Frequently Asked Questions on SMS Banking
- SMS Banking initiatives permit you to access your Bank accounts and carry out various banking enquires
- If you have a mobile phone, you can use the SMS facility and conduct the following operations using the messaging services of your service provider
- Balance Enquiry
- Mini Statement
- Cheque Status Enquiry
What is SMS Banking?
- SMS Banking is one Federal Bank retail banking channel, which allows customers to do banking activities from their mobile phone using SMS Technology. Federal Bank's mobile banking keeps its valued customers updated with their bank account details, enables them to request for their account information and make request to know the status of cheque presented
What is the difference between SMS alert service and SMS Pull enquiry and request?
- SMS alert service keeps you informed/ updated about the significant activities/ transactions taking place in your account(s). For example you can receive SMS Account Balance alerts (Daily, Weekly or Monthly) or get alert whenever any debit or credit transaction(s) happen in your account for the configurable amount
- SMS Pull - enquiry enables the bank's mobile banking register to check his/ her account balance or last few transactions for his/ her account(s) by just sending a message to 919895088888 or bank's short code 5676762( Domestic customers only - Premium SMS charges applicable)
Account Nickname
- Account Nickname: Login here using your user id and MPIN and verify the Account Nickname for your list of accounts
- <Savings Bank Account Nickname> = SB <Last Four digits of your 14 digit Account Number >
- <Current Account Nickname> = CA <Last Four digits of your 14 digit Account Number >
- For Example: SB A/c 15165000513502 Nick Name is SB3502
- For Example: CA A/c 10019000014578 Nick Name is CA4578
For balance enquiry in your account
- Format: BAL<space><Account Nickname> to 919895088888 or 5676762 (Premium SMS charges applicable)
- SB A/c holder having a/c no 15165000513502 can send sms in the below format.
BAL SB3502 to 919895088888 or 5676762
- Current Account holder having a/c no 10019000014578 can send sms in the format
BAL CA4578 to 919895088888 or 5676762
For Mini statement of your account
- Format: TXN<space><Account Nickname> to 919895088888 or 5676762 (Premium SMS charges applicable)
- SB A/c holder having a/c no 15165000513502 can send sms in the below format.
TXN SB3502 to 919895088888 or 5676762
- Current Account holder having a/c no 10019000014578 can send sms in the format
TXN CA4578 to 919895088888 or 5676762
For Cheque Status Enquiry
- Format: CPS <space> <Account Nickname> <Cheque Number> to 919895088888 or 5676762 (Premium SMS charges applicable)
- SB A/c holder having a/c no 15165000513502 can send sms in the below format.
CPS SB3502 10606125 to 919895088888 or 5676762, Where 10606125 is the cheque Number.
- Current Account holder having a/c no 10019000014578 can send sms in the format
CPS CA4578 10606125 to 919895088888 or 5676762, Where 10606125 is the cheque Number.
How can I apply for SMS Banking?
- It is a very easy process. Please Visit our Forms and stationery page. Download the application form, fill the details and just walk in to your nearest branch.
Are all FB customers eligible to apply for this service?
- Yes. This service is available to all Federal Bank customers with Current or Saving accounts
On which phones will this service work?
- SMS Banking service works on all mobile phones that support SMS technology
How can I use the SMS Enquiry and Request services?
- Compose a new SMS text message as per the sample message given above and send it to 919895088888 or 5676762( Premium SMS charges applicable)
- You can save all the text formats you need under the "sent item" on your mobile phone for your future use
Do I need a MPIN to use the service?
- No MPIN is required to enquire on accounts
Whom do I contact if I face problems with accessing the SMS service?
- You can either call us on 1800-425-1199/1800-420-1199(toll free) or visit your nearest Federal Bank branch. An international customer can call us on +91-484-2630994
List of SMS Pull Services:
- Enquiry:
- Balance Enquiry
- Mini Statement
- Cheque Status Enquiry
List of Service Codes
| Service Name |
Service Code |
Sample Request |
| Balance Enquiry |
BAL |
BAL SB3502 |
| Mini Statement |
TXN |
TXN SB1131 |
| Cheque Status Enquiry |
CPS |
CPS SB1404 123456 |
| To get mobile banking links as SMS |
FEDMOBILE |
FEDMOBILE 123456 |
| To get MMID as SMS |
MMID |
MMID SB1404 123456 |
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