privacy Policy

At Federal Bank our principal concern is the responsible use of information that users and clients share and disclose to us. Federal Bank's commitment towards guaranteed confidentiality and privacy at all times is clearly articulated in our Privacy Policy. We are committed to protecting the personal data and will take all reasonable measures to ensure that the information you provide is processed securely.

This Policy holds true for a non-customer who has provided information to the Bank by any means, with or without the intentions of establishing a relationship, of whatsoever nature, with the Bank. By sharing your information with us, users acknowledge and accept the terms of this Privacy Policy, which is designed to ensure the data is handled securely, and in accordance with applicable data protection laws.

Collecting Customer / Personal Information

We collect information that users provide voluntarily to us. However, Federal Bank will not share any user information with third parties without informing them at the time of collection or obtaining their explicit consent, except for the purposes and circumstances outlined in this Policy.

We collect personally identifiable information from users which include: 

• Name 
• E-Mail address
• PAN
• Aadhaar
• Telephone Number
• Mobile Number
• Bank Account Number
• Demographic information, etc. 

The collected information also includes, without limitation, user’s preferences relating to receiving marketing messages from us and our service providers, and user’s communication preferences. The Bank ensures that personal data is collected solely for lawful and specified purposes, and is protected against unauthorized access, misuse, or breaches.

As per this policy, information that is readily available or accessible in the public domain, or disclosed under the Right to Information Act of 2005, or any other applicable law, will not be considered as sensitive personal data or information.

The collected information will be used lawfully for various functions or activities of the Bank related to services in which the User is interested, to help determine the User's eligibility for requested products/services, to facilitate User verification and application processing, transactions, and record maintenance in compliance with internal/legal/regulatory requirements. The information collected will be utilized to provide the User with the best possible services/products while also protecting the Bank's interests. Customer Information may be processed on lawful grounds including consent, contractual necessity for providing banking/financial services, compliance with legal or regulatory obligations, or other legitimate purposes permitted under applicable law.

Users shall ensure that all Personal Information provided to the Bank is accurate, up-to-date, and true. Users will be responsible for any errors, discrepancies, or inaccuracies in the Personal Information they share with us, except for such Customer Information that has been verified through KYC processes set out by applicable law and backed by documentary proof. 

Right to Grievance Redressal

Users have the right to accessible grievance redressal mechanisms for any concerns relating to the Bank’s handling of their personal data or the exercise of their data protection rights under applicable data privacy laws. The Bank has a dedicated privacy governance structure with a Chief Data Protection Officer and team responsible for addressing such grievances. To raise a concern, Users may contact us at dpo@federalbank.co.in. We may need to verify your identity before responding to your request and will endeavour to resolve your grievance promptly.

Privacy awareness/practice

The Bank provides mandatory privacy training for all employees, supported by periodic privacy and security awareness communications to reinforce best practices.

• Bank also conducts periodic privacy analysis [ PIAs (Privacy Impact Assessments) and DPIAs (Data Protection Impact Assessments)] of all processes / products.
• Bank has also created mechanism for privacy breach notification.
• In case of a privacy breach, bank would be conducting root cause analysis and appropriate remedial measures/ actions would be taken.

Use of Access Log Files

Federal Bank logs IP addresses, browser type, number of pages viewed etc. in order to provide better service for our users. We use the information to get page view statistics, to analyze trends and better understand the usage of the site, and for system administration purposes. Federal Bank’s digital platforms may use cookies, device identifiers, and similar technologies to enhance customer experience. And by accessing the website, the Users consent to such data being obtained and processed by the Bank.

Use of User Information

Federal Bank may use the Customer Information for the purposes, inter–alia , customer identification/ verification, providing of financial services and products, for customization of products or services, marketing or promotion of financial products/ services; to check credit rating, enforcement of Customer obligations and such other purpose to facilitate optimal and high quality services.

Federal Bank reserves the right to perform statistical analysis of user behaviours and preferences in order to measure users' relative interests in the various areas of the web site for the purpose of product and service development. The analysis is anonymous and not tagged to identifiable users. The analytical data that Federal Bank collects is for internal use only to improve the content and services of its web site. In return, users will benefit from improved quality of services.

