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Federal Bank Contact Center

Contact Center

Contact Center is your single point contact with the bank. Dial the pan India toll free number 1800 - 425 - 1199 Or 1800 - 420 - 1199 to avail the services of the Contact Center. Customers from abroad can dial 080-61991199Executives will be available 24 x 7 to help you. They will divulge information regarding your accounts only after proper identification. For verification you will be requested to provide the following information.

For general enquiries:

Full name and Account number along with any two of the following details: 

  • Communication address registered with bank records
  • Customer id 
  • Last 3 transactions 

You can also contact us via Email : contact@federalbank.co.in

 

For queries related to FedNet Internet Banking:

FedNet User ID,  Full Name, Email ID registered with bank records and any one of the following details:

  • Date of Birth
  • Customer ID

You can also contact us via Email : fednetinfo@federalbank.co.in

 

CUSTOMER ADVISORY
Do not dial TOLL FREE NUMBERS appearing in any other third party sources other than bank’s official channels. RBI has cautioned the usage of numbers similar to toll free numbers by fraudsters to steal sensitive information from customers such as debit card PIN/CVV/OTP etc. Customers are requested not to share confidential data to any one including bank officials.

 

Customers calling from registered mobile number get speedier services as the steps for customer identification are simplified when calls are made from customer's registered mobile numbers.

Services Offered through Federal Bank Contact Centre

Services Offered

  • Information regarding our products. 
  • Account statements, Account scheme change etc. 
  • Fate of your cheques (both local clearing and outstation cheques) 
  • Clarifications regarding entries in the account. 
  • Corporate and Retail Fednet support. 
  • Support for ATM debit card. 
  • Registration and cancellation of email and mobile alerts-(Individual & single accounts). 
  • Interest certificate(Deposit accounts). 
  • Provisional interest certificate(Housing Loans). 
  • Support for Digital products.
  • Information on Loan products. 
  • Complaints relating to ATM, NEFT/RTGS, Inward Remittance, Mobile banking etc. 
  • Information on service charges & interest rates. 
  • Location of Branches and ATMs. 
  • Feedback on our products and services.

Telebanking facility

An IVR (Interactive Voice Response) and Telebanking are provided at the Contact Center.

A customer needs to register through IVR for availing Telebanking facility. The customer will be provided with a four digit TPIN (Telebanking Personal Identification Number – similar to the PIN used in ATMs). This facility can be availed from any land line / mobile connection. The Contact Center Executives will help the customers in registering TPIN.

The following facilities are offered through Telebanking.

  • The balance in your Account.
  • The last 5 transactions in your account.
  • Request Cheque Books.
  • Status enquiry on payment of Cheques issued by you.
  • Details like Amount, Instalment Amount, Instalment due date etc, about your loan accounts.
  • Details like account no. amount, Interest Rate, Maturity Amount etc, about your term deposit accounts.
  • Transfer funds between your accounts (maximum of Rs 5000 per transaction) and to third party accounts (maximum of Rs 2500 per transaction). There is a total ceiling of Rs 10,000 per day per customer*.

 

To Register for Telebanking, please submit Tele banking request at your branch. Visit Forms & Stationery page to download the application form.