Know your Bank

Understanding Federal Bank is all about understanding relationships.
Knowing how our relationships helped to make us the largest traditional private sector bank in the country. Of how we nurtured our relationships for more than seven decades, gaining us the reputation of being an agile, technology savvy and customer friendly bank. Learning how we built our wide network of branches, reaching out to cover all the major cities of the country, to be accepted as one of the leading private sector banks in the country. And rejoicing on the fact that we are a dominant presence in the state of Kerala.

Pioneers in Enhancing Customer Convinence

Federal Bank has played a pioneer role in developing and deploying new technology assisted customer friendly products and services. A few of its early moves are cited below:

• First, among the traditional banks in the country to introduce Internet Banking Service through FedNet
• First among the traditional banks to have all its branches automated.
• First and only Bank among the traditional Banks in India to have all its branches inter-connected
• First Electronic Telephone Bill Payment in the country was done through Federal Bank.
• First and only bank among the older Banks to have an e-shopping payment gateway.
• First traditional Bank to introduce Mobile Alerts and Mobile Banking service.
• First Bank to implement an Express Remittance Facility from Abroad
• First in India to provide RTGS facility in all its branches.

The Bank has also the distinction of being one of the first banks in the country to deploy most of these technology enabled services at the smaller branches including rural and semi-urban areas.

AnyTime-AnyWhere-AnyWay Banking

The Bank has the full range of delivery channels including, Internet Banking, Mobile Banking and Alerts, Any Where (Branch) Banking, Interconnected Visa enabled ATM network, E-mail Alerts, Telephone Banking and a Centralised customer Call Centre with toll free number. Customers thus have the ability to avail 24 hour banking service from the channel of his choice, according to his convenience. Federal Bank already has the largest number of ATMs in Kerala, taking round-the-clock banking convenience to even many rural areas. The Bank's ATM card also doubles as a International Visa Debit Card enabling the Bank's customers to use the card at any of the over 8,40,000 networked ATMs round the world and pay for shopping at over 12 million retail establishments across the state. The Bank has launched its anywhere banking service, enabling customers to bank at any branch of his / her choice regardless of the place where the account is maintained.

Financial Super Market

The Bank has now emerged into a financial supermarket giving the customers a range of products and services. Apart from the entire slew of Banking products and delivery channels we also provide the following facilities:

• Depository Services
• Debit Cards
• Life Insurance Products in association with IDBI Fortis
• General Insurance Products in association with United India Insurance
• Export Credit Insurance Products in association with ECGC
• Express Remittance Facility from Abroad - FEDFAST
• Cash -On- Line Express Cash Remittance
• Lock Box Service for NRI's in the US
• Cash Management Services
• Merchant Banking Services
• E-shopping Payment gateway
• BSNL Bill Payment
• Online LIC Insurance Payment
• Easy Pay- On-line fee payment system
• Online Railway Reservation System
• Online Kiosks for customers

Unique Technology driven services

The Bank's Mobile Banking Services enables customers to access their account details over the mobile phone. The Bank also has the Mobile Alert facility, which enables customers in any part of the world to receive instant alerts on transactions in their account in India on their mobile. A noteworthy feature of the facility is that it is highly flexible and can be personalised according to the needs of the customer at any time. Even while leveraging on technology to improve convenience, we have always strived to ensure that our product and services are simple, easy to use and most affordable.

Prefered Banking Partner of NRI s

Federal Bank continues to be the favourite choice for NRIs as is evidenced from the fact that about 30% of our deposits come from the NRI segment. Our short term deposit has been rated by CRISIL and awarded a high score of P1+ The Bank has correspondent Bank arrangements with Banks in most of the major cities in the world. SWIFT connectivity ensures speedy transfer of funds to accounts maintained with the Bank. In addition, the Bank has an Express Remittance Facility (FEDFAST) enabling Non Resident Indians in the Gulf to effect quick transfer of funds to their accounts. FedFast when combined with the Mobile Alert facility enables the customer to not only receive quick credit of his remittance in the account but also to receive instant confirmation of the credit on their mobile phone anywhere in the world, through SMS.