Disclosure to Third Parties

Unless Federal Bank specifically informs users at the time of collection, or unless users give express consent, Federal Bank does not provide any personally identifying information to a third party (except under certain circumstances indicated below). However, if permitted or required by law or subpoenaed or ordered by a court of law or to enforce the Terms and Conditions of the Products or services or to safeguard / defend our rights, interests and properties or that of our affiliates , Federal Bank will have to disclose to the proper authorities the personal information of any individual user.

Federal Bank may disclose the data created after statistical analysis (not tagged to identifiable users) to any person, without any limitation and the User hereby give your consent for the same. Federal Bank may disclose Customer Information to any of the Federal Bank’s associates and affiliates, without any limitation and the User / Client hereby give consent for the same.

We may disclose the Customer Information to third parties for purposes, inter alia, for advertising, for any joint product promotion campaigns or for availing support services, for participation in electronic clearing network etc. Bank ensures that any disclosure of personal data to third parties is governed by principles of ethical responsibility, transparency, and accountability, with safeguards to protect individual privacy. 

We may also share with third parties, the information obtained with your consent, from your mobile device like device location, device information (including storage, model, installed apps, Wi-Fi , mobile network etc. ), transactional and promotional SMS , communication and call logs, for purposes including statistical analysis, credit rating etc. in order to enable us to provide you banking / financial services with high quality and standards. However, while disclosing any such information to third parties as afore mentioned, we will make reasonable efforts to bind them with obligation to keep the same secure and confidential and an obligation to use the information for the purpose for which the same is disclosed, and you hereby give your consent for the same.  

Links to Other Materials

Linked sites are not under the control of Federal Bank, and Federal Bank will not be held responsible for the content or privacy policies of any linked sites or any links containing other linked sites. 

Updating of Privacy Policy and Consent

Federal Bank will, as and when it deems fit to do so, change, alter or modify its Privacy Policy. Users are advised to visit the site continually in order to monitor changes in the policy, as the policy will be binding upon them in relation to their use of Federal Bank 's services. 

Use of SMS for Registration/Activation of Mobile Apps/Online Channels

Federal Bank uses SMS /OTP based procedure for activation of its official mobile applications & online platforms for security reasons & system administration purposes. We do not publicly disclose any personal or sensitive user data related to financial or payment activities or any government identification numbers to any third party, except in accordance with the terms of this privacy policy. 

Security

Federal Bank is committed to safeguarding customer data and ensuring transparent, lawful, and secure handling of all personal and financial information. We adhere strictly to all applicable legal and regulatory requirements relating to data protection, including those prescribed by the Reserve Bank of India. We ensure that clear internal policy guidelines are in place with respect to the collection, storage, usage, retention, sharing, and destruction of customer data. Only such data as is necessary for the performance of the services offered or as required under applicable law is collected and retained. The nature and purpose of data collected are clearly disclosed to customers at the time of collection, and data is processed solely for the specified and legitimate purposes for which consent has been obtained. 

With regard to data storage and retention, Federal Bank follows the standards outlined in our Preservation of Records Policy, which details the type of data that may be stored, the permissible duration for retention, periodic review mechanisms, and secure archival processes. A copy of this policy is available here. The security policies of Federal Bank are formulated in accordance with applicable laws, regulatory guidelines, and industry standards. Federal Bank has implemented robust security measures to protect customer data against unauthorized access, loss, misuse, alteration, or disclosure. These include, but are not limited to: 

• Role-based access control and strong user authentication protocols.
• Data encryption in transit and at rest.
• Network segmentation and firewalls to protect system boundaries.
• Regular vulnerability assessments and penetration testing of critical systems.
• Employee confidentiality agreements and periodic security training.
• Comprehensive incident management and breach notification procedures, including reporting to relevant authorities in accordance with applicable laws.
• Prompt corrective and remedial actions for mitigating impact of any breach, prevent recurrence, and ensure continued data integrity and compliance.

Data Retention

We will keep the data we collect from you on our systems or with third parties for as long as required for the purposes set out in this Policy or even beyond the expiry of transactional or account based relationship with you: (a) as required to comply with any applicable legal and regulatory obligations, or (b) for establishment, exercise or defense of legal claims, or (c) as specified in this Privacy Policy, or (d) in accordance with specific consents obtained from you.