Soft PIN Facility at Federal Bank ATMs

Soft PIN Facility at Federal Bank ATMs

Keeping up with the constant stream of changes in the digital space, Bank has introduced various tech products to improve level of satisfaction and positive experience to our customers. We have enabled Soft PIN facility for providing better convenience to our customers. Soft PIN replaces printed ‘PIN- Mailers'. Soft Pin can be generated by the customers themselves through ATMs. No waiting time. No loss in transit. All customers who have registered their mobile number with Bank can use this facility. 

 

Activation of a new debit card / Resetting lost PIN of active debit card

 

Please follow the steps given below to activate a new debit card or reset the lost PIN of active debit card.

 

Sl No Steps
1

Send an SMS to 5676762 or 9895088888 in the following format: 

 

SP <<space>> Last four digits of debit card

2 You will receive an SMS that contains OTP to enable soft PIN. This OTP is valid for three hours.
3 Visit any Federal Bank ATM within three hours to activate your debit card or reset the lost ATM PIN. At the ATM, select Soft PIN option on the ATM screen before inserting the card. This option is shown at the idle screen itself
4 After selecting the Soft PIN option, you will be asked to insert the card. 
5 After inserting the card, the OTP received through SMS is to be entered.  
6 After entering OTP, you shall enter the new PIN that you wish to set.
7 Enter the new PIN once more and submit
8 You will then receive a success/failure message on the screen and a printed slip will be generated. Also an SMS will be received at the registered mobile number about the success/failure status of the PIN activation / reset.
9 Upon successful transaction, the new PIN will be updated and the card will be activated.