CBDC Campaign Terms and Conditions

The Federal Bank Ltd. (“Bank” or “Federal Bank”) may at its sole discretion provide an Offer in the nature of cashback/reward points to its customers who are availing /using the application by the name ‘Federal Bank Digital Rupee’ (“App”), subject to the terms and conditions hereunder (“Terms”). The Customers shall be bound by these Terms while availing/using the Offer.

I.  Offer/Program

Eligible Customers will get a cashback of e₹ 50 per week in their e₹ wallet for 5 successful transactions per week for a maximum of 4 times during the offer period using the App.


  • "Customer/s" for the purpose of this Offer shall mean any person performing transaction/s using the App.
  • “Primary Terms and Conditions" shall mean the terms and conditions applicable to the Federal Bank Digital Rupee App in addition to these Terms.
  • “Void Transaction” shall mean any transaction wherein the transaction has taken place but has later failed or was reversed due to any reason whatsoever.

II.  Terms and Conditions of the Offer

  • The Offer is made available by Federal Bank for both Android & iOS version of the App for eligible customers only. Transactions done by Customers using any channel other than through the App shall not be considered eligible for the Offer.
  • The Offer will be valid only from 19th February 2024 to 31st March 2024("Offer Period"), unless revoked or extended by Federal Bank at its sole discretion. Federal Bank reserves the right to extend, withdraw, cancel, discontinue or terminate this Offer at any time without prior notice and without any liability.
  • For a Customer to be eligible for the cashback, customer needs to perform successful e₹ transfers through the option send to mobile number/scanning a QR for both P2P and P2M cases using the App. There is no minimum amount requirement in respect of the e₹ transfers.
  • Only the customers who have done 5 successful transactions excluding Load and Redeem transactions are eligible for this offer per week during the offer period.
  • The maximum cashback a user can get is four times during the offer period i.e., a user can only get a maximum cashback of e₹ 200 during the offer period.
  • Customers who had already activated the App but had not done any e₹ transfer or the Customers who had both activated the App and had also done transfer(s) before the commencement of the Offer Period, are also eligible for the receipt cashback during the offer period.
  • The Offer is open to only eligible Customers of Federal Bank as decided by the Bank.
  • Offer is valid once per customer per week with a maximum limit of four times per user throughout the Offer Period, i.e., the Customer eligible for cashback can claim the cashback only once per week with a limit of a maximum of four cashbacks (e₹ 200) during the Offer Period.
  • Total maximum cashback that a customer can accrue is e₹ 200/- for the full campaign period. Customers who have completed 5 successful transactions per week will get e₹ 50 for a maximum of four times through the App during the Offer Period. Customer will not be eligible for any rewards for any failed transaction(s).
  • The e₹ ‘transfer’ doesn’t include ‘Load’ & ‘Redeem’ transactions.
  • “Transfer” here includes both transfer to a person or a merchant either by send to mobile number or by scanning a QR for P2P and P2M cases.
  • This Offer is non-transferable and only the Customers receiving the Offer communication from Federal Bank will be eligible for the benefits under the Offer.
  • Eligible Customers will receive the cashback on T+7 working days with T being the last day of the week i.e., Sunday.
  • If the cashback could not be processed on T+7 for any reason, the cashback will be credited to the Customer’s wallet within 60 days from the offer end date.
  • The decision of Federal Bank regarding the Offer shall be final and binding on the Customers.
  • This Offer is not applicable for any transaction which is cancelled/failed due to any reason(s).
  • The Offer is not valid for Void Transactions.
  • In the event of failure of a Customer to comply with these Offer Terms & Conditions, he/she shall not be eligible to receive any cashback/reward points under this Offer.
  • Federal Bank reserves the right, at any time, without prior notice and without assigning of any reason whatsoever, to add/alter/modify/change or vary all or any of the Terms of the Offer, or to replace, wholly or in part, this Offer by another offer, whether similar to this Offer or not.
  • Federal Bank reserves the right to withhold/withdraw the benefits under the Offer if any fraudulent/illegal/suspicious activity is identified, being or having been carried out by or on behalf of a Customer for the purpose of availing the Offer.
  • By participating in this Offer, the Customer expressly agrees that Federal Bank or any of its affiliates will not (under any circumstances) be liable or responsible for any loss or damage whatsoever that he/she may suffer, directly or indirectly, in connection with this Offer.
  • Nothing contained herein amounts to a commitment by Federal Bank to conduct further, similar or other offers.
  • The Customers are not bound in any manner to participate in the Offer. Any such participation is voluntary and the same is being made purely on a "best effort basis".
  • Federal Bank makes no warranty or representation of any kind in relation to the network or its connectivity or service/performance by the service provider and Bank shall not be liable for any loss or damage whatsoever suffered or incurred by the Customer resulting from or in connection with the same. Federal Bank shall not be liable if the Offer cannot be availed by the Customer due to lack of network connectivity and/or due to any other issues related to internet/ system errors or network failures or issues related to the service provider.
  • Any tax or other liabilities or charges payable to the Government or any other statutory authority/body or any participating establishment, which may arise or accrue on the Customers, due to provision of the Offer or otherwise, shall be borne by the Customers.
  • These Terms shall be in addition to and not in substitution/ derogation to the Primary Terms and Conditions governing the App formulated by Federal Bank.
  • The Offer is not available wherever prohibited and/ or on merchandise/ products/ services for which such offers cannot be made for any reason whatsoever.
  • If the Customer initiates the process/transaction and it fails, the Customer will not be eligible for the benefits of the Offer. Under no circumstances shall the Bank be liable for any loss or damage whatsoever arising out of or in connection with the Customer’s access to or inability to avail, use or access the products/services provided by the service provider/Merchant or any failure, error, omission, interruption, defect or delay in availing the products/services provided by the service provider/merchant.
  • Federal Bank shall not in any way be deemed to be making any representation whatsoever about the usefulness, worthiness, quality, nature and/or character of product and/or services provided by the service provider/merchant and shall not be responsible for the same. The existence of a dispute regarding the usefulness, worthiness, nature and/or quality of product or services provided by the service provider/merchant shall not, under any circumstances, constitute a claim against Federal Bank.
  • In disputes and other matters relating to the Offer, the decision of Federal Bank shall be final, conclusive, and binding in all respects.
  • Any disputes arising out of this Offer shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996 including any statutory amendments thereto. Arbitration shall be conducted by a sole arbitrator mutually appointed by Bank and the Customer for this purpose and the award of the arbitrator shall be final and binding on the Federal Bank and the Customer. The seat of arbitration shall be Kochi. The language of arbitration shall be English.
  • This Offer is subject to applicable Indian laws and any disputes arising thereunder shall be subject to the exclusive jurisdiction of the competent courts/tribunals at Kochi.
  • Any queries/communication/notice regarding the Offer shall be directed to Federal Bank’s 24 hour customer care number 1800 - 425 - 1199 Or 1800 - 420 - 1199.
  • The Customer availing this Offer shall be deemed to have read, understood and accepted these Terms and Conditions and shall be bound by the same.


Download CBDC application


A customer of Federal Bank needs to download the e₹ application provided by Federal Bank.


Search: “Federal Bank Digital Rupee” on Playstore or App store click on Install / Get respectively.