An IVR (Interactive Voice Response) and Telebanking are also provided at the Contact Center. A customer needs to register through IVR for availing Telebanking facility. Customer will be provided with a four digit TPIN (Telebanking Personal Identification Number – similar to the PIN used in ATMs) . The Contact Center Executives will help the customers in registering TPIN.This facility can be availed from any land line / mobile connection.
Through Telebanking facility you can know
- The balance in your Account.
- The last 5 transactions in your account.
- Status enquiry on payment of Cheques issued by you.
- Details like Amount, Instalment Amount, Instalment due date etc, about your loan accounts.
- Details like Amount, Interest Rate, Maturity Amount etc, about your term deposit accounts.
- Transfer funds between your accounts (maximum of Rs 5000 per transaction) and to third party accounts (maximum of Rs 2500 per transaction). There is a total ceiling of Rs 10,000 per day per customer*.
- Request Cheque Books.
- Acknowledge receipt of Cheque Books.
- *Pre registration required by submitting application at branch. Forms & Stationery page
Email Id for contact centre is
contact@federalbank.co.in