Smart Key Chain Flash Pay

• All Federal Bank Resident Customers are eligible for Flash Pay. 

Eligible Mode of Operation:

• Resident Saving Bank Account

1. Customer can directly login to their FedNet portal and apply. 

Under Debit card services>> Apply for Debit card >> select account number >> Drop down menu will show the type of cards that can be applied.

      2. Customer just need to visit your nearest branch and apply for Flash Pay after filling the customer request form. 

      3. Customer can login to the Fed-e-Point portal and apply for Flash Pay under Debit card application tab.

Post successful application, the Flash Pay device shall get delivered within 7-10 working days.

• The total number of Smart Key chain that would be issued to an account would be one. As per Bank’s Policy, only two debit cards can be issued for a single account and one additional smart key chain (Flash Pay). 

All about setting PIN!

To start using, you need to first activate your device by following 2 simple steps:

Step 1 - Set PIN for your Smart Key Chain -Flash Pay device using FedMobile, FedNet or IVR.

• Using FedMobile (Card management -Select Flash Pay --Set New PIN) 

• Using FedNet (Debit Card services- Select Flash Pay -Set New PIN)
• Activation using IVR calling (Dial 0484- 6716700) & follow the instructions.

Step 2 - Enable contactless usage via Net Banking (FedNet)/ Mobile Banking (FedMobile)/IVR (Please dial 0484-6716700)/ visit your Branch.

• FedMobile (Card Management-Select Flash pay- -Enable/Disable Card)

• FedNet (Debit Card services- Select Flash pay - Enable/Disable Card)
• Through IVR calling (Dial 0484- 6716700) & follow the instructions.
• Visit your Nearest Federal Bank Branches.

Once PIN is set, you can start using your Flash Pay to make contactless transactions at POS terminals. 

All about safety!

Flash Pay can be permanently/temporarily blocked via FedMobile, FedNet, and through branches. Please refer the below channels:

Temporary Blocking

For temporary disablement of the Flash Pay, customers can do directly through FedMobile and FedNet by switching off the NFC (contactless) or through branches.

• FedMobile- (Card Management-Select Flash Pay- Switch OFF contactless usage)

• FedNet (Debit card services- Select Flash Pay- Switch OFF contactless usage)
• Through IVR calling (Dial 0484- 6716700) & follow the instructions

Permanent Blocking
For Blocking of the Flash Pay, the available option is through FedMobile, FedNet, Contact Center and through branches. The detailed procedure is mentioned below.

• FedMobile- (Card management- Select Flash Pay - Block the card)

• FedNet (Debit card services- Select Flash Pay -Block the card)

• The customer can call the Contact centre number 1800 420 1199 and after successful verification, the flash pay (smart key chain) can be blocked.

All about Limits!

• Contactless payments up to INR 5,000/- per transaction (with a maximum of 5 transactions per day) - without PIN (Tap and Pay)
• Any contactless payment transaction above INR 5000/- will require PIN authentication with a per day limit of INR 1,00,000 at any POS terminal.

The Joining fees is for the issuance of Smart Key chain “Flash Pay” is ₹499 (exclusive of Taxes) which will be collected within 90 days of the date of issue.
 The AMC will be charged on yearly basis total amounting to ₹ 199. (exclusive of taxes).

• Contact Center is your single point contact with the bank. Dial the Pan India toll free number 1800 - 425 - 1199 Or 1800 - 420 - 1199 to avail the services of the Contact Center. 
• Customers calling from registered mobile number get speedier services as the steps for customer identification are simplified when calls are made from customer's registered mobile numbers.
• You can also contact us via email. For General Queries, please send an e-mail to: contact@federalbank.co.in