The Banking Codes and Standards Board of India (BCSBI) was set up in February 2006 as a collaborative effort of the Reserve Bank of India and the commercial banks to ensure good banking practices in the country. Federal Bank is a member of BCSBI and is committed to follow the prescribed codes and standards of banking practices as detailed in the 'Code of Bank's Commitment to Customers'. We are pleased to notify that we are in the process of implementing the Code in a phased manner.
The Code along with the policies the Bank has adopted for implementation is given below.
